RE: [otrs] MS Exchange and POP3 access
> Even worst I just found out that > 1. requesting a pop3 email box will be refused 2. smtp access is > closed/blocked Really this is just sheer laziness. It is relatively easy to deploy limited and secure pop3 access using MS exchange. The pop3 server supplied with exchange is questionable (you may need them to play with it a little before it works ok for OTRS) but access to it can be very tighly controlled. They are just dodging the workload; produce a cost/benefit scenario for the cost of making the change to AD and exchange versus the cost of buying an IMAP compliant ticketing system! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Problem installing OTRS 2.2.3
> I'm trying to install OTRS over Linux Red Hat ES 5 using a Oracle database, > but it doesn´t work. I would try the 'full' oracle client software rather than the instant client - having had problems with this in the past. Also it seems you have another problem with your logging which I'm guessing is permissions related, perhaps when you see this log you may get more info. Hope this helps ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Broken item in the Navbar
> At some point during our life of OTRS, we seem to have gained an Item into our navbar with no description etc. It appears between the 'Logout' and 'Preferences' items, and is just a broken image with an ALT tag full of junk code. > Looking at the page source, there is an unterminated string constant in the html, resulting in a lot of perl markup being dumped into the ALT tag. > I've traced this into the .dtl and I can see the Item block code which is responsible, but I've trawled through our config files and I cannot find a navbar entry that has null descriptions/names. > Has anyone else seen this, or can provide any insight on how to debug the system to find out an entry in the config which is feeding this item? I neglected to mention, this was noticed following our upgrade to Version 2.1.7 from 2.0.x We've just noticed also that the bulk action page is blank :( ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Broken item in the Navbar
At some point during our life of OTRS, we seem to have gained an Item into our navbar with no description etc. It appears between the 'Logout' and 'Preferences' items, and is just a broken image with an ALT tag full of junk code. Looking at the page source, there is an unterminated string constant in the html, resulting in a lot of perl markup being dumped into the ALT tag. I've traced this into the .dtl and I can see the Item block code which is responsible, but I've trawled through our config files and I cannot find a navbar entry that has null descriptions/names. Has anyone else seen this, or can provide any insight on how to debug the system to find out an entry in the config which is feeding this item? many thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Re: Postmaster filters - also Is OTRS for me?
Re: Postmaster filters question. >I like the "Postmaster Filter" way of handling inbound dispatching/filtering. >First of all, as far as i can see, a postmaster filter is in effect on ALL defined pop3 accounts. >Second, it seems as if it's only possible to AND multiple matches in a filter, is that true? Any way to OR them? This would be a nice feature i.e. relevant POP account picked from a list. The way to produce the same result is to check the RCPT-TO email header to see where the message was sent to. This is complicated by the fact that the email might be received via CC or BCC. It's further complicated when a customer uses the web to log a message. To produce an OR type of filter, it is necessary to add an additional filter, with same SET options but different test options. These are then treated as OR logic instead of AND. The onlt drawback is having many many filters. Ultimately you can do as you please by using pre-filter modules and writing custom filter code. Re: >I am looking for an open source ticket request system with an integrated knowledge base >To begin with, I noticed some (may be) typos on this page: ..and you will find one or two in the application too. Neither really distracts from the application's 'quality'. >I want to sort tickets into categories (I guess this is what you call queues) and when I answer a ticket, I have a checkbox that is labeled something like public or published which would allow me to publish the answer to the public in a public knowledge base. My first impression is that the articles of the knowledge base is not integrated with the answers of the tickets. It's not quite as easy as you describe, but you CAN link published KB articles in the FAQ module to tickets, and also keep attachments. This makes sense, as it is often better to 'boil down' a ticket history into the FAQ 'Problem, Symptoms, Solution' format rather than just publish the ticket - which will have many extraneous messages uninteresting to a solution seeker. If it helps, we just rejected high end KB and knowledge management packages and opted to put our KB into the FAQ module. Hope this helps you guys :) Phil ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] RE: Install doc for OTRS 2.14 on CentOS 4.4
I would also be interested in this document. I am guessing that the best plan is to submit the document for inclusion in the main documentation. >I've put together a step-by-step installation doc to get OTRS 2.14installing and running on CentOS 4.4. >If anyone is interested in it, let me know. Is there any place we can post docs like this for others to benefit? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] RE: Send a daily email of open tickets to admin?
Hi, We quickly realised the limitations of the stats part of OTRS, and because we are a BI (reporting, OLAP etc.) house we simply connected to the database over ODBC to MySQL, and now we can use all of the reporting and distribution facilities of our toolsets. (I won't bore you with the details - just go to www.it-performs.com to read about the stuff we play with) This lets us produce virtually any report, and explore our tickets at will. A good one the other day was trying to journal activity on a particular date - very difficult in OTRS, very easy in the database ;) I would recommend you have a look what you have lying around on your shelves in terms of reporting and BI software (Crystal for example) and give it a go! If you want any help let me know. Cheers, Phil Morris ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] RE: OTRS Virtual Appliance
+++ REP Tarry Singh. Look forward to trying out you appliance. It's about time someone did this! Now can I have one in a Mandriva flavour please? ;p <>___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] RE: spam
>Thanks Phil for the advice. On Sysconfig I have added I-Mail-Spam-Revdns >and I have also put the Match and Set values as advised, but still it >does no work. I think the point you are missing is the one Andy Lubel raised: Andy Lubel wrote: >>And you have a SMTP gateway tagging this? Something like SpamAssasin or the >>likes? What he is saying is that your incoming email must be being processed and tagged in the headers FIRST before OTRS can use the tags to filter out spam. OTRS is not a spam filter itself, it can only filter based on the message headers. My previous message was an example of the headers that MY ISP puts on my email headers. Your ISP might not have a spam system, or may have a different one. If they have a different one, you will have to ask them what they use and what headers to expect. If they do not have a spam system, you will have to implement one yourself, as described in the OTRS manual. I hope this helps you to understand and crack your spam problem! <>___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Empty System Logs
Hi again, Every time I go into the 'System Log' page in the OTRS Agent interface, it is completely empty. My OTRS system is implemented on Windows 2000, Apache and MySQL Does anyone recognise this behaviour, and if so know how to get to view the system log WITHOUT having to log into the server? Thanks <>___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] RE: spam
I've had some fun with this lately. We changed ISP and they use Imail and their premium mail filter. I had to add the relevant tags into the SysConfig in OTRS to be able to pick them up in the postmaster filter screen. Also they were case sensitive, but once this was done filters such as: Match: I-Mail-Spam-Revdns = .* Set: X-OTRS-QUEUE = Junk Set X-OTRS-STATE = closed successful worked nicely. Apologise that this list is in uppercase after mentioning the case sensitivity, but here are the tags I was given: X-IMAIL-SPAM-ADDRBL X-IMAIL-SPAM-DNSBL X-IMAIL-SPAM-HELOBL X-IMAIL-SPAM-HELODOMAIN X-IMAIL-SPAM-INVALIDFROM X-IMAIL-SPAM-IP4R X-IMAIL-SPAM-STATISTICS X-IMAIL-SPAM-RHSBL X-IMAIL-SPAM-PHRASE X-IMAIL-SPAM-VALFROM X-IMAIL-SPAM-VALREVDNS X-IMAIL-SPAM-VALHELO X-IMAIL-SPAM-URL-DBL X-IMail-SPAM-Premium X-IMail-SPAM-SPF-None X-IMail-SPAM-SPF-Fail X-IMail-SPAM-SPF-Softfail >And you have a SMTP gateway tagging this? Something like SpamAssasin or the >likes? >On 9/26/06 8:13 AM, "Mamakwa M. Sefiri" <[EMAIL PROTECTED]> wrote: > I have set the Match for Heater 1 to "X-Spam-Flag:" and the Value to "Yes", > and se the "Set" header 1 to "X-OTRS-Queue:" and value to "Junk" > > > From: Mamakwa M. Sefiri > Sent: 26 September 2006 12:05 PM > To: User questions and discussions about OTRS.org > Subject: [otrs] spam > > I have setup the PostMaster Filter to send spam email to the junk queue, and > it does not work. > > Please advise <>___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
