[otrs] HTML In Email Response
Hi! I am trying to find a way to add HTML into email responses/text entry and also the ability to paste graphics into an email response or note? Thank you! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote: Sanson, Rick wrote: This is properly configured with the hostname of my actual FQDN... What is the matter here??? Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thanks! And I said I was Linux savvy... The kernel.domainname = none The FQDN that keeps popping up (for hours and hours!) is fc4 We sure learn a lot finding the answer to these things don't we! I think that is what drives us as technologists... I does me! -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 9:37 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Rick Sanson wrote: No I haven't, Jonathon! Where is that? I am unable to search from sysconfig (for whatever reason) and I dont see it in framework... ??? Please advise! He is talking about sysctl (a commandline tool not related to OTRS), not about SysConfig in OTRS. I have never needed to use sysctl to get this to work though. Nils Breunese, -Original Message- From: Jonathon [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 9:09 AM To: 'User questions and discussions about OTRS.org' Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Importance: High Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote: Sanson, Rick wrote: This is properly configured with the hostname of my actual FQDN... What is the matter here??? Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
No I haven't, Jonathon! Where is that? I am unable to search from sysconfig (for whatever reason) and I dont see it in framework... ??? Please advise! Thank you! -Original Message- From: Jonathon [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 9:09 AM To: 'User questions and discussions about OTRS.org' Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Importance: High Did you try setting the domain name in the kernel settings also? You can look at the kernel.domainname setting using sysctl. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: Wednesday, July 18, 2007 9:28 AM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Thank you guys! This installation is a VM that came from VMware's repository and was built buy unknown. I am Linux savvy so I'll do as Steve Carr suggests and rebuild as these symptoms make no sense. I really used the VM to do some evaluation work anyway, have decided to go with OTRS and need to implement a more production-like server anyway. This cannot be that hard and the FQDN is defined in the place where all indications point; Config.pm. I do intend to restore this setup just to see if the OS had any impact on the FQDN issue (I doubt it). Thank you all! -Original Message- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 18, 2007 2:26 AM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Steven Carr wrote: Sanson, Rick wrote: This is properly configured with the hostname of my actual FQDN... What is the matter here??? Pass, not too sure, have you thought about upgrading to a newer version of fedora? just incase there is some bug/issue with that particular version of fedora, not sure how many (if any) others are using FC4 for their OTRS installations. FC5 is went EOL a couple of weeks ago, so if Rick is really still running FC4 it might be time to upgrade, yeah. Still that shouldn't keep him from setting his FQDN. I also have no idea why the change won't stick. Have you tried enabling verbose logging? Maybe the logs will show something interesting. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define Core.
Any ideas?
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
___
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RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thank you!
The problem is that it doesn't save...
After making the change in sysconfig/framework/core/FQDN and then click
Update at the bottom of the page, the page then refreshes to have
fc4 in the FQDN field and not what I changed to. Under the FQDN field
the default is my actual FQDN (DEFAULT: helpdesk.domainname.com)
The check-box on the left of the section is grey.
I have about 4 hours trying to fix this problem!
This is a OTRS 2.1.1 Virtual Appliance
-Original Message-
From: Gabriele D'Andrea [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 10:26 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP
for more information
X-Novomaris-Novomaris MailScanner: Found to be clean
X-Novomaris-Novomaris MailScanner-From: [EMAIL PROTECTED]
X-Spam-Status: No
The easiest way to change the FQDN, is to change it in SysConfig -
Framework - Core (without having to edit config files manually)
SysConfig is accessible via web interface, in the Admin Area.
Gabriele
- Original Message -
From: Sanson, Rick [EMAIL PROTECTED]
To: otrs otrs@otrs.org
Sent: Tuesday, July 17, 2007 4:40 PM
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define Core.
Any ideas?
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
___
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=http://www.otrs.com/
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RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Thank you Laurent!
Yes, it is set there?
It is also set in ZZAuto.pm
This is quite frustrating!
_
From: Laurent Minost [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 10:46 AM
To: User questions and discussions about OTRS.org
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Hi,
You probably already have a FQDN set under your configuration file :
$Self-{'FQDN'} = 'yourhost.example.com';
Did you check on Kernel/Config.pm configuration file please ?
Laurent
Le mardi 17 juillet 2007 à 11:37 -0400, Sanson, Rick a écrit :
Thank you!
The problem is that it doesn't save...
After making the change in sysconfig/framework/core/FQDN and then click
Update at the bottom of the page, the page then refreshes to have
fc4 in the FQDN field and not what I changed to. Under the FQDN field
the default is my actual FQDN (DEFAULT: helpdesk.domainname.com)
The check-box on the left of the section is grey.
I have about 4 hours trying to fix this problem!
This is a OTRS 2.1.1 Virtual Appliance
-Original Message-
From: Gabriele D'Andrea [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 10:26 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP
for more information
X-Novomaris-Novomaris MailScanner: Found to be clean
X-Novomaris-Novomaris MailScanner-From: [EMAIL PROTECTED]
X-Spam-Status: No
The easiest way to change the FQDN, is to change it in SysConfig -
Framework - Core (without having to edit config files manually)
SysConfig is accessible via web interface, in the Admin Area.
Gabriele
- Original Message -
From: Sanson, Rick [EMAIL PROTECTED]
To: otrs otrs@otrs.org
Sent: Tuesday, July 17, 2007 4:40 PM
Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Thanks!
The problem is that the change is not being saved and I dont know what
file is used to define Core.
Any ideas?
-Original Message-
From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED]
Sent: Tuesday, July 17, 2007 8:12 AM
To: User questions and discussions about OTRS.org
Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set
-
Rick Sanson wrote:
Where is the OTRS_CONFIG_FQDN set?
OTRS_CONFIG_FQDN uses the FQDN that you set as the value of $Self-
{'FQDN'} in ~otrs/Kernel/Config.pm (or using SysConfig you can set it
under Framework - Core).
I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the
real FQDN never appears in any responses.
What did you set exactly? And what do you get? Nothing, http:///?
Nils Breunese.
___
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RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
How bizarre! The permissions were set as root:root and 644 I set to 777 but no new behavior. I do have the FQDN set in Config.pm I have no idea what to do! I've even attempted to hardcode the FQDN in the auto response (agent: new ticket notification)but the system replaces that with the fc4 fqdn that I cannot replace. My, oh, my what is the problem??? -Original Message- From: Steven Carr [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 12:06 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Ignore if you've already checked this but... can the file Config.pm be written to by the Apache/Perl process/user? Have you tried modifying other values to see if they get updated? Steve ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Hi Dan! Yes, the FQDN has been configured in Config.pm, Default.pm and ZZAuto.pm From Sysconfig the FQDN is not being saved and continues to say fc4 AND the default is listed as my FQDN... Thanks! -Original Message- From: Dan King [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 1:50 PM To: User questions and discussions about OTRS.org Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - Sorry I haven't followed this whole discussion but did you check the Defaults.pm file? It is located in Kernel/Config/Defaults.pm I'm pretty sure you have tried configuring it in Config.pm and in the Sysconfig menu. If not message me back. Dan King Software Developer Canadian Resident Matching Service 613.237.0075 ext. 241 (Toll free) 877.CARMS.42 171 Nepean Street, Suite 300 Ottawa, ON, CANK2P 0B4 www.carms.ca This e-mail message, including any attachments, is for the sole use of the intended recipients and may contain confidential and or privileged information. If you are not the intended recipient or this information has been forwarded in error, please contact the sender by reply e-mail and destroy copies of the original message. Ce message (incluant toute pièce jointe) s'adresse uniquement au(x) destinataire(s) prévu(s) ou à une personne autorisée à le recevoir en son (leur) nom. Il pourrait contenir des renseignements confidentiels ou protégés. Si vous l'avez reçu par erreur, nous vous prions d'en informer l'auteur dans les meilleurs délais, de ne pas divulguer son contenu et de le supprimer de votre système. Merci. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sanson, Rick Sent: July 17, 2007 2:46 PM To: otrs Subject: RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - I've been through everything I can think of and still no idea how to get the FQDN defined... -Original Message- From: Steven Carr [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 12:59 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - What is the actual FQDN of the system itself? It could be that somewhere OTRS is picking up the actual sytem's FQDN. I'm not a Fedora user myself, I use Gentoo, so not sure how you get/configure the FQDN on Fedora. Steve Sanson, Rick wrote: How bizarre! The permissions were set as root:root and 644 I set to 777 but no new behavior. I do have the FQDN set in Config.pm I have no idea what to do! I've even attempted to hardcode the FQDN in the auto response (agent: new ticket notification)but the system replaces that with the fc4 fqdn that I cannot replace. My, oh, my what is the problem??? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? S http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
RE: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
This is properly configured with the hostname of my actual FQDN... What is the matter here??? -Original Message- From: Steven Carr [mailto:[EMAIL PROTECTED] Sent: Tuesday, July 17, 2007 1:58 PM To: User questions and discussions about OTRS.org Subject: Re: No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set - X-Novomaris-Novomaris MailScanner-Information: Please contact the ISP for more information X-Novomaris-Novomaris MailScanner: Found to be clean X-Novomaris-Novomaris MailScanner-From: [EMAIL PROTECTED] X-Spam-Status: No Under Fedora to set the FQDN of the system you need to edit /etc/sysconfig/network e.g. cat /etc/sysconfig/network NETWORKING=yes HOSTNAME=myhost.example.com Steve Sanson, Rick wrote: I've been through everything I can think of and still no idea how to get the FQDN defined... ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] FQDN Not Being Set
Where is the OTRS_CONFIG_FQDN set? I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses. OTRS_CONFIG_HttpType://OTRS_CONFIG_FQDN/ http://fc4/otrs/index.pl?Action=AgentZoomTicketID=84 Thanks! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
No-one has setup the FQDN??? RE: [otrs] FQDN Not Being Set -
Please? I’ve got hours on this thing! _ From: Sanson, Rick Sent: Monday, July 16, 2007 10:59 AM To: otrs Subject: [otrs] FQDN Not Being Set Where is the OTRS_CONFIG_FQDN set? I have set it in otrs/Kernal/Config.pm and in ZZZAuto.pm but the real FQDN never appears in any responses. OTRS_CONFIG_HttpType://OTRS_CONFIG_FQDN/ http://fc4/otrs/index.pl?Action=AgentZoomTicketID=84 Thanks! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
