RE: [otrs] otrs wont send email
Log in as admin rights, the go to admin section, and select admin notification. Send an email that way, and look for errors. Let us know what you find Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stephen Gebbie Sent: Thursday, July 06, 2006 6:27 AM To: otrs@otrs.org Subject: [otrs] otrs wont send email hi have just installed otrs & it doesnt send out mails. nothing on receipt of a new ticket & nothing when i send a mail from the ticket interface. tha log file doesnt show anything: newstage# more /tmp/otrs.log [Thu Jul 6 02:49:43 2006][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [200607061027/t2] created (TicketID=33,Queue=Raw,Priority=3 normal,State =new) [Thu Jul 6 02:49:43 2006][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to '[EMAIL PROTECTED]' from 'OTRS System <[EMAIL PROTECTED]>'. HistoryType => SendAutoReply, Subject => Re: [Ticket#200607061027] t2; [Thu Jul 6 02:49:43 2006][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto response (SendAutoReply) for Ticket [200607061027] (TicketID =33, ArticleID=61) to '[EMAIL PROTECTED]'. can anyone suggest any tweaks to either get the log dumping more so i can see is sendmail is failing or otrs is failing thanks ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] RE: OTRS Killed Apache
That was OTRS directly off of the root, I am using windowz server, but it
should be the same for Linux.
Tom French
Network Administrator
DEI Services Corp.
7213 Sandscove Court
Suite One
Winter Park, FL 32792
(407) 678-3388 ext. 208
www.deicorp.net
<https://webmail.internal.deicorp.net/exchweb/bin/redir.asp?URL=http://www.deicorp.net/>
From: [EMAIL PROTECTED] on behalf of Joe Fusco
Sent: Wed 7/5/2006 3:08 PM
To: otrs@otrs.org
Subject: [otrs] RE: OTRS Killed Apache
Tom,
Thanks for the reply. I was able to locate the Apache/httpd config file
in etc/httpd/ but still am unable to locate the OTRS config files. What
directory are they in?
Thanks,
Joe Fusco
--
Message: 6
Date: Wed, 5 Jul 2006 14:11:40 -0400
From: "Tom French" <[EMAIL PROTECTED]>
Subject: RE: [otrs] OTRS killed Apache
To: "User questions and discussions about OTRS.org"
Message-ID:
<[EMAIL PROTECTED]>
Content-Type: text/plain; charset="iso-8859-1"
Joe,
Look here and change the FQDN:
OTRS-->otrs-->Kernel file config.pl
$Self->{'FQDN'} = 'server1';
Tom French
Network Administrator
DEI Services Corp.
7213 Sandscove Court
Suite One
Winter Park, FL 32792
(407) 678-3388 ext. 208
www.deicorp.net
<https://webmail.internal.deicorp.net/exchweb/bin/redir.asp?URL=http://w
ww.deicorp.net/>
From: [EMAIL PROTECTED] on behalf of Joe Fusco
Sent: Wed 7/5/2006 1:06 PM
To: otrs@otrs.org
Subject: [otrs] OTRS killed Apache
I'm a relative neophyte with Linux. I installed Fedora Core 5 on a
system and was able to get to the Apache test page. I downloaded the
RPM for OTRS and ran it. After it installed, I restarted Apache and
received the following:
Starting httpd: [date & time] [warn] useless use of AllowOverride in
line 19
httpd: apr_sockaddr_info_get() failed for static-host
httpd: could not reliably determine the server's fully qualified domain
name, using 127.0.0.1 for ServerName
And the http daemon fails. I can't even figure out where OTRS installed
and can't for the life of me remember where the Apache/httpd config
files are stored. Can anyone help get me started?
Thanks
Joe Fusco
Network Manager
Ocean Dental Corporate Headquarters
206 W. 6th
Stillwater, OK 74074
Ph: 405.707.0600
Fax: 405.707.7129
Cell: 405.612.8040
Email: [EMAIL PROTECTED]
Customer Service: The state of voluntary subjection to a customer, the
condition of being bound to service.
IMPORTANT - This e-mail message is intended only for the use of the
individual or entity to which it is addressed, and may contain
information that is privileged, confidential and exempt from disclosure
under applicable law. If you are not the intended recipient, you are
hereby notified that we do not consent to any reading, dissemination,
distribution or copying of this e-mail message. If you have received
this communication in error, please notify the sender immediately by
return e-mail, delete this e-mail, delete the transmitted information
and destroy any copies. Any dissemination or use of this information by
a person other than the intended recipient is unauthorized and may be
illegal. Violators may be prosecuted.
E-mail transmission cannot be guaranteed to be secure or error-free as
information could be intercepted, corrupted, lost, destroyed, arrive
late, incomplete, or contain viruses. The sender therefore does not
accept liability for any errors or omissions in the contents of this
message, which arise as a result of e-mail transmission.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=http://www.otrs.com/
<>___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
RE: [otrs] OTRS killed Apache
Joe,
Look here and change the FQDN:
OTRS-->otrs-->Kernel file config.pl
$Self->{'FQDN'} = 'server1';
Tom French
Network Administrator
DEI Services Corp.
7213 Sandscove Court
Suite One
Winter Park, FL 32792
(407) 678-3388 ext. 208
www.deicorp.net
<https://webmail.internal.deicorp.net/exchweb/bin/redir.asp?URL=http://www.deicorp.net/>
From: [EMAIL PROTECTED] on behalf of Joe Fusco
Sent: Wed 7/5/2006 1:06 PM
To: otrs@otrs.org
Subject: [otrs] OTRS killed Apache
I'm a relative neophyte with Linux. I installed Fedora Core 5 on a system and
was able to get to the Apache test page. I downloaded the RPM for OTRS and ran
it. After it installed, I restarted Apache and received the following:
Starting httpd: [date & time] [warn] useless use of AllowOverride in line 19
httpd: apr_sockaddr_info_get() failed for static-host
httpd: could not reliably determine the server's fully qualified domain name,
using 127.0.0.1 for ServerName
And the http daemon fails. I can't even figure out where OTRS installed and
can't for the life of me remember where the Apache/httpd config files are
stored. Can anyone help get me started?
Thanks
Joe Fusco
Network Manager
Ocean Dental Corporate Headquarters
206 W. 6th
Stillwater, OK 74074
Ph: 405.707.0600
Fax: 405.707.7129
Cell: 405.612.8040
PLEASE NOTE NEW EMAIL ADDRESS
Email: [EMAIL PROTECTED]
Customer Service: The state of voluntary subjection to a customer, the
condition of being bound to service.
IMPORTANT - This e-mail message is intended only for the use of the individual
or entity to which it is addressed, and may contain information that is
privileged, confidential and exempt from disclosure under applicable law. If
you are not the intended recipient, you are hereby notified that we do not
consent to any reading, dissemination, distribution or copying of this e-mail
message. If you have received this communication in error, please notify the
sender immediately by return e-mail, delete this e-mail, delete the transmitted
information and destroy any copies. Any dissemination or use of this
information by a person other than the intended recipient is unauthorized and
may be illegal. Violators may be prosecuted.
E-mail transmission cannot be guaranteed to be secure or error-free as
information could be intercepted, corrupted, lost, destroyed, arrive late,
incomplete, or contain viruses. The sender therefore does not accept liability
for any errors or omissions in the contents of this message, which arise as a
result of e-mail transmission.
<>___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
RE: [otrs] smtp problem
Go to Microsoft.com and search for smtpdiag that program will assist you in finding the problem child. From the errors smtpdiag generates you can see what is failing. We did not change anything in our firewall, as it allows the smtp port traffic to pass from any client. We change it in the McAfee antivirus enterprise control. Look here, this error 10053 was what we received in the smtpdiag test results, so we googled it, and found the below url, showing us how to fix the problem. http://kbase.pscs.co.uk/index.php?article=242 Good luck Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Anthony Davis Sent: Thursday, June 29, 2006 3:41 PM To: otrs@otrs.org Subject: RE: [otrs] smtp problem yea I'm having the same problem, but my otrs is configured as smtp and points to my linux server(sendmail) as the relay...Right now I'm using Tiny software firewall on the windows box which houses the otrs systemIt can pull the email from the linux box, but it won't send it automatically once it retreives itDo you think my firewall is an issue with my problem..You added apache.exe to the firewall and told it to ignore it. >>> [EMAIL PROTECTED] 06/29/06 03:22PM >>> We have FINALLY found the problem to why our email notifications are NOT being sent out. Apparently our McAfee Enterprise antivirus has a block that keeps certain types of applications from spamming the smtp ports. We went into the antivirus console and added apache.exe to the exclude applications and it works fine. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 4:49 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Since we are ALL trying to trouble shoot this, here are some findings from us. We used [EMAIL PROTECTED] as a email address for the group id of [EMAIL PROTECTED] We found that the [EMAIL PROTECTED] would not work on any of our printers that needed to send alerts to the IT department, so we changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at altern
RE: [otrs] smtp problem
We have FINALLY found the problem to why our email notifications are NOT being sent out. Apparently our McAfee Enterprise antivirus has a block that keeps certain types of applications from spamming the smtp ports. We went into the antivirus console and added apache.exe to the exclude applications and it works fine. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 4:49 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Since we are ALL trying to trouble shoot this, here are some findings from us. We used [EMAIL PROTECTED] as a email address for the group id of [EMAIL PROTECTED] We found that the [EMAIL PROTECTED] would not work on any of our printers that needed to send alerts to the IT department, so we changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at alternative solutions, specifically setting up sendmail > on the same server as OTRS and using it as our outgoing server. > > I am monitoring this discussion closely and ask that if you find a solution, > please post it to the newsgroup. > > Thanks > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
Andy, One of my colleagues, found this, which may be the REAL issue. Seems our AntiVirus console may be restricting the mail. http://kbase.pscs.co.uk/index.php?article=242 Can anyone tell me the EXCLUDED PROCESS name for OTRS? Tom French From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Thursday, June 29, 2006 10:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Your SMTP has issues :( Im no exchange guru but basically you need to allow your OTRS system to "relay" through your exchange SMTP. This is a configuration that should be made keeping in mind that you only want computers on your "private/internal/natted" network can relay directly through. For example, in my company I don't allow workstations to relay through our mail server but I do allow the server subnet to. I do remember a setting like "allow relay through these hosts" in the smtp configuration where you can add stuff to the list to explicitly deny or toggle a radio button to ONLY allow whats in the list, which the latter seems more logical for your solution. HTH, Andy Lubel On 6/28/06 4:51 PM, "Tom French" <[EMAIL PROTECTED]> wrote: > Hi, > > I forgot to include this small test. > > Microsoft Windows [Version 5.2.3790] > (C) Copyright 1985-2003 Microsoft Corp. > > ping mail.deicorp.net > > Pinging mail.deicorp.net [xxx.xxx.xxx.xxx] with 32 bytes of data: > > Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 > Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 > > Ping statistics for xxx.xxx.xxx.xxx: > Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), > Approximate round trip times in milli-seconds: > Minimum = 0ms, Maximum = 0ms, Average = 0ms > > telnet mail.deicorp.net 25 > Connecting To mail.deicorp.net...Could not open connection to the host, > on port > 25: Connect failed > > > Tom French > > > -Original Message- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Andy Lubel > Sent: Wednesday, June 28, 2006 2:03 PM > To: User questions and discussions about OTRS.org > Subject: Re: [otrs] smtp problem > > Let us know how this test works out: > > Open a command prompt/shell on the computer that has OTRS installed > Type in "TELNET [exchange.servername.here] 25" (where > [exchange.servername.here] is your exchange/SMTP server). > > You should get a window that looks like this: > #telnet infiniti.lala.com 25 > #Trying xxx.xxx.xx.xxx... > #Connected to infiniti.lala.com. > #Escape character is '^]'. > #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: > 6.0.. > ready at Wed, 28 Jun 2006 13:59:45 -0400 > > (type in "quit" to close session) > > > Does this work for you? > > > > > On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > >> We changed from our Postfix on Linux mail server system to Exchange > also a few >> weeks ago, and it killed our mail notification. Our new IT security > policy >> probably means that OTRS never will be routed through exchange. >> >> I have been looking at alternative solutions, specifically setting up > sendmail >> on the same server as OTRS and using it as our outgoing server. >> >> I am monitoring this discussion closely and ask that if you find a > solution, >> please post it to the newsgroup. >> >> Thanks >> >> ___ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support orr consulting for your OTRS system? >> => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
Hi, I forgot to include this small test. Microsoft Windows [Version 5.2.3790] (C) Copyright 1985-2003 Microsoft Corp. ping mail.deicorp.net Pinging mail.deicorp.net [xxx.xxx.xxx.xxx] with 32 bytes of data: Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 Reply from xxx.xxx.xxx.xxx: bytes=32 time<1ms TTL=64 Ping statistics for xxx.xxx.xxx.xxx: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms telnet mail.deicorp.net 25 Connecting To mail.deicorp.net...Could not open connection to the host, on port 25: Connect failed Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at alternative solutions, specifically setting up sendmail > on the same server as OTRS and using it as our outgoing server. > > I am monitoring this discussion closely and ask that if you find a solution, > please post it to the newsgroup. > > Thanks > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
Since we are ALL trying to trouble shoot this, here are some findings from us. We used [EMAIL PROTECTED] as a email address for the group id of [EMAIL PROTECTED] We found that the [EMAIL PROTECTED] would not work on any of our printers that needed to send alerts to the IT department, so we changed that to a end-users email address and it worked. Now for the OTRS issue, we also changed the administrators email address in 3 places and tried to force an admin notification from the admin section, with no success. Tom French -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel Sent: Wednesday, June 28, 2006 2:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] smtp problem Let us know how this test works out: Open a command prompt/shell on the computer that has OTRS installed Type in "TELNET [exchange.servername.here] 25" (where [exchange.servername.here] is your exchange/SMTP server). You should get a window that looks like this: #telnet infiniti.lala.com 25 #Trying xxx.xxx.xx.xxx... #Connected to infiniti.lala.com. #Escape character is '^]'. #220 INFINITI.lala.com Microsoft ESMTP MAIL Service, Version: 6.0.. ready at Wed, 28 Jun 2006 13:59:45 -0400 (type in "quit" to close session) Does this work for you? On 6/28/06 12:58 PM, "Keith Turner" <[EMAIL PROTECTED]> wrote: > We changed from our Postfix on Linux mail server system to Exchange also a few > weeks ago, and it killed our mail notification. Our new IT security policy > probably means that OTRS never will be routed through exchange. > > I have been looking at alternative solutions, specifically setting up sendmail > on the same server as OTRS and using it as our outgoing server. > > I am monitoring this discussion closely and ask that if you find a solution, > please post it to the newsgroup. > > Thanks > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
Yes that address is now in, but it still refuses to connect. I should have stated, that otrs will not smtp to ANY public relay sites, that allow relay… i.e. mail.cfl.rr.com Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Atkins Sent: Wednesday, June 28, 2006 11:37 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] smtp problem Did you open up relay for that ip address? If you don’t exchange isn’t going ot allow it to connect. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 11:37 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] smtp problem Joseph, That makes sense, except the exchange server is on the same network inside of our firewall, as the otrs server is located. The otrs server is on 192.168.111.31 and the exchange server is 192.168.112.2 via our firewall, which allows for that path of traffic. I am still scratching my head on this on. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Atkins Sent: Wednesday, June 28, 2006 11:32 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] smtp problem Exchange itself does not naturally allow outside services to access it’s SMTP. What your probably going to have to do is open relaying in the SMTP connector. Be very careful and make sure you specify the computers that you want relaying open for…if you don’t you can be opening yourself up for spammers. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 11:26 AM To: User questions and discussions about OTRS.org Subject: [otrs] smtp problem We have tried reading the documentation, and setting the ip address and the public ip or fqdn for our exchange server to send an email from OTRS When a new ticket is generated. Nothing seems to work, can anyone think of how to approach this problem.? ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Wed Jun 28 11:25:56 2006 Message: Can't connect to 192.168.112.2: Unknown error! Traceback (1896): Module: Kernel::System::Email::SMTP::Send (v1.9) Line: 121 Module: Kernel::System::Email::Send (v1.14) Line: 467 Module: Kernel::Modules::AdminEmail::Run (v1.23) Line: 108 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Thanks Tom ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] smtp problem
Joseph, That makes sense, except the exchange server is on the same network inside of our firewall, as the otrs server is located. The otrs server is on 192.168.111.31 and the exchange server is 192.168.112.2 via our firewall, which allows for that path of traffic. I am still scratching my head on this on. Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joseph Atkins Sent: Wednesday, June 28, 2006 11:32 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] smtp problem Exchange itself does not naturally allow outside services to access it’s SMTP. What your probably going to have to do is open relaying in the SMTP connector. Be very careful and make sure you specify the computers that you want relaying open for…if you don’t you can be opening yourself up for spammers. Joseph Atkins CMEAC, INC. 1960 Cross Beam Drive, Suite 500 Charlotte, NC 28217 704-329-0222 ext. 209 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Wednesday, June 28, 2006 11:26 AM To: User questions and discussions about OTRS.org Subject: [otrs] smtp problem We have tried reading the documentation, and setting the ip address and the public ip or fqdn for our exchange server to send an email from OTRS When a new ticket is generated. Nothing seems to work, can anyone think of how to approach this problem.? ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Wed Jun 28 11:25:56 2006 Message: Can't connect to 192.168.112.2: Unknown error! Traceback (1896): Module: Kernel::System::Email::SMTP::Send (v1.9) Line: 121 Module: Kernel::System::Email::Send (v1.14) Line: 467 Module: Kernel::Modules::AdminEmail::Run (v1.23) Line: 108 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Thanks Tom ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] smtp problem
We have tried reading the documentation, and setting the ip address and the public ip or fqdn for our exchange server to send an email from OTRS When a new ticket is generated. Nothing seems to work, can anyone think of how to approach this problem.? ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Wed Jun 28 11:25:56 2006 Message: Can't connect to 192.168.112.2: Unknown error! Traceback (1896): Module: Kernel::System::Email::SMTP::Send (v1.9) Line: 121 Module: Kernel::System::Email::Send (v1.14) Line: 467 Module: Kernel::Modules::AdminEmail::Run (v1.23) Line: 108 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Thanks Tom ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] SMTP
Something has changed, as smtp was working of sending emails to the customers. When we send a reply to them now, we get an Error: can’t connect to 192.168.xxx.xxx: Unknown error! Is there a place in the configs to set up the username and password for the email account we are sending thru.? Any ideas what I should be looking for.? Tom ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] user password
Never mind, I figured it out. Tom French ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] user password
Are there any restrictions on the user password, we are not using LDAP, just local authentication. I have a user, that I have changed the password for 10 times, and no one password works for him to log in. The user is in active state. thanks Tom French ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Viewing ALL tickets
Thanks for the heads-up, I see that I needed to go into that queue from the view you mentioned, and yes there was a number showing the number of tickets, click on that number and.. voila Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Tuesday, April 25, 2006 12:00 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Viewing ALL tickets Tom French wrote: > I have read the doc.s , unfortunately, it does not help me see the > tickets. > I am a user and added myself to the admin group. When I log in, I > only see the tickets assigned to myself. i.e. "My Own Queue" > > Can you give me a procedure (short) to make sure it is correct. When I login (I am in the admin group) I see a list of my locked tickets. There's a link under the header 'Queue: My Queues' to 'All tickets: [some number]'. I can click that number and get a listing of all tickets. The link takes me to /otrs/index.pl? Action=AgentTicketQueue&QueueID=0&ViewAll=1 > We do have a few tickets outstanding that have not been acted upon, > as I have logged in with the customer credentials, and saw them in > their queue. Check out automatic unlocking (http://doc.otrs.org/2.0/en/html/ x1362.html) and ticket escalation (http://doc.otrs.org/2.0/en/html/ x1379.html) to see if those could help. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Viewing ALL tickets
Nils, I have read the doc.s , unfortunately, it does not help me see the tickets. I am a user and added myself to the admin group. When I log in, I only see the tickets assigned to myself. i.e. "My Own Queue" Can you give me a procedure (short) to make sure it is correct. We do have a few tickets outstanding that have not been acted upon, as I have logged in with the customer credentials, and saw them in their queue. Thanks Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Tuesday, April 25, 2006 9:46 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Deleting new tickets Tom French wrote: > Can you explain what is the Generic Agent, or how one gets to it > via the GUI. > i.e. what is the url looklike. I have been trying to see ALL the > open tickets that our agents have, and this might be the trick. Please take a look at the documentation first: http://doc.otrs.org/2.0/en/html/x1124.html Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Deleting new tickets
Nils, Thanks for the link, my questions is still not answered, and I may not be presenting it correctly. What agent has FULL access to see ALL the tickets that any user has in their queue.? Or, is there a agent I can create and give them the right to see all tickets of everyone.? Sort of a super user. Danke Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Tuesday, April 25, 2006 9:46 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Deleting new tickets Tom French wrote: > Can you explain what is the Generic Agent, or how one gets to it > via the GUI. > i.e. what is the url looklike. I have been trying to see ALL the > open tickets that our agents have, and this might be the trick. Please take a look at the documentation first: http://doc.otrs.org/2.0/en/html/x1124.html Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] Deleting new tickets
Alex, Can you explain what is the Generic Agent, or how one gets to it via the GUI. i.e. what is the url looklike. I have been trying to see ALL the open tickets that our agents have, and this might be the trick. Thanks Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alexander Scholler Sent: Tuesday, April 25, 2006 1:01 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Deleting new tickets Hi Aaron, aaron schrieb: > Is there any danger in using the following method to wipe out new > (untouched) tickets? > > DELETE FROM ticket WHERE queue_id = 123 AND ticket_state_id = 456; I think you get rid of the tickets you aim to with this method, but other informations of the tickets (e.g. attachments) won't be deleted with this method. You should use the Generic Agent instead, that's safer and cleaner. Use the WebGUI of the agent or see ~/Kernel/Config/GenericAgent.pm.examples (here 'delete'). > aaron Bye, Alex ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Viewing ALL tickets that are status Open
Hi, Running OTRS on W2K3 server, and have about 80 employees, we setup 4 main agents, and the rest of the employees are considered customers. Is there a way to see what tickets are Open or delayed in process.? I want to see what agents have tickets, and are not working them, i.e. the ticket is in their agent queue for over 24 hours. Thanks Tom <>___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] RE: Customer Screen (Logon)
Nils, I figured where to make the changes... Added the image to here: C:\OTRS\otrs\var\httpd\htdocs\images\Standard\ That did what I needed. Thanks Tom ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Customer Screen (Logon)
Nils, Is there any place, like in customerheader.dtl that I can add a Company Graphic across the top.? What path are the graphics stored. I looked for otrs-web/images and could not find the directory. Danke Tom ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] FQDN
UPDATE. I found where the file is that lets me manually set a UNC. IT was in OTRS/otrs/Kernel-->config.pl Problem solved, and fixed. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tom French Sent: Sunday, April 02, 2006 11:55 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FQDN Nils, I know what a FQDN is, I guess my question was not specific enough. I want to change the file (code) that sends the email, so I can put The required IP or UNC name. We do not have this hosted on our website, it is Behind our firewall and will not be on a public IP. So if I could find the code section that sends the email to a customer or agent Telling them they can view or adjust this ticket by clicking on the link in the email. I believe my issue will be resolved. Thanks -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Friday, March 31, 2006 9:07 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FQDN Tom French wrote: > The above FQDN is NOT what I want. I need to use a static ip > 192.168.111.31 or server1 as the FQDN. Neither is a fully qualified domain name. A FQDN would be something like server1.deicoprs.net. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] FQDN
Nils, I know what a FQDN is, I guess my question was not specific enough. I want to change the file (code) that sends the email, so I can put The required IP or UNC name. We do not have this hosted on our website, it is Behind our firewall and will not be on a public IP. So if I could find the code section that sends the email to a customer or agent Telling them they can view or adjust this ticket by clicking on the link in the email. I believe my issue will be resolved. Thanks -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit Internet) Sent: Friday, March 31, 2006 9:07 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] FQDN Tom French wrote: > The above FQDN is NOT what I want. I need to use a static ip > 192.168.111.31 or server1 as the FQDN. Neither is a fully qualified domain name. A FQDN would be something like server1.deicoprs.net. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] FQDN
When a email gets sent for notification of a ticket being opened. i.e.: Hi Sean, a ticket [200603301024] is assigned to you by "Tom French". Comment: http://itsupport.deicorp.net/otrs/index.pl?Action=AgentZoom&TicketID=7 Your OTRS Notification Master The above FQDN is NOT what I want. I need to use a static ip 192.168.111.31 or server1 as the FQDN. In the sysconfig area under Framework:core, I see the FQDN field. But am unable to make it stay to what I want after I hit Update. Any ideas.? Thanks Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Admin users
I would like to make another two users to be able to have ADMIN access to the OTRS. Can someone tell me if just adding them to the admin group is enough. Reason I ask, is I was the 2nd user added, and I see tickets in queue that the 3rd and 4th user do not see. I added the 3rd and 4th user to the admin group, just not sure how to adjust this. Thanks Tom French Network Administrator DEI Services Corp. 7213 Sandscove Court Suite One Winter Park, FL 32792 Ph. 407-678-3388 ext.208 Fax 407-678-8008 [EMAIL PROTECTED] www.deicorp.net The information transmitted (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is intended only for the person(s) or entity/entities to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient(s) is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
