[otrs] Automated stat generation - Cron
Hi, i'm trying to use the Automated stat generation. For that i've test the command : perl mkStats.pl -n 10013 -r myem...@myadress.com -s o...@myadress.com -m Stat List of tickets closed, Resolution time The stat 10013, if i use it from the web interface generate a chart.But when i receive it in my e-mail, i receive a CSV file. Is it possbile to get a chart from the command line ? Thx _ Internet Explorer 8: le navigateur le plus utilisé au monde. http://www.microsoft.com/belux/fr/windows/internet-explorer/- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] RSS fedd in dashboard
Hi, I'm sorry but i don't understand you answer .. What do you mean by realize that gt should be replaced with , From: jan.johans...@se.nyklogistics.com To: otrs@otrs.org Date: Thu, 8 Jul 2010 13:02:12 + Subject: Re: [otrs] RSS fedd in dashboard I've this link in the otrs wiki : http://blog.otrs.org/2010/06/06/additional-rss-feed-in-dashboard/ Just a quick check.. you DO realize that gt should be replaced with , right? _ Internet Explorer 8: le navigateur le plus utilisé au monde. http://www.microsoft.com/belux/fr/windows/internet-explorer/- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Add stat graph in the dashboard
Hi, is it possible to add 7 day graph with answer time and resolution time in the dashboard ? ( like the 7 day open/closed graph) Thx Karl _ Naviguez en toute sécurité: téléchargez Internet Explorer 8 http://www.microsoft.com/belux/fr/windows/internet-explorer/- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] RSS fedd in dashboard
ok , i understand, in my browser it appear correctly with the -
Any idea where whe have to add this script in the Config.pm ?
Thx
From: jan.johans...@se.nyklogistics.com
To: otrs@otrs.org
Date: Fri, 9 Jul 2010 08:41:42 +
Subject: Re: [otrs] RSS fedd in dashboard
The link you posted has been 'changed' by the publishing tool.
You can NOT copy and use that script. Wherever you see
gt
you have to change to
WHen I click the link, i see (as an example)
$Self-gt{'DashboardBackend'}-gt{'0415-RSS'} = {
This should be
$Self-{'DashboardBackend'}-{'0415-RSS'} = {
Från:
otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] För Trasschaert
Karl
Skickat: den 9 juli 2010 10:39
Till: otrs@otrs.org
Ämne: Re: [otrs] RSS fedd in dashboard
Hi,
I'm sorry but i don't understand you answer
.. What do you mean by realize
that gt should be replaced with ,
From: jan.johans...@se.nyklogistics.com
To: otrs@otrs.org
Date: Thu, 8 Jul 2010 13:02:12 +
Subject: Re: [otrs] RSS fedd in dashboard
I've this link in the otrs wiki :
http://blog.otrs.org/2010/06/06/additional-rss-feed-in-dashboard/
Just a quick check.. you DO realize that gt should be
replaced with , right?
Vous
utilisez encore Internet Explorer 6 of 7? Mettez à jour maintenant!
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Re: [otrs] RSS fedd in dashboard
Hi,
I also add it in the begginig of Kernel/config.pm
But nothing change in the dashboard :(
package Kernel::Config;$Self-{'DashboardBackend'}-{'0415-RSS'} = {'Block' =
'ContentSmall','CacheTTL' = '600','Default' = '1','Description' = 'Heise
Newsticker','Group' = '','Limit' = '5','Module' =
'Kernel::Output::HTML::DashboardRSS','Title' = 'Heise News','URL' =
'http://www.heise.de/newsticker/heise-atom.xml'
};sub Load {my $Self = shift;# -
Date: Fri, 9 Jul 2010 11:39:21 +0200
From: michael.ja...@unitymedia.de
To: otrs@otrs.org
Subject: Re: [otrs] RSS fedd in dashboard
Try it on your test system J
I added it to the beginning of the config.pm
file and this worked fine for me. The news Ticker then works ok.
Von:
otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Trasschaert
Karl
Gesendet: Freitag, 9. Juli 2010
11:09
An: otrs@otrs.org
Betreff: Re: [otrs] RSS fedd in
dashboard
ok , i understand, in my browser it appear correctly with
the -
Any idea where whe have to add this script in the
Config.pm ?
Thx
From:
jan.johans...@se.nyklogistics.com
To: otrs@otrs.org
Date: Fri, 9 Jul 2010 08:41:42 +
Subject: Re: [otrs] RSS fedd in dashboard
The link you posted
has been 'changed' by the publishing tool.
You can NOT copy and
use that script. Wherever you see
gt
you have to change
to
WHen I click the
link, i see (as an example)
$Self-gt{'DashboardBackend'}-gt{'0415-RSS'} = {
This
should be
$Self-{'DashboardBackend'}-{'0415-RSS'} = {
Från:
otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] För Trasschaert Karl
Skickat: den 9 juli 2010 10:39
Till: otrs@otrs.org
Ämne: Re: [otrs] RSS fedd in
dashboard
Hi,
I'm sorry but i don't understand
you answer .. What do you mean by realize that gt
should be replaced with ,
From:
jan.johans...@se.nyklogistics.com
To: otrs@otrs.org
Date: Thu, 8 Jul 2010 13:02:12 +
Subject: Re: [otrs] RSS fedd in dashboard
I've
this link in the otrs wiki :
http://blog.otrs.org/2010/06/06/additional-rss-feed-in-dashboard/
Just a quick check..
you DO realize that gt should be replaced with , right?
Vous utilisez encore Internet Explorer 6 of 7? Mettez à
jour maintenant!
Naviguer en toute sécurité? Téléchargez Internet Explorer 8 avec filtre
anti-virus
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[otrs] RSS fedd in dashboard
Hi, I would like to add a rss fedd in the dashboard. I've this link in the otrs wiki : http://blog.otrs.org/2010/06/06/additional-rss-feed-in-dashboard/ But, i've add thi sto the Config.pm and the system has stop working, could you give me more info where to add the script in the config.pm. Thx _ Naviguez en toute sécurité: téléchargez Internet Explorer 8 http://www.microsoft.com/belux/fr/windows/internet-explorer/- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problem configuring cron
Hi, It's working now, thx I stil have a problem with the cron, when i try to start cron sudo ./Cron.sh start otrs/opt/otrs/binCron.sh - start/stop OTRS cronjobs - $Revision: 1.19 $Copyright (C) 2001-2009 OTRS AG, http://otrs.org//opt/otrs/var/tmp/otrs-cron-tmp.29995:125: bad minuteerrors in crontab file, can't install.failed Any idea whats wrong or what's the otrs user password ? thx Karl Date: Fri, 25 Jun 2010 15:28:15 +0200 From: ralf.hildebra...@charite.de To: otrs@otrs.org Subject: Re: [otrs] Problem configuring cron * Trasschaert Karl karl...@hotmail.com: Hi, Sorry, i'm certainly doing sothing wrong, but i just put the line or foo in *.dist; do cp $foo basename $foo .dist; done in a file, i've done the chmod 755 and run the file, here is the result. :s administra...@ubuntu10:/opt/otrs/var/cron$ sudo ./test1cp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directory You didn't define $foo. But at least it's working now :) -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ _ Naviguez de façon simple et rapide: téléchargez Internet Explorer 8. http://www.microsoft.com/belux/fr/windows/internet-explorer/- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problem configuring cron
Hi, I've the same problem: administra...@ubuntu10:/opt/otrs/var/cron$ sudo for foo in *.dist; do cp $foo `basename $foo .dist`; done-bash: syntax error near unexpected token `do' From: nils.leid...@leidex.net Date: Tue, 22 Jun 2010 22:54:09 +0200 To: otrs@otrs.org Subject: Re: [otrs] Problem configuring cron Hi, On 22.06.2010, at 14:52, Trasschaert Karl wrote:administra...@ubuntu10:/opt/otrs/var/cron$ sudo for foo in *.dist; do cp $foo `basename $foo .dist`; done # copies all files with .dist extension to regular name-bash: syntax error near unexpected token `do’ Could anyone help me to configure that ? Just try: sudo for foo in *.dist; do cp $foo `basename $foo .dist`; done Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project _ Surfez sans laisser de traces: téléchargez Internet Explorer 8 http://www.microsoft.com/belux/fr/windows/internet-explorer/- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problem configuring cron
Hi, Sorry, i'm certainly doing sothing wrong, but i just put the line or foo in *.dist; do cp $foo basename $foo .dist; done in a file, i've done the chmod 755 and run the file, here is the result. :s administra...@ubuntu10:/opt/otrs/var/cron$ sudo ./test1cp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directorycp: target `.dist' is not a directory Date: Fri, 25 Jun 2010 15:03:12 +0200 From: ralf.hildebra...@charite.de To: otrs@otrs.org Subject: Re: [otrs] Problem configuring cron * Trasschaert Karl karl...@hotmail.com: Hi, I've the same problem: administra...@ubuntu10:/opt/otrs/var/cron$ sudo for foo in *.dist; do cp $foo `basename $foo .dist`; done-bash: syntax error near unexpected token `do' The ; ends the sudo command. Apply quotes or put for foo in *.dist; do cp $foo basename $foo .dist; done into a file and use: chmod 755 file sudo ./file -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ _ Naviguez de façon simple et rapide: téléchargez Internet Explorer 8. http://www.microsoft.com/belux/fr/windows/internet-explorer/- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Problem configuring cron
I've find, i had to inster the command in a ila and do a bash the file
Now, i've a problem with the cron:
administra...@ubuntu10:/opt/otrs$ bin/Cron.sh start otrsRun this script just as
OTRS user! Or use 'Cron.sh {start|stop|restart} OTRS_USER' as
root!administra...@ubuntu10:/opt/otrs$ sudo bin/Cron.sh start
otrs/opt/otrsCron.sh - start/stop OTRS cronjobs - $Revision: 1.19 $Copyright
(C) 2001-2009 OTRS AG,
http://otrs.org//opt/otrs/var/tmp/otrs-cron-tmp.19995:125: bad minuteerrors
in crontab file, can't install.failedadministra...@ubuntu10:/opt/otrs$
Karl
From: karl...@hotmail.com
To: otrs@otrs.org
Date: Tue, 22 Jun 2010 12:52:50 +
Subject: [otrs] Problem configuring cron
Hi,
regarding the doc, i'm configuring the cron
jobhttp://wiki.otrs.org/index.php?title=Installation_on_Debian_5.04_lenny
I have this error:
administra...@ubuntu10:/opt/otrs/var/cron$ sudo for foo in *.dist; do cp $foo
`basename $foo .dist`; done # copies all files with .dist extension to regular
name-bash: syntax error near unexpected token `do'
Could anyone help me to configure that ?
Thx
Karl
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[otrs] How to upgrade from OTRS 2.2.7 to 2.4 ?
Hi, I'm working on ubuntu 8.04 with otrs 2.2.7. I would like to upgrade to otrs 2.4.Is it a batch file to do the upgrade or how to do this upgrade ? Thx Karl _ Surfez en toute sécurité: téléchargez Internet Explorer 8 http://www.microsoft.com/belux/fr/windows/internet-explorer/- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Upgrade OTRS2.2.7 on UBUNTU to 2.3.4
Hi, thx for the link, i've downloaded the .deb file When i try the db upgrade i've a error: Error 1146 (42S02) at line 8 : Table 'otrs.system_user' doesn't exist. any idea? Karl From: shawn.beas...@otrs.com To: otrs@otrs.org Date: Wed, 15 Apr 2009 18:50:40 +0200 Subject: Re: [otrs] Upgrade OTRS2.2.7 on UBUNTU to 2.3.4 Hi, Look here ;) Aptitude is your friend, not your enemy. http://packages.debian.org/search?keywords=otrs2 On 15.04.2009, at 10:57, Trasschaert Karl wrote:HI, I'm using otrs 2.2.7 on a ubuntu 8.04, OTRS has been instaled from APT. How can i upgrade OTRS to version 2.3.4 ? Thx in advance Karl Tout ce dont vous avez besoin sur le net et sur votre PC: 100% gratuit ! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- Shawn BeasleySupport Technician ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad HomburgAmtsgericht Bad Homburg, HRB 10751Steuernummer: 003 240 97505Aufsichtsratsvorsitzender: Burchard SteinbildVorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen!http://www.otrs.com/de/support/enterprise-subscription/ _ Perdu dans tous vos carnets d'adresses ? Rassemblez vos contacts Windows Live, Facebook, LinkedIn… http://profile.live.com/connect- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Upgrade OTRS2.2.7 on UBUNTU to 2.3.4
HI, I've try to upgrade from the diff file but i have some error: can't find file to patch at input line 91304 Perhaps you used the wrong -p or --strip option? The text leading up to this was: -- |diff -Nru /tmp/GHMikLLkfb/otrs2-2.2.7/Kernel/Modules/AgentTicketLock.pm /tmp/HexvWzcHTJ/otrs2-2.3.2/Kernel/Modules/AgentTicketLock.pm |--- otrs2-2.2.7/Kernel/Modules/AgentTicketLock.pm2007-01-20 18:04:49.0 + |+++ otrs2-2.3.2/Kernel/Modules/AgentTicketLock.pm2008-05-08 10:36:36.0 +0100 -- File to patch: Any idea what's the file path ? Maybe i'm doing something wrong but i don't know what. Thx Karl From: karl...@hotmail.com To: otrs@otrs.org Date: Wed, 15 Apr 2009 08:57:27 + Subject: [otrs] Upgrade OTRS2.2.7 on UBUNTU to 2.3.4 HI, I'm using otrs 2.2.7 on a ubuntu 8.04, OTRS has been instaled from APT. How can i upgrade OTRS to version 2.3.4 ? Thx in advance Karl Tout ce dont vous avez besoin sur le net et sur votre PC: 100% gratuit ! _ 100% GRATUIT: tout ce dont vous avez besoin sur le net et sur votre PC ! http://www.microsoft.com/belux/fr/windows/windowslive/default.aspx- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Upgrade OTRS2.2.7 on UBUNTU to 2.3.4
HI, I'm using otrs 2.2.7 on a ubuntu 8.04, OTRS has been instaled from APT. How can i upgrade OTRS to version 2.3.4 ? Thx in advance Karl _ 100% GRATUIT: tout ce dont vous avez besoin sur le net et sur votre PC ! http://www.microsoft.com/belux/fr/windows/windowslive/default.aspx- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] How to print all closed ticket since last week.
Hi all, I'm looking for a solution to print all closed ticket closed during the last week. Is it possible to write a script or to do that with the stat or search module? Thanks in advance. Karl _ Découvrez LE site avec tout ce qu'il y a de plus cool pour Messenger: Messenger Billboard ! http://www.messengerbillboard.be/fr___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] R: How to print all closed ticket since last week.
Hi thanks for the answer. I've otrs 2.2.7, in the search i cannot find the close time only the create time. Karl From: daniele.carn...@fiatgroup.com To: otrs@otrs.org Date: Wed, 11 Feb 2009 10:39:19 +0100 Subject: [otrs] R: How to print all closed ticket since last week. Simply go to search then Select all closed states under State Select Ticket closed last 1 week under Close Times Select Result Form Print. d, Da: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Per conto di Trasschaert Karl Inviato: mercoledì 11 febbraio 2009 9.47 A: otrs@otrs.org Oggetto: [otrs] How to print all closed ticket since last week. Hi all, I'm looking for a solution to print all closed ticket closed during the last week. Is it possible to write a script or to do that with the stat or search module? Thanks in advance. Karl Découvrez LE site avec tout ce qu'il y a de plus cool pour Messenger: Messenger Billboard _ Découvrez LE site avec tout ce qu'il y a de plus cool pour Messenger: Messenger Billboard ! http://www.messengerbillboard.be/fr___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Upgraide faild
Hi all, I've tryed to upgrade otrs from 2.2.7 to 2.3.3 but somthing faild during the upgrade. Now i cannot log in into otrs, the system said that there is no user. I would like to come back to 2.2.7. I've done a fresh install on a vmmachine, but when i tryed to use the database from 2.3.3 it doesn't work. How can i convert a database from 2.3.3 to be used on 2.2.7? Thx Karl _ Hotmail... nouveau est arrivé ! http://www.windowslive-hotmail.com/comingsoon/fr/default.htm___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] apache faild to start after otrs upgrade
Hi All, I've try to upgrade otrs 2.2.7 to 2.3.1. I've followed the UPGRADE file. After the upgrade when i try to start apache2 i've this error: [Mon Jan 26 15:34:46 2009] [error] Can't locate Kernel/Config.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at /usr/share/otrs/scripts/apache2-perl-startup.pl line 33.\nBEGIN failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 33.\nCompilation failed in require at (eval 2) line 1.\n [Mon Jan 26 15:34:46 2009] [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server poseidon.local:0, exiting... [Mon Jan 26 15:34:48 2009] [error] Can't locate Kernel/Config.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.8.8 /usr/local/share/perl/5.8.8 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8 /usr/share/perl/5.8 /usr/local/lib/site_perl . /etc/apache2) at /usr/share/otrs/scripts/apache2-perl-startup.pl line 33.\nBEGIN failed--compilation aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 33.\nCompilation failed in require at (eval 2) line 1.\n [Mon Jan 26 15:34:48 2009] [error] Can't load Perl file: /usr/share/otrs/scripts/apache2-perl-startup.pl for server poseidon.local:0, exiting... any idea? Thx in advance _ Encore plus fort : vous partagez des photos tout en discutant sur Windows Live Messenger. http://www.microsoft.com/windows/windowslive/messenger.aspx___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Can't create PID PostMasterPOP3, because it's already runnin
Hi, I've this error in the system log : Can't create PID PostMasterPOP3, because it's already running The system also create 30 time a ticket fo rthe same e-mail. What can be the cause of that ? Thx _ Découvrez vite le nouveau Hotmail ! http://www.windowslive-hotmail.com/comingsoon/fr/default.htm___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS reporting
Hi, Thx for the info, Could you send more info how to do Excel-Art with ODBC ?? Thx in advance. Karl From: o...@myhammer.de To: otrs@otrs.org Date: Thu, 15 Jan 2009 17:58:29 +0100 Subject: Re: [otrs] OTRS reporting An honest word: skip the stats and do some Excel-Art with ODBC… Greets Daniel Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Trasschaert Karl Gesendet: Donnerstag, 15. Januar 2009 17:38 An: otrs@otrs.org Betreff: [otrs] OTRS reporting Hi, I would like to create stats or reporting about Nubers of ticket Answered/Closed in the sla times.%in the sla time ans % out of the sla times. And stats about new to open and new to closed time. Can someone help me to make the configuration of the stat module ? I also have a problem, i cannot make graphics with the stats module, what can be wrong with my config ? Thanks in advance Karl Vous pouvez désormais lire tous vos comptes e-mails à un endroit. Gagnez du temps grâce à Windows Live ! _ Vos emails et contacts Messenger vous suivent partout http://www.windowslivemobile.msn.com/?mkt=fr-be___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] FW: Notification not send to customer
I just want to add a information,
We can see in the log that otrs is sending the mail, but the customer did'nt
get it :s
Sent customer 'OwnerUpdate' notification to 'k...@gmail.com'.
Tue Jan 13 09:15:43 2009
notice
OTRS-CGI-10
Sent
email to 'k...@gmail.com' from 'ITP Ticket System
itptic...@xx.com'. HistoryType =
SendCustomerNotification, Subject = Re: [ITPTicket#2009011310119]
New Owner Karl!;
Tue Jan 13 09:15:25 2009
notice
OTRS-CGI-10
Sent customer 'QueueUpdate' notification to 'ktrasscha...@gmail.com'.
Tue Jan 13 09:15:25 2009
notice
OTRS-CGI-10
Sent
email to 'k...@gmail.com' from 'ITP Ticket System
itptic...@xx.com'. HistoryType =
SendCustomerNotification, Subject = Re: [ITPTicket#2009011310119]
New Queue Maintenance SMBS::Maintenance remote [SMBS]!;
From: karl...@hotmail.com
To: otrs@otrs.org
Date: Tue, 13 Jan 2009 07:18:48 +
Subject: [otrs] Notification not send to customer
Hi Everybody,
I'm using OTRS 2.2.7 on a UBUNTU server.
First i'v installed a older version of OTRS on my server and the notifications
where working correctly.
Now when a customer create a new ticket By e-mail, he didn't get any
notification for open/close/owner Change or moved ticket.
But The agent get the notifications and if we answer to the ticket, the
customer get the answer. ( So i think i can say that the smtp server is well
configured.
In the admin the autoresponse --queue is configured
I also done that :
In version 2.2.4, the line (4192) is:
Before:
if (!$Param{SendNoNotification}){
After:
if (!$Param{SendNoNotification} $State{TypeName} eq 'closed' ){
But didn't did the trick.
Any idea?
Thx in advance
Vous pouvez désormais lire tous vos comptes e-mails à un endroit. Gagnez du
temps grâce à Windows Live !
_
Vous pouvez désormais lire tous vos comptes e-mails à un endroit. Gagnez du
temps grâce à Windows Live !
http://www.microsoft.com/windows/windowslive/default.aspx___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs___
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Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Notification not send to customer
Hi Everybody,
I'm using OTRS 2.2.7 on a UBUNTU server.
First i'v installed a older version of OTRS on my server and the notifications
where working correctly.
Now when a customer create a new ticket By e-mail, he didn't get any
notification for open/close/owner Change or moved ticket.
But The agent get the notifications and if we answer to the ticket, the
customer get the answer. ( So i think i can say that the smtp server is well
configured.
In the admin the autoresponse --queue is configured
I also done that :
In version 2.2.4, the line (4192) is:
Before:
if (!$Param{SendNoNotification}){
After:
if (!$Param{SendNoNotification} $State{TypeName} eq 'closed' ){
But didn't did the trick.
Any idea?
Thx in advance
_
Vous pouvez désormais lire tous vos comptes e-mails à un endroit. Gagnez du
temps grâce à Windows Live !
http://www.microsoft.com/windows/windowslive/default.aspx___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Notification Problem
it's already done but doesn't work. Date: Wed, 17 Dec 2008 18:46:59 +0300From: anton.gubar...@gmail.comto: o...@otrs.orgsubject: Re: [otrs] Notification ProblemHi, Karl.You need to create an Autoresponse and link it to the queue. Your customers will get autoresponses then.regardsAnton. 2008/12/17 Trasschaert Karl karl...@hotmail.com Hi, I'm testing otrs, i saw that when someone send a e-mail to the otrs system, the agent get a notification but the customer didn't receive any notification. I'f i answer a ticket the customer get the message. Any idea what ca be wrong ?I'm using smtp.I can see in the log that the message looks to be send: Sent agent 'NewTicket' notification to 'k...@inventivetelecom.com'. Wed Dec 17 16:20:04 2008 notice OTRS-PM3-10 Sent auto response (SendAutoReply) for Ticket [200812171084] (TicketID=104, ArticleID=611) to 'Trasschaert Karl i...@net-work.be'. Wed Dec 17 16:20:04 2008 notice OTRS-PM3-10 Sent email to 'Trasschaert Karl i...@net-work.be' from 'ITP Ticket System supp...@inventivetelecom.com'. HistoryType = SendAutoReply, Subject = [ITPTicket#200812171084] ca marche pas; Wed Dec 17 16:20:03 2008 notice OTRS-PM3-10 New Ticket [200812171084/ca marche pas] created (TicketID=104,Queue=Support,Priority=3 normal,State=new) Wed Dec 17 16:19:42 2008 notice OTRS-CGI-10 Sent customer 'StateUpdate' notification to 'Trasschaert Karl i...@net-work.be'. Wed Dec 17 16:19:42 2008 notice OTRS-CGI-10 Sent email to 'Trasschaert Karl i...@net-work.be' from 'ITP Ticket System supp...@inventivetelecom.com'. HistoryType = SendCustomerNotification, Subject = Re: [ITPTicket#200812171083] New State closed successful!; Wed Dec 17 16:19:38 2008 notice OTRS-CGI-10 Sent customer 'OwnerUpdate' notification to 'Trasschaert Karl i...@net-work.be'. Wed Dec 17 16:19:38 2008 notice OTRS-CGI-10 Sent email to 'Trasschaert Karl i...@net-work.be' from 'ITP Ticket System supp...@inventivetelecom.com'. HistoryType = SendCustomerNotification, Subject = Re: [ITPTicket#200812171083] New Owner Karl!; Le nouveau Hotmail rendra votre vie encore plus facile ! Soyez le premier et...___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _ Découvrez LE site avec tout ce qu'il y a de plus cool pour Messenger: Messenger Billboard ! http://www.messengerbillboard.be/fr___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Vieuwing More info in the queue vieuw
Hi, is it possible to add some information in a ticket in the queue view like first human response time, Owner and last answer time . Whcih file do we have to modify ? Is it possible to add the priority in the result when you do a ticket search . It it possible to make a stat profile showing the NEW to OPEN (response) and NEW to RESOLUTION (close) time. Thx in advance _ Découvrez vite le nouveau Hotmail ! http://www.windowslive-hotmail.com/comingsoon/fr/default.htm___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Info about print in batch or report
Hello, i would like to know if it's possible to print in batch all closed ticket from a date? Otherwise did someone already create a intervention report to sen dto the customer when a ticket is closed? Thx Karl _ Hotmail... nouveau est arrivé ! http://www.windowslive-hotmail.com/comingsoon/fr/default.htm___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] upgrade OTRS 2.1.7 to 2.3.3 on ubuntu 7.10
Hi all, I've installed otrs2 from synaptics on a ubuntu 7.10. It have installed the OTRS 2.1.7. Now i would like to upgrade otrs to the version 2.3.3 Is it a process to upgrade OTRS? Thx in advance. Karl _ Vos emails et contacts Messenger vous suivent partout http://www.windowslivemobile.msn.com/?mkt=fr-be___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Send outside mail
Hi everybody, I'm new with otrs. We have installed otrs sinds one week and starting to test it. before today, it was working correctly, we can send e-mail to otrs and it create ticket etc but sinds today, otrs cannot send outside e-mail. Otrs is configured to get and send mail from our exchange server. If i create a ticket with the customer interface, it send notification to the users (technicians) but not to the customers. Whe have the error Can't send to: [EMAIL PROTECTED] Enable debug for more info! i've tested to connect to the exchange account with my outlook and i can send e-mail with no problem... does anyone have a idea what can be wrong?? If you need more info ask me. Thanks in advance. Karl _ Découvrez Windows Live Hotmail, l'expérience ultime de messagerie en ligne! http://get.live.com/mail/overview___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] otrs Windows 2003 server
Hi, Thanks for your help. So i did the install and change the apache port to 81. When i try to connect to http://localhost:81/otrs/index.pl it looks to works but somthing is wrong... I've this error: ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Mon Mar 27 12:36:34 2006 Message: Access denied for user: '[EMAIL PROTECTED]' (Using password: YES) Traceback (5156): Module: Kernel::System::DB::new (v1.47) Line: 168 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 150 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 Could you help me to fix it? Thx From: Christian Schoepplein [EMAIL PROTECTED] Reply-To: User questions and discussions about OTRS.org otrs@otrs.org To: User questions and discussions about OTRS.org otrs@otrs.org Subject: Re: [otrs] otrs Windows 2003 server Date: Fri, 24 Mar 2006 20:49:23 +0100 Hello Karl, On Fri, Mar 24, 2006 at 04:45:55PM +, Trasschaert Karl wrote: I would like to install otrs on a windows 2003 Server with exchange TS on it. can i do that without risk? i don't use the iis but sometime we use web interface for exchange, will otrs cause problem or conflict with that on not? If you use the windows installer of OTRS, also apache is installed on your machine. Apache listens on port 80 and that will conflict with a installed IIS or another webservice that also runs on port 80. I'd turn of all web service during the installation of OTRS and change the port of apache to 81 or what ever after installation is finished. After apache is restarted, you can access via http://localhost:81/otrs/index.pl and all other web services work on port 80 as usual. Karl Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! signature.asc ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] otrs Windows 2003 server
Hi everybody, I would like to install otrs on a windows 2003 Server with exchange TS on it. can i do that without risk? i don't use the iis but sometime we use web interface for exchange, will otrs cause problem or conflict with that on not? thx For your help Karl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] info install otrs
Hello all, I would like to install otrs, but i think it's a automated install, isn't it? Is it possible to install it to a server where there is already some website on it? if yes how can i do it to not delete the site already installed? did apt-get install otrs reinstall apache etc or will it only install otrs in a folder? Thx ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Otrs first install dns problem?
Hi everybody, I've just install otrs on a windows computer. It looks to works, i can connect to the root account. When i tryes to create a new customer i've this error : Attention: Email address ([EMAIL PROTECTED]) not valid (invalid [EMAIL PROTECTED] (DNS problem: couldn't create socket: Unknown error)! )! Did anyone know hot to resolve that? I've the same problem when i try to create a new user. Thx ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
