Re: [otrs] Upgrade to 2.4.6
Typically, when an RPM updates a system, it will back up key config files, etc. Here is an article talking about .rpmnew and .rpmsave files, etc. and how to deal with them. http://www.linux.com/archive/feature/121476 D On 2010-01-13, at 1:09 PM, Stephan Lang wrote: Hi @all, as this is a recurring Question which kept me searching for a while before getting answered here, I’d like to repeat my request to add a UPDATING or PATCHING file and point to this file in the UPGRADING and INSTALL files. Hi Marco, I can’t follow you, would you mind explaining what you mean to Linux newbie’s like me? Yours sincerely p.p. Stephan Lang System Administrator Tel.: +49 9180 189-276 Fax.: +49 9180 189-55276 E-Mail: stephan.l...@bockonline.de Internet: http://www.bockonline.de Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Marco Vannini Gesendet: Mittwoch, 13. Januar 2010 20:39 An: User questions and discussions about OTRS. Betreff: Re: [otrs] Upgrade to 2.4.6 Hi both, I've just did it. as in similar operation with rpm(s) it will create file.ext.rpmnew... pay attention to that and move as appropriate. See You. MV On Wed, Jan 13, 2010 at 8:33 PM, Martin Edenhofer m...@otrs.com wrote: Hi Gordon, in patch level (e. g. 2.4.5 to 2.4.6) just upgrade the new RPM, restart your web server and everything is fine. 1) rpm -Uvh otrs-2.4.6.xxx.rpm 2) /etc/init.d/apache restart Done. -Martin On 13.01.2010, at 13:02, Gordon O'Brien wrote: My first install of otrs was 2.4.5. on Linux from an rpm package. I am interested in upgrading to v2.4.6 but I am unsure of the procedure. Do I follow the same procedure as for the 2.3 to 2.4 rpm upgrade in the Admin documentation? Thanks Gordon - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Click here to report this email as spam. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] SMTP Configuration For OTRS
What did you do to fix it? D On 2010-01-06, at 7:37 PM, Sourabh Sarwate wrote: Hi , Yes I am able to send the mail via SMTPS on windows server. Regards Sourabh Sarwate On Thu, Jan 7, 2010 at 12:25 AM, dnk d.k.emailli...@gmail.com wrote: Hey Sourabh Sarwate sourabh2783 at gmail.com, Did you ever get this one figured out? Can you send via SMTPS now? D - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] perl modules RPMs - Centos 5
Just a FYI, For those of you installing on Cento5, I got almost all perl requirements installed with RPMS (using the RPMFORGE repo), except for 3 things. # ./otrs.checkModules o CGIfailed!!! Version 3.15 installed but 3.33 or higher is required! o Date::Pcalcok (v6.1) o Date::Format...ok (v2.22) o DBIok (v1.609) o DBD::mysql.ok (v4.013) o Digest::MD5ok (v2.36) o Crypt::PasswdMD5...ok (v1.3) o LWP::UserAgent.ok (v2.033) o Encode::HanExtra...Not installed! (Optional - Required to handle mails with several Chinese character sets.) o IO::Scalar.ok (v2.110) o IO::Wrap...ok (v2.110) o MIME::Base64...ok (v3.07) o Mail::Internet.ok (v2.04) o MIME::Toolsfailed!!! Version 5.420 installed but 5.427 or higher is required! o Net::DNS...ok (v0.66) o Net::POP3..ok (v2.28) o Mail::POP3Client...ok (v2.18 ) o IO::Socket::SSL.ok (v1.31) o Net::IMAP::Simple..ok (v1.1907) o Net::IMAP::Simple::SSL..ok (v1.3) o Net::SMTP..ok (v2.29) o Authen::SASLok (v2.12) o Net::SMTP::SSL..ok (v1.01) o Net::LDAP..ok (v0.33) o GD.ok (v2.44) o GD::Textok (v0.86) o GD::Graph...ok (v1.44) o GD::Graph::linesok (v1.15) o GD::Text::Align.ok (v1.18) o PDF::API2..ok (v0.73) o Compress::Zlib..ok (v2.021) o SOAP::Lite.ok (v0.710.08) o XML::Parserok (v2.36) I am so close and hate the fact I may have to CPAN in the last of it D - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] recover password - says user does not exist
Hi there, I am doing some testing, and for some reason, when i click the link in the email, OTRS reports that the user does not exist. Ideas? D - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] New setup questions - smtps, faq, mod_perl
Just to add to my previous post,
What should be edited in:
/opt/otrs/scripts/apache2-perl-startup.pl
Just uncomment and modify:
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');?
D
On 2010-01-06, at 8:42 AM, dnk wrote:
Hey there,
1) I had a look at all of that documentation (README.webserver), and it was
already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did the
configuration and added a perl.conf and otrs.conf to my config.d directory.
Just for giggles, I added the load module directive to my httpd.conf (As I
knew Apache would load it only once - but give me feedback if the other
instance loaded) - so i can confirm my mod_perl was being loaded. So I am
still not sure why it is not being used by OTRS.
2) I can add and delete my FAQ just fine, but somewhere in the template,
there are the words default comment. It appears above the FAQ categories.
For example:
-
FAQ
default comment This is what I want to get rid
of.
Name / CommentSubCategories Article
Hardware
Hardware related FAQ for devices such as computers, cell phones, etc 10
-
It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
instance.
3) In the checkModule, I have all modules in there as OK. The one in
particular that you mentioned too.
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
As for your request to have a look at the link:
http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound. IE
when as password request, etc.
From this link (for config):
http://yourserver/otrs/index.pl?Action=AdminSysConfigSubaction=EditSysConfigSubGroup=Core::SendmailSysConfigGroup=Framework
But in the adminlog, there were the following errors (nothing else related)
from when I requested as password:
Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to
smtp.xxx.com: !
Any additional ideas?
D
On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:
Hi there,
• About enabling mod_perl, please read /opt/otrs/README.webserver
• If you're logged in as admin, you'll be able to delete any FAQ
article opening it and clicking the Delete button
(http://yourserver/otrs/index.pl?Action=AgentFAQSubaction=DeleteCategoryID=XXItemID=YY)
• To make sure you have all modules installed, run
/opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is
needed for SMTPS, besides that, share with us the corresponding log entries
at http://yourserver/otrs/index.pl?Action=AdminLog after you click under
Run Now! at http://yourserver/otrs/index.pl?Action=AdminMailAccount
Greeetings,
Leonardo Certuche
On Tue, Jan 5, 2010 at 5:49 PM, dnk d.k.emailli...@gmail.com wrote:
Hi there,
I have just setup OTRS on CentOS 5.4, and all is going well thus far.
I just have a few questions that my google searches have not yielded results
for...
1) When using the support module to check if my system is optimized, I get:
Check for CGI Accelerator.
You should use FastCGI or mod_perl to increase your performance.
- What do i need to do to enable that? It seems to be set up in my apache
conf (mod_perl).
2) I also installed the FAQ module. Where on earth can I remove the default
comment?
3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS
connection on port 587. I am pretty sure i set it up right. But when i use a
function that requires mail (IE recover password), I get:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5
14:26:12 2010
Message: Can't connect to smtp..com: !
Traceback (19419):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
- Now i can ping that hostname without issue from the server. I have all the
required perl modules installed as well.
I have (for settings):
SendmailModule: SMTPS
SendmailModule::CMD: (left as default)
SendmailModule::Host: myhostname
SendmailModule::AuthUser: full email address (as my server requires)
SendmailModule::AuthPassword: ***
Thanks in advance.
D
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing
Re: [otrs] New setup questions - smtps, faq, mod_perl
Do you mean:
enable this if you use mysql
use DBD::mysql ();
use Kernel::System::DB::mysql;
Or do you mean:
(under apache)
use DBI ();
(under core modules)
use Kernel::System::DB;
D
On 2010-01-06, at 9:12 AM, Marco Vannini wrote:
uncomment also
use DBD...
use Kernel::System::DB
On Wed, Jan 6, 2010 at 6:05 PM, dnk d.k.emailli...@gmail.com wrote:
Just to add to my previous post,
What should be edited in:
/opt/otrs/scripts/apache2-perl-startup.pl
Just uncomment and modify:
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');?
D
On 2010-01-06, at 8:42 AM, dnk wrote:
Hey there,
1) I had a look at all of that documentation (README.webserver), and it was
already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did
the configuration and added a perl.conf and otrs.conf to my config.d
directory. Just for giggles, I added the load module directive to my
httpd.conf (As I knew Apache would load it only once - but give me feedback
if the other instance loaded) - so i can confirm my mod_perl was being
loaded. So I am still not sure why it is not being used by OTRS.
2) I can add and delete my FAQ just fine, but somewhere in the template,
there are the words default comment. It appears above the FAQ categories.
For example:
-
FAQ
default comment This is what I want to get rid
of.
Name / CommentSubCategories Article
Hardware
Hardware related FAQ for devices such as computers, cell phones, etc 1
0
-
It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
instance.
3) In the checkModule, I have all modules in there as OK. The one in
particular that you mentioned too.
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
As for your request to have a look at the link:
http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound. IE
when as password request, etc.
From this link (for config):
http://yourserver/otrs/index.pl?Action=AdminSysConfigSubaction=EditSysConfigSubGroup=Core::SendmailSysConfigGroup=Framework
But in the adminlog, there were the following errors (nothing else related)
from when I requested as password:
Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to
smtp.xxx.com: !
Any additional ideas?
D
On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:
Hi there,
• About enabling mod_perl, please read /opt/otrs/README.webserver
• If you're logged in as admin, you'll be able to delete any FAQ
article opening it and clicking the Delete button
(http://yourserver/otrs/index.pl?Action=AgentFAQSubaction=DeleteCategoryID=XXItemID=YY)
• To make sure you have all modules installed, run
/opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is
needed for SMTPS, besides that, share with us the corresponding log
entries at http://yourserver/otrs/index.pl?Action=AdminLog after you click
under Run Now! at http://yourserver/otrs/index.pl?Action=AdminMailAccount
Greeetings,
Leonardo Certuche
On Tue, Jan 5, 2010 at 5:49 PM, dnk d.k.emailli...@gmail.com wrote:
Hi there,
I have just setup OTRS on CentOS 5.4, and all is going well thus far.
I just have a few questions that my google searches have not yielded
results for...
1) When using the support module to check if my system is optimized, I get:
Check for CGI Accelerator.
You should use FastCGI or mod_perl to increase your performance.
- What do i need to do to enable that? It seems to be set up in my apache
conf (mod_perl).
2) I also installed the FAQ module. Where on earth can I remove the
default comment?
3) I am using smtps (Core::Sendmail) for my mail server as it requires a
TLS connection on port 587. I am pretty sure i set it up right. But when i
use a function that requires mail (IE recover password), I get:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5
14:26:12 2010
Message: Can't connect to smtp..com: !
Traceback (19419):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
- Now i can ping that hostname without issue from the server. I have all
the required perl modules installed as well.
I have (for settings):
SendmailModule: SMTPS
SendmailModule::CMD: (left as default)
SendmailModule::Host: myhostname
SendmailModule::AuthUser: full email address (as my server requires)
SendmailModule::AuthPassword
Re: [otrs] New setup questions - smtps, faq, mod_perl
Ok, I got it working. Stupid mistake,
There was a use statement that had to be uncommented. I thought it was meant to
be a comment. doh!
SO to confirm for others, I had changed the following in the
/opt/otrs/scripts/apache2-perl-startup.pl file:
Uncommented (and added my password):
use Apache::DBI ();
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'yourpassword');
use DBI ();
Then uncommented (as I am using mysql):
# enable this if you use mysql
use DBD::mysql ();
use Kernel::System::DB::mysql;
Man, what a nice change in speed of the web interface.
Now I only hve the following 2 issues outstanding.
---
2) I also installed the FAQ module. Where on earth can I remove the default
comment?
3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS
connection on port 587. I am pretty sure i set it up right. But when i use a
function that requires mail (IE recover password), I get:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5
14:26:12 2010
Message: Can't connect to smtp..com: !
Traceback (19419):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
- Now i can ping that hostname without issue from the server. I have all the
required perl modules installed as well.
I have (for settings):
SendmailModule: SMTPS
SendmailModule::CMD: (left as default)
SendmailModule::Host: myhostname
SendmailModule::AuthUser: full email address (as my server requires)
SendmailModule::AuthPassword: ***
---
But since i got mod_perl working, I noticed the traceback changed a bit for my
smtp sending issue:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jan 6
10:45:06 2010
Message: Can't connect to smtp..com: !
Traceback (2138):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler
(unknown version) Line: 48
Module: (eval) (v1.42) Line: 204
Module: ModPerl::RegistryCooker::run (v1.42) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
So I guess if anyone has any additional info and sending email with SMTPS, and
that dumb default comment in the FAQ module, that would be appreciated.
D
On 2010-01-06, at 9:28 AM, dnk wrote:
Do you mean:
enable this if you use mysql
use DBD::mysql ();
use Kernel::System::DB::mysql;
Or do you mean:
(under apache)
use DBI ();
(under core modules)
use Kernel::System::DB;
D
On 2010-01-06, at 9:12 AM, Marco Vannini wrote:
uncomment also
use DBD...
use Kernel::System::DB
On Wed, Jan 6, 2010 at 6:05 PM, dnk d.k.emailli...@gmail.com wrote:
Just to add to my previous post,
What should be edited in:
/opt/otrs/scripts/apache2-perl-startup.pl
Just uncomment and modify:
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');?
D
On 2010-01-06, at 8:42 AM, dnk wrote:
Hey there,
1) I had a look at all of that documentation (README.webserver), and it
was already setup. I had used the RPM for OTRS (I am on CentOS 5), and it
did the configuration and added a perl.conf and otrs.conf to my config.d
directory. Just for giggles, I added the load module directive to my
httpd.conf (As I knew Apache would load it only once - but give me
feedback if the other instance loaded) - so i can confirm my mod_perl was
being loaded. So I am still not sure why it is not being used by OTRS.
2) I can add and delete my FAQ just fine, but somewhere in the template,
there are the words default comment. It appears above the FAQ
categories. For example:
-
FAQ
default comment This is what I want to get
rid of.
Name / CommentSubCategories Article
Hardware
Hardware related FAQ for devices such as computers, cell phones, etc 1
0
-
It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
instance.
3) In the checkModule, I have all modules in there as OK. The one in
particular that you mentioned too.
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
As for your request to have a look at the link:
http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound. IE
when as password request, etc.
From this link (for config):
http://yourserver/otrs/index.pl?Action
Re: [otrs] SMTP Configuration For OTRS
Hey Sourabh Sarwate sourabh2783 at gmail.com, Did you ever get this one figured out? Can you send via SMTPS now? D - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] New setup questions - smtps, faq, mod_perl
Well to comment on this one, but if i use SMTP (not SMTPS), it works with my authentication, and port 587. Just not SMTPS. D On 2010-01-06, at 10:47 AM, dnk wrote: 3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] New setup questions - smtps, faq, mod_perl
Hi there, I have just setup OTRS on CentOS 5.4, and all is going well thus far. I just have a few questions that my google searches have not yielded results for... 1) When using the support module to check if my system is optimized, I get: Check for CGI Accelerator. You should use FastCGI or mod_perl to increase your performance. - What do i need to do to enable that? It seems to be set up in my apache conf (mod_perl). 2) I also installed the FAQ module. Where on earth can I remove the default comment? 3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. I am pretty sure i set it up right. But when i use a function that requires mail (IE recover password), I get: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5 14:26:12 2010 Message: Can't connect to smtp..com: ! Traceback (19419): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48 - Now i can ping that hostname without issue from the server. I have all the required perl modules installed as well. I have (for settings): SendmailModule: SMTPS SendmailModule::CMD: (left as default) SendmailModule::Host: myhostname SendmailModule::AuthUser: full email address (as my server requires) SendmailModule::AuthPassword: *** Thanks in advance. D - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
