Just to add to my previous post,
What should be edited in:
/opt/otrs/scripts/apache2-perl-startup.pl
Just uncomment and modify:
Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass'); ?
D
On 2010-01-06, at 8:42 AM, dnk wrote:
> Hey there,
>
> 1) I had a look at all of that documentation (README.webserver), and it was
> already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did the
> configuration and added a perl.conf and otrs.conf to my config.d directory.
> Just for giggles, I added the load module directive to my httpd.conf (As I
> knew Apache would load it only once - but give me feedback if the other
> instance loaded) - so i can confirm my mod_perl was being loaded. So I am
> still not sure why it is not being used by OTRS.
>
> 2) I can add and delete my FAQ just fine, but somewhere in the template,
> there are the words "default comment". It appears above the FAQ categories.
> For example:
>
> -----------------
> FAQ
>
> default comment <------------------------ This is what I want to get rid
> of.
>
> Name / Comment SubCategories Article
> Hardware
> Hardware related FAQ for devices such as computers, cell phones, etc 1 > 0
> -----------------
>
> It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
> instance.
>
>
> 3) In the checkModule, I have all modules in there as OK. The one in
> particular that you mentioned too.
> o Net::SMTP......................ok (v2.31)
> o Authen::SASL................ok (v2.12)
> o Net::SMTP::SSL..............ok (v1.01)
>
> As for your request to have a look at the link:
> http://yourserver/otrs/index.pl?Action=AdminMailAccount
> - That is the admin area for incoming email. My issue is with outbound. IE
> when as password request, etc.
>> From this link (for config):
>> http://yourserver/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConfigSubGroup=Core::Sendmail&SysConfigGroup=Framework
>
> But in the adminlog, there were the following errors (nothing else related)
> from when I requested as password:
>
> Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to
> smtp.xxxxxxxxxxx.com: !
>
>
> Any additional ideas?
>
> D
>
>
>
> On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:
>
>> Hi there,
>> • About enabling mod_perl, please read /opt/otrs/README.webserver
>> • If you're logged in as admin, you'll be able to delete any FAQ
>> article opening it and clicking the Delete button
>> (http://yourserver/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=XX&ItemID=YY)
>> • To make sure you have all modules installed, run
>> /opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is
>> needed for SMTPS, besides that, share with us the corresponding log entries
>> at http://yourserver/otrs/index.pl?Action=AdminLog after you click under
>> "Run Now!" at http://yourserver/otrs/index.pl?Action=AdminMailAccount
>> Greeetings,
>>
>> Leonardo Certuche
>>
>> On Tue, Jan 5, 2010 at 5:49 PM, dnk <d.k.emailli...@gmail.com> wrote:
>> Hi there,
>>
>> I have just setup OTRS on CentOS 5.4, and all is going well thus far.
>>
>> I just have a few questions that my google searches have not yielded results
>> for...
>>
>>
>>
>> 1) When using the support module to check if my system is optimized, I get:
>>
>> Check for CGI Accelerator.
>> You should use FastCGI or mod_perl to increase your performance.
>>
>> - What do i need to do to enable that? It seems to be set up in my apache
>> conf (mod_perl).
>>
>> 2) I also installed the FAQ module. Where on earth can I remove the "default
>> comment"?
>>
>> 3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS
>> connection on port 587. I am pretty sure i set it up right. But when i use a
>> function that requires mail (IE recover password), I get:
>>
>> Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5
>> 14:26:12 2010
>>
>> Message: Can't connect to smtp.xxxxxxxx.com: !
>>
>> Traceback (19419):
>> Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
>> Module: Kernel::System::Email::Send (v1.64) Line: 683
>> Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
>> Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
>>
>> - Now i can ping that hostname without issue from the server. I have all the
>> required perl modules installed as well.
>>
>> I have (for settings):
>>
>> SendmailModule: SMTPS
>> SendmailModule::CMD: (left as default)
>> SendmailModule::Host: myhostname
>> SendmailModule::AuthUser: full email address (as my server requires)
>> SendmailModule::AuthPassword: ***********
>>
>>
>> Thanks in advance.
>>
>> D
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