[otrs] Re: new install help?
I've recently setup an otrs system on debian, using the apt-get process, everything worked and the system appears functional, however, when a request is sent via email, the ticket is created, however the end user does not receive a notification that a ticket was created nor does the support staff, even though the system log says that the notification was sent, the MTA log (exim) does not have any events for those notifications, when I close the ticket through the web interface the end user receives that notification, the support staff does not How did you set up Debian to handle mail? I believe that's key. Make sure you set it up as an Internet Site that sends and receives mail itself. I'm sure there is someone on this list that understands mail routing more than I that can give some insight. It must be an exim configuration but I'm suprised there is nothing in /var/log/exim4/mainlog One of the first thing I did when I installed OTRS on Debian was to install postfix which removes exim, only because I know a little about postfix and nothing about exim. Good Luck! Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
[otrs] Re: AD Authentication
why would i think to look at the docs for last major release? i'll take a look at them. I know, sounds strange, seems the 1.3 docs have a lot of detailed info not in the 2.0 docs. do i need to install the perl ldap libs for a windows install? Probably, that's a question for a Windows user though. I Installed it on Debian. Good luck! thanks, deno ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
[otrs] Re: AD authenication
Actually they are very clear, if you look at the version 1.3 docs (Ch 9,10,11). Make sure you can get the results you are looking for first with LDIFE.EXE from a Widows box before you plug in the schema to OTRS. Mike -- Message: 6 Date: Fri, 27 Jan 2006 11:04:56 -0800 From: Deno Vichas [EMAIL PROTECTED] Subject: [otrs] AD authenication To: otrs@otrs.org Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=us-ascii Help! The docs aren't very clear and leave a lot out - IMHO I'm trying to get otrs to authenticate again my AD for both myself (and other Admins) and clients (the worker bees) at my company. is there any pages out there that explain this better than the docs? Thanks, deno -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
[otrs] Re: Active Directory/LDAP authentication problem
Make sure you understand your schema and can test the results (returned records) you want using LDIFDE.EXE from Windows. That was the key to my success. I was able to get OTRS to connect to our AD LDAP and only get the 2,000 or so records from our OU out of a domain of over 10,000 records. Make sure you have the e-mail field in AD filled in. That set me back a while. Since we use Notes the e-mail field was empty and we had to fill them in with the correct address to get it work right. The instructions in the 1.3 manual are right one Good Luck! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
[otrs] Calendar Installation Problem
I'd really like to use the calendar module but if I try to install it through the Pakage Manager I get ERROR: Need write permission in OTRS home Try: $OTRS_HOME/bin/SetPermissions.sh !!! I did run SetPermission and it ran without error but I still get the above. I tried using opm.pl but I'm not sure of the options. This is OTRS 2.0 from apt-get install on Debian Stable Sarge with Apache 1.3.33. Everything else in OTRS works great. Thanks, Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
[otrs] AD LDAP How I got it to work for Customers
Version 1.3.2 on Debian Stable installed from apt-get along with the libnet-authentldap-perl package. I believe I needed libnet-authentldap-perl for Net::LDAP. 1. Make sure you follow the steps outlined at http://doc.otrs.org/1.3/en/html/ldap-integration.html all the way through at least the Get Customer User Information section. 2. Learn how to use LDIFDE.EXE to get your correct schema info. 3. Make sure your schema includes mail. This is where I was stuck. Since we use Notes I had to enter and E-mail address in AD and then everything worked fine. HTH! Mike ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f�r Ihr OTRS System? = http://www.otrs.de/
