[otrs] Wide character in syswrite at /usr/local/lib/perl5/site_perl/5.8.8/Net/Cmd.pm line 440.
Subject line says it all. Happened a few times in 2.2beta4 and just happened now after upgrading to rc1. Happens after clicking 'Create' from the new ticket window, although the ticket is created anyways. Any thoughts? System is a FreeBSD 6.2 box with all perl modules installed from ports. Food fight? Enjoy some healthy debate in the Yahoo! Answers Food & Drink Q&A. http://answers.yahoo.com/dir/?link=list&sid=396545367 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Service Values not available after upgrade from 2.2beta4 to 2.2rc1
I was using 2.2beta4 for a few days with no problems. I had a few service fields defined and used them in tickets without any problems. I upgraded to rc1 yesterday, and now the services I had entered aren't showing up in the pulldown during ticket creation. I checked services via the admin interface, and all the services I had defined are still there and marked valid. I have the option to use services enabled in the config. I just can't select any of them during ticket creation. The service field only shows "-". Perhaps it was my upgrade steps. I used the 'backup.pl' script to make a backup. Then I untarred the rc1 file and copied the contents over my beta4 installation. Then I copied the config files (from the backup) back and I restarted apache. Any thoughts? Moody friends. Drama queens. Your life? Nope! - their life, your story. Play Sims Stories at Yahoo! Games. http://sims.yahoo.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Frontend::Customer::ModuleRegistration Question
Gabriele, Thanks, I was aware of that. The problem then becomes having to modify the Supervisor(s) everytime a new user is added. Trying to make the system a little less tedious. But everything seems to point in that direction. I suppose I could have a generic agent or something along those lines look at each user record and add all ids for users having the same e-mail domain to my supervisor user. I guess I'll pursue that route. It just seems that with customer groups and the aforementioned setting in that module, we have the tools necessary to implement this cleanly. It would only mean setting all users of the same company to the same customer id, and then putting all supervisors from each company into the one group. - Original Message From: Gabriele D'Andrea <[EMAIL PROTECTED]> To: User questions and discussions about OTRS.org Sent: Tuesday, June 12, 2007 2:28:43 AM Subject: Re: [otrs] Frontend::Customer::ModuleRegistration Question You can assign John, mary and Steve different customers ids, and then assign the ids to the customer supervisor too. Example John -> Customer ID: id1 Steve -> Customer ID: id2 Mary -> Customer ID: id3 Supervisor -> Customer ID: id1,id2,id3,supervisorid Gabriele - Original Message - From: Guillaume Rehm To: User questions and discussions about OTRS.org Sent: Tuesday, June 12, 2007 8:49 AM Subject: Re: [otrs] Frontend::Customer::ModuleRegistration Question Hi, I want to do the same process. Have you find how you can implement it ? o o a écrit : Yes, but the problem with that is, I want these users to see all the tickets, but other users to not see all the tickets. John, Mary, and Steve all have the same customer id, and can currently see each other's tickets. But I want John to see everyone's tickets, and Mary/Steve to only see their own tickets. I may have more than one 'admin' per company, and I have multiple companies, so I'm trying to make this as simple as adding people to the right groups. - Original Message From: Tequila Troutman <[EMAIL PROTECTED]> To: otrs@otrs.org Sent: Monday, June 11, 2007 1:47:11 PM Subject: RE: [otrs] Frontend::Customer::ModuleRegistration Question You can use the customer id. If two customers have the same customer id, they can see each other's tickets. If a customer has a customer id specific to only him in his user profile, then he can only see his tickets. You could set up all the users you want access to each other's tickets by giving them the same customer id. From: o o <[EMAIL PROTECTED]> Reply-To: "User questions and discussions about OTRS.org" To: otrs@otrs.org Subject: [otrs] Frontend::Customer::ModuleRegistration Question Date: Mon, 11 Jun 2007 13:25:55 -0700 (PDT) Was trying to configure my system so that the 'Company Tickets' button was only available to users of a certain group. I noticed that there is a group config option when looking at this module via SysConfig. I was hoping that by creating a group and adding this group to the 'group' field it would accomplish this. However, this setting doesn't seem to do anything, or at least it doesn't do what I was hoping to accomplish. Any thoughts on this would be appreciated. Yahoo! oneSearch: Finally, mobile search that gives answers, not web links. http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _ Don’t miss your chance to WIN $10,000 and other great prizes from Microsoft Office Live http://clk.atdmt.com/MRT/go/aub0540003042mrt/direct/01/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ Get the Yahoo! toolbar and be alerted to new email wherever you're surfing. http://new.toolbar.yahoo.com/toolbar/features/mail/index.php ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ -- Guillaume REHM Centre de Ressources Informatiques Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Mar
[otrs] How to automatically generate and send passwords for new users?
Looking at setting up a ticket system for my consulting company. I have demo setups of both OTRS 2.2beta4 and RT right now. It seems OTRS is a better fit, but I'm looking for a way to implement the new accounts. Currently in my RT setup, when new users create a ticket via e-mail, it sends them the standard new ticket auto reply, but with their username (their e-mail address) and their password (which is generated when the account is created). Is there a way to accomplish the same feat in OTRS? Looking for a deal? Find great prices on flights and hotels with Yahoo! FareChase. http://farechase.yahoo.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Frontend::Customer::ModuleRegistration Question
Yes, but the problem with that is, I want these users to see all the tickets, but other users to not see all the tickets. John, Mary, and Steve all have the same customer id, and can currently see each other's tickets. But I want John to see everyone's tickets, and Mary/Steve to only see their own tickets. I may have more than one 'admin' per company, and I have multiple companies, so I'm trying to make this as simple as adding people to the right groups. - Original Message From: Tequila Troutman <[EMAIL PROTECTED]> To: otrs@otrs.org Sent: Monday, June 11, 2007 1:47:11 PM Subject: RE: [otrs] Frontend::Customer::ModuleRegistration Question You can use the customer id. If two customers have the same customer id, they can see each other's tickets. If a customer has a customer id specific to only him in his user profile, then he can only see his tickets. You could set up all the users you want access to each other's tickets by giving them the same customer id. >From: o o <[EMAIL PROTECTED]> >Reply-To: "User questions and discussions about OTRS.org" >To: otrs@otrs.org >Subject: [otrs] Frontend::Customer::ModuleRegistration Question >Date: Mon, 11 Jun 2007 13:25:55 -0700 (PDT) > >Was trying to configure my system so that the 'Company Tickets' button was >only available to users of a certain group. I noticed that there is a group >config option when looking at this module via SysConfig. I was hoping that >by creating a group and adding this group to the 'group' field it would >accomplish this. However, this setting doesn't seem to do anything, or at >least it doesn't do what I was hoping to accomplish. Any thoughts on this >would be appreciated. > > > > >Yahoo! oneSearch: Finally, mobile search >that gives answers, not web links. >http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC >___ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support or consulting for your OTRS system? >=> http://www.otrs.com/ _ Don’t miss your chance to WIN $10,000 and other great prizes from Microsoft Office Live http://clk.atdmt.com/MRT/go/aub0540003042mrt/direct/01/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ Get the Yahoo! toolbar and be alerted to new email wherever you're surfing. http://new.toolbar.yahoo.com/toolbar/features/mail/index.php ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Frontend::Customer::ModuleRegistration Question
Was trying to configure my system so that the 'Company Tickets' button was only available to users of a certain group. I noticed that there is a group config option when looking at this module via SysConfig. I was hoping that by creating a group and adding this group to the 'group' field it would accomplish this. However, this setting doesn't seem to do anything, or at least it doesn't do what I was hoping to accomplish. Any thoughts on this would be appreciated. Yahoo! oneSearch: Finally, mobile search that gives answers, not web links. http://mobile.yahoo.com/mobileweb/onesearch?refer=1ONXIC ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Unregistered customers ?
Yes and yes - Original Message From: Matthew Joyce <[EMAIL PROTECTED]> To: otrs@otrs.org Sent: Tuesday, June 5, 2007 6:54:10 PM Subject: [otrs] Unregistered customers ? Hi, I've been looking for a new ticketing system over the past few months and I keep coming back to OTRS. We have have multiple support teams supporting internal customers, that seem simple enough. We also would like to support external customers, but we don't want to create customer accounts prior to use. We're a non-profit, we have donors who email us questions and requests, we want to capture these conversations in the ticketing system. Does OTRS support unknown customers creating tickets via email ? Does it automatically create a new customer account based on the email address (that would be fine) ? Many thanks Matt ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ Take the Internet to Go: Yahoo!Go puts the Internet in your pocket: mail, news, photos & more. http://mobile.yahoo.com/go?refer=1GNXIC___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Using multiple companies in OTRS
Still working on this, and although I've made some progress, I'm kinda stuck now. I enabled "Customer Users <=> Groups" and created a new group called 'ctadmins' (Company Ticket Admins). I was hoping that by setting that group as the group under: Config Options: Ticket -> Frontend::Customer::ModuleRegistration / CustomerFrontend::Module###CustomerTicketOverView that it would only show the Company Tickets button to members of that group. Didn't work that way. So now I'm trying to design a Ticket ACL that would prevent the display of tickets where if the ticket:customer_id matches the customer:customer_id AND they are in the 'ctadmin' group they can display the tickets. However I'm pretty short on sleep right now, so I'm fresh out of ideas. If anyone else has traveled down this path, I'd sure like to hear from you. - Original Message From: o o <[EMAIL PROTECTED]> To: otrs@otrs.org Sent: Thursday, May 24, 2007 9:49:15 AM Subject: [otrs] Using multiple companies in OTRS Stumbled across OTRS and it looks really nice. Wondering how I can best customize it to fit my needs. I have multiple clients that I support, and I envisioned the following setup: One set of queues. One (or more) admin users per company. All normal users can only see their own tickets. All company admins can see all tickets for their company (and possibly get e-mail notification on new and completed tickets. >From what I've read in the documentation, it looks like this can't be >achieved. Granted, I've only gone thru the documentation once, and it's pretty >late. It looks like I'd have to create queues for each company in order to >have the 'company admin' users. If anyone else has done a similar >implementation, or has ideas on how to configure OTRS in such fashion, I'd >appreciate the advice. Thanks Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ Get the Yahoo! toolbar and be alerted to new email wherever you're surfing. http://new.toolbar.yahoo.com/toolbar/features/mail/index.php ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Using multiple companies in OTRS
Stumbled across OTRS and it looks really nice. Wondering how I can best customize it to fit my needs. I have multiple clients that I support, and I envisioned the following setup: One set of queues. One (or more) admin users per company. All normal users can only see their own tickets. All company admins can see all tickets for their company (and possibly get e-mail notification on new and completed tickets. >From what I've read in the documentation, it looks like this can't be >achieved. Granted, I've only gone thru the documentation once, and it's pretty >late. It looks like I'd have to create queues for each company in order to >have the 'company admin' users. If anyone else has done a similar >implementation, or has ideas on how to configure OTRS in such fashion, I'd >appreciate the advice. Thanks Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
