Re: [otrs] 2.4.4 to 2.4.5 patch / migrate
* Sarper SARIDAL : > It's sad to hear that for a small patch i have to rebuild the whole thing. It would be cool if there were point patches from 2.4.n -> 2.4.n+1 in form of a diff -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebra...@charite.de | http://www.charite.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] 2.4.4 to 2.4.5 patch / migrate
Hi Sarper, your settings are all in Kernel/Config.pm (file-based configuration) and Kernel/Config/Files/ZZZAuto.pm (contains all changes you made in the sysconfig interface). These should not be overwritten by the new files, because they are not part of the new files. Regards, Martin Am Dienstag, 20. Oktober 2009 11:00:16 schrieb Sarper SARIDAL: > This is much better, but i have only one concern. > > I'll backup the otrs but i have modified some settings (as natural) like > ldap sendmail etc. those configurations will gone if i overwrite the files. > Which folder should i restore back in order to keep my changes or is there > a way of getting the changed configuration list in otrs so i can restore > back them? > > Thanks > > Sarper > > On Tue, Oct 20, 2009 at 11:42 AM, Alexander Halle wrote: > > Sarper SARIDAL wrote : > >> How do we upgrade from otrs 2.4.4 to 2.4.5 ? > > > > Hello, > > > > the updates within 2.4.x are just file patches, so you just have to > > replace the files. To play it safe stop and backup OTRS before. > > > > Regards > > > > Alexander > > > > -- > > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > > Bergstr. 7 - 9, 42105 Wuppertal, > > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. > > Renate Tewaag > > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 > > Web: http://www.radprax.de > > > > > > > > - > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > -- Martin Gruner Customer Development OTRS AG Europaring 4 94315 Straubing Deutschland T: +49 (0) 9421 56818 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer Treffen Sie ((otrs)) auf dem IIR Service Desk Forum in Mainz und erfahren Sie vom 24.-25. November 2009 mehr über OTRS an Stand 12! - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] 2.4.4 to 2.4.5 patch / migrate
This is much better, but i have only one concern. I'll backup the otrs but i have modified some settings (as natural) like ldap sendmail etc. those configurations will gone if i overwrite the files. Which folder should i restore back in order to keep my changes or is there a way of getting the changed configuration list in otrs so i can restore back them? Thanks Sarper On Tue, Oct 20, 2009 at 11:42 AM, Alexander Halle wrote: > Sarper SARIDAL wrote : > >> How do we upgrade from otrs 2.4.4 to 2.4.5 ? >> > > Hello, > > the updates within 2.4.x are just file patches, so you just have to replace > the files. To play it safe stop and backup OTRS before. > > Regards > > Alexander > > -- > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > Bergstr. 7 - 9, 42105 Wuppertal, > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. > Renate Tewaag > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 > Web: http://www.radprax.de > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] 2.4.4 to 2.4.5 patch / migrate
Sarper SARIDAL wrote : How do we upgrade from otrs 2.4.4 to 2.4.5 ? Hello, the updates within 2.4.x are just file patches, so you just have to replace the files. To play it safe stop and backup OTRS before. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] 2.4.4 to 2.4.5 patch / migrate
It's sad to hear that for a small patch i have to rebuild the whole thing. small patches like 2.4.4 to 2.4.5 should be done easier. for 2x to 3x this may be the path.. If that's the case , i guess i have to suspend the service tonight and do the migration. Luckily my otrs is on ESX Server i'll get a snapshot before i do this , i don't want to mess it up totally. Thanks for the answer, if there is a better way , i'd like to hear that. Regards, Sarper 2009/10/20 Ilya Kornev > Hi, > > they have a video about upgrading OTRS on Win: > http://www.youtube.com/watch?v=sf0R-reMTWc > > > BR, > Ilya > > -Original Message- > From: Sarper SARIDAL > To: otrs@otrs.org > Date: Tue, 20 Oct 2009 11:21:57 +0300 > Subject: [otrs] 2.4.4 to 2.4.5 patch / migrate > > > Hi All, > > > > How do we upgrade from otrs 2.4.4 to 2.4.5 ? > > > > The admin manual does not show how. > > > > When i download the new software from otrs web site it says that it's > > already installed which is an expected result. > > > > For the upgrade of a running system (for minor patches like 2.4.4 to > 2.4.5) > > > > What is the roadmap that i have to follow? > > > > Should i have to stop the services get the backup install a clean otrs > and > > restore the backup? or is there an easier way to do it? > > > > If there is only backup / restore method is there guide about that so i > can > > follow the quide and update my otrs. > > > > Thanks & Regards, > > > > Sarper Sar?dal > > > > - > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > > http://www.otrs.com/en/support/enterprise-subscription/ > > > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] 2.4.4 to 2.4.5 patch / migrate
Hi, they have a video about upgrading OTRS on Win: http://www.youtube.com/watch?v=sf0R-reMTWc BR, Ilya -Original Message- From: Sarper SARIDAL To: otrs@otrs.org Date: Tue, 20 Oct 2009 11:21:57 +0300 Subject: [otrs] 2.4.4 to 2.4.5 patch / migrate > Hi All, > > How do we upgrade from otrs 2.4.4 to 2.4.5 ? > > The admin manual does not show how. > > When i download the new software from otrs web site it says that it's > already installed which is an expected result. > > For the upgrade of a running system (for minor patches like 2.4.4 to 2.4.5) > > What is the roadmap that i have to follow? > > Should i have to stop the services get the backup install a clean otrs and > restore the backup? or is there an easier way to do it? > > If there is only backup / restore method is there guide about that so i can > follow the quide and update my otrs. > > Thanks & Regards, > > Sarper Sar?dal > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] 2.4.4 to 2.4.5 patch / migrate
Hi All, How do we upgrade from otrs 2.4.4 to 2.4.5 ? The admin manual does not show how. When i download the new software from otrs web site it says that it's already installed which is an expected result. For the upgrade of a running system (for minor patches like 2.4.4 to 2.4.5) What is the roadmap that i have to follow? Should i have to stop the services get the backup install a clean otrs and restore the backup? or is there an easier way to do it? If there is only backup / restore method is there guide about that so i can follow the quide and update my otrs. Thanks & Regards, Sarper Sarıdal - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
