RE: [otrs] Active Directory/LDAP authentication problem

2006-01-20 Thread Luca Corti 
On Thu, 2006-01-19 at 10:03 -0800, Hames, Joel wrote:
 When I say that I have made progress, I am mostly referring to a login
 screen with no response with I type in a username and password, to one
 that says, No User Data! to the error message I posted previously.

Then just create the user in otrs from the administrative panel. Only
authentication is performed via AD, but you still need the user in the
local otrs database.

-- 
Luca Corti
PGP Key ID 1F38C091
Adesso dico: Prima di tutto il resto, imparare ad ascoltare.


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RE: [otrs] Active Directory/LDAP authentication problem

2006-01-19 Thread Mike Pietersen 
Title: Active Directory/LDAP authentication problem








Joel,



Please post your config.pm.



When you say youve made some
progress, what does that mean exactly.

Have you been able to have your customer
end authenticate at all with AD?



Im trying to do the same thing, but
seem to be having problems aswell, so a sample config.pm to compare mine to would
be helpful.





Thanks,

Mike Pietersen, A+, MCP

All State Fastener
Corporation

IT (586) 498-1388











From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Hames, Joel
Sent: Tuesday, January 17, 2006
6:47 PM
To: otrs@otrs.org
Subject: [otrs] Active
Directory/LDAP authentication problem





I
have made some progress in getting this working, but I now have this error on
my customer login screen: 

IO::Socket::INET: connect: Unknown error at
D:/Programs/OTRS/otrs//Kernel/System/CustomerUser/LDAP.pm line 63.


I
am not sure if this is an inability to connect problem, or if it is an
inability to authenticate against Active Directory. I can post my
config.pm, if necessary.

Thank
you, 

Joel
Hames 
Director
of Technology 
Tamalpais
Union High School District 
[EMAIL PROTECTED]

(415)
945-3798 






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RE: [otrs] Active Directory/LDAP authentication problem

2006-01-19 Thread Mike Pietersen 
Title: Active Directory/LDAP authentication problem










Does ANYONE have a working/authenticating AD/LDAP
config.pm that they can post?

If I dont get OTRS working soon, Im
going to have to can the project and find something else (which I dont
want to do, because I happen to like OTRS).







Thanks,

Mike Pietersen, A+, MCP

All State Fastener
Corporation

IT (586) 498-1388









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RE: [otrs] Active Directory/LDAP authentication problem

2006-01-19 Thread Luca Corti 
On Thu, 2006-01-19 at 09:35 -0500, Mike Pietersen wrote:
 Does ANYONE have a working/authenticating AD/LDAP config.pm that they
 can post?

For Agents or Customers?

You can find detailed instructions in the 1.3 manual.

HTH

-- 
Luca Corti
PGP Key ID 1F38C091
BOFH excuse of the moment:
Electricians made popcorn in the power supply

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RE: [otrs] Active Directory/LDAP authentication problem

2006-01-19 Thread Mike Pietersen 
 #
CustomerID = 'mail',
CustomerUserListFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields = ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchPrefix = '',
CustomerUserSearchSuffix = '*',
CustomerUserSearchListLimit = 250,
CustomerUserPostMasterSearchFields = ['mail'],
CustomerUserNameFields = ['givenname', 'sn'],
Map = [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
#   [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
#   [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
#   [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};

Thanks,
Mike Pietersen, A+, MCP
All State Fastener Corporation
IT (586) 498-1388


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Luca Corti
Sent: Thursday, January 19, 2006 9:38 AM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] Active Directory/LDAP authentication problem

On Thu, 2006-01-19 at 09:35 -0500, Mike Pietersen wrote:
 Does ANYONE have a working/authenticating AD/LDAP config.pm that they
 can post?

For Agents or Customers?

You can find detailed instructions in the 1.3 manual.

HTH

-- 

Luca Corti
PGP Key ID 1F38C091
BOFH excuse of the moment:
Electricians made popcorn in the power supply

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RE: [otrs] Active Directory/LDAP authentication problem

2006-01-19 Thread Hames, Joel 
When I say that I have made progress, I am mostly referring to a login
screen with no response with I type in a username and password, to one
that says, No User Data! to the error message I posted previously.
Each time it seems like I recognize some little improvement that I can
make, based on other's experiences.  This latest error seems to have
something to do with connecting to LDAP, or in where it is looking in
AD.  I still, though, haven't seen another working AD/LDAP config.pm
other than the one in the documentation.  One other thing is that my
users are in separate OUs, so I am not sure if I need multiple entries
for this in the configuration, or if it will start from a BaseDN and
search downwards.

Here's my config.pm (at least, the relevant portions):


#  #
# fs root directory
#  #
$Self-{Home} = 'D:/Programs/OTRS/otrs';

#  #
# insert your own config settings here   #
# config settings taken from Kernel/Config/Defaults.pm #
#  #
# $Self-{SessionUseCookie} = 0;
# $Self-{'CheckMXRecord'} = 1;
$Self-{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$Self-{'AuthModule::LDAP::Host'} = 'tammain.tuhsd.edu';
$Self-{'AuthModule::LDAP::BaseDN'} = 'DC=tuhsd,DC=edu';
$Self-{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self-{'AuthModule::LDAP::SearchUserDN'} =
'cn=OTRS,ou=Administrative,ou=TUHSD,dc=TUHSD,dc=edu';
$Self-{'AuthModule::LDAP::SearchUserPw'} = '';

$Self-{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self-{'Customer::AuthModule::LDAP::Host'} =
'tammain.tuhsd.edu';
$Self-{'Customer::AuthModule::LDAP::BaseDN'} =
'ou=TUHSD,dc=tuhsd,dc=edu';
$Self-{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self-{'Customer::AuthModule::LDAP::SearchUserDN'} =
'cn=OTRS,ou=Administrative,ou=TUHSD,dc=TUHSD,dc=edu';
$Self-{'Customer::AuthModule::LDAP::SearchUserPw'} =
'!';

$Self-{CustomerUser} = {
Module = 'Kernel::System::CustomerUser::LDAP',
Params = {
Host = 'tammail.tuhsd.edu',
BaseDN = 'ou=TUHSD,dc=tuhsd,dc=edu',
SSCOPE = 'sub',
UserDN = 'cn=OTRS,ou=Administrative,ou=TUHSD,dc=TUHSD,dc=edu',
UserPw = '',
},
CustomerKey = 'sAMAccountName',
CustomerID = 'mail',
CustomerUserListFields = 'sAMAccountName', 'cn', 'mail',
CustomerUserSearchFields = 'sAMAccountName', 'cn', 'mail',
CustomerUserPostMasterSearchFields = 'mail',
CustomerUserNameFields = 'givenname', 'sn',
Map = [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
# [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
# [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
  }; 



#  #
#  #
#  #
#   End of your own config options!!!  #
#  #
#  #
#  #


Joel Hames
Director of Technology
Tamalpais Union High School District
[EMAIL PROTECTED]
(415) 945-3798
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[otrs] Active Directory/LDAP authentication problem

2006-01-17 Thread Hames, Joel 
Title: Active Directory/LDAP authentication problem






I have made some progress in getting this working, but I now have this error on my customer login screen:


IO::Socket::INET: connect: Unknown error at D:/Programs/OTRS/otrs//Kernel/System/CustomerUser/LDAP.pm line 63.


I am not sure if this is an inability to connect problem, or if it is an inability to authenticate against Active Directory. I can post my config.pm, if necessary.

Thank you,


Joel Hames

Director of Technology

Tamalpais Union High School District

[EMAIL PROTECTED]

(415) 945-3798



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