Hi Arnold,
I have configured my otrs to set relations between role and agent from
my AD.
All my agents are member (or not) of AD groups (1 group = 1 OTRS role).
And in config.pm I put to link role - agents to AD groups.
In this case, after create roles, queues, groups, in OTRS, I manage my
agents rights in AD.
# AuthSyncModule::LDAP::UserSyncInitialGroups
# (sync following group with rw permission after initial create of
first agent login)
$Self-{'AuthSyncModule::LDAP::UserSyncInitialGroups'} = [
'users',
];
$Self-{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = {
# ldap group
'cn=ADGroupForRole1,ou=OTRS,dc=domain,dc=local' = {
# otrs role
'OTRSRole1' = 1,
},
'cn=ADGroupForRole2,ou=OTRS,dc=domain,dc=local' = {
# otrs role
'OTRSRole2' = 1,
}
};
See this from OTRS list:
http://lists.otrs.org/pipermail/otrs/2009-November/029206.html
What do you mean by relation between customer-user and company ?
Hope this help.
Regards,
Le 23/03/2010 22:08, Arnold Ligtvoet a écrit :
Hi,
I have a question about Active Directory and OTRS. Suppose I would
want to control more via AD than 'just' logons. I would like to
explore if it is possible to control the relation between a
customer-user and a company and the relation between agents and queues
in AD.
Questions:
- Is anyone aware of such a project?
- Is there a specific snap-in for MMC users and computers that
controls OTRS specific configs?
- Better ideas?
The reason to move this config to AD is that I want system admins to
be able to control this data, without having to have access to OTRS
(or knowledge of OTRS), plus I like to have all user related data in a
singel location.
Thanks,
Arnold.
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Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)
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