Re: [otrs] Bulk action question.

2005-07-15 Thread Ken Kilgore
I just tested this in 2.0 beta4 and it works fine.  I had the same 
problem when I was using 2.0 beta2 however.


Ken Kilgore
--
When life hands you lemons just grab the salt and pass the Tequila.



Mark Wallace wrote:

I want to close an entire series of tickets as the admin using the 
bulk feature. I select the tickets by using the adjacent checkbox, 
then click bulk-action. The dialog screen comes up, I enter something 
in the text area relating to closing a bulk amount of tickets. Then 
select the closed successful state. And all that happens is the 
tickets get locked, and remain in the original state. I tried this at 
the http://demo.otrs.org site as well with my installation. Does 
anyone know how this is supposed to work?



Thanks

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[otrs] Bulk action question.

2005-07-14 Thread Mark Wallace
I want to close an entire series of tickets as the admin using the bulk 
feature. I select the tickets by using the adjacent checkbox, then 
click bulk-action. The dialog screen comes up, I enter something in the 
text area relating to closing a bulk amount of tickets. Then select the 
closed successful state. And all that happens is the tickets get 
locked, and remain in the original state. I tried this at the 
http://demo.otrs.org site as well with my installation. Does anyone 
know how this is supposed to work?



Thanks

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