RE: [otrs] Company Ticket Question Again
I am setting OTRS and I was able to set up the MultiUserIDs so that we can use the company ticket feature BUT even though users are being assigned a secondary ID they still cannot view each others tickets even though they have the same secondary IDs. One question is how does the company tickets work? What is it looking for in the tables? Is it looking into the ticket table and looking for similar secondary IDs? And if so how to I add that row correctly to the database? Please if you have any ideas let me know. I am running Redhat FC2 and I am running OTRS 1.3.2. Please let me know if anyone has any ideas why the users can't view each others tickets under company tickets. Thanks in advance! I also am wondering how to set up mod_perl...I found the documentation on it and know what to add...I just need to know where. It says to add the info to the httpd.conf in the mod_perl section but I could not find a mod_perl section in my httpd.conf. Is it supposed to be in the apache-httpd.conf in the otrs folder? Please let me know. Thanks again! Andrew Blackstone Support Technician Homebase Technologies, Inc. 56 Housatonic Street Suite 2 Lenox, MA 01240 Ph: (413) 637-1484 Email: [EMAIL PROTECTED] ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] Company Ticket Question Again
Hello All, I am setting OTRS up again on a different machine and I had a problem figuring out company tickets the first time around but finally got it up and running. However this time I was able to set up the MultiUserIDs and I have labeled mutliple users with the same secondary ID and I have also turned on customer groups but they can't see company tickets. I am running Redhat FC2 and I am running OTRS 1.3.2. Please let me know if anyone has any ideas why the users can't view each others tickets under company tickets. Thanks in advance! Andrew Blackstone Support Technician Homebase Technologies, Inc. 56 Housatonic Street Suite 2 Lenox, MA 01240 Ph: (413) 637-1484 Email: [EMAIL PROTECTED] CONFIDENTIALITY NOTICE The information contained in this email transmission is legally privileged and confidential information intended only for the use of the addressee named above. If the reader of this message is not the intended recipient you are hereby notified that any dissemination, distribution or copying of this email transmission is strictly prohibited. If you have received this email transmission in error, please notify us immediately. Thank you. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
