Re: [otrs] Customer Users to Services sizelimit error
I don't why this limit is set at the source code. James, here is what I have done to fix it. I'm using OTRS 2.3.4, so, if you are using this version, edit the file: Kernel/Modules/AdminCustomerUserService.pm And change the line 48: my $SearchLimit = 200; to something like my $SearchLimit = 2000; Hope it hepls you :-) Thanks Ronaldo 2009/4/15 Ronaldo Richieri > I'm having the same problem I guess. When I'm on Customer User to Service, > a red alert is shown ">200". > > > 2009/4/15 James Burk > >> Hello all, again. Recent assistance is appreciated. I have another >> problem. >> >> We are classifying our tickets by Services. We have 287 defined. All are >> defined and visible from the Services link on the admin interface below the >> General Catalog. My Services view and Customer Users to Services limits me >> to view only 200 of them. Anyone know where I can change this limit? When >> I look at System Log I see an error "Sizelimit exceeded". >> >> Best regards, >> >> Jim >> >> >> - >> E-Mail correspondence to and from this sender may be subject to the >> North Carolina Public Records Law, and may be disclosed to third parties. >> >> -- >> >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > > -- > Ronaldo Richieri > (15) 8818-2009 > Sent from Rio de Janeiro, Brasil -- Ronaldo Richieri (15) 8818-2009 Sent from Rio de Janeiro, Brasil - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Customer Users to Services sizelimit error
I'm having the same problem I guess. When I'm on Customer User to Service, a red alert is shown ">200". 2009/4/15 James Burk > Hello all, again. Recent assistance is appreciated. I have another > problem. > > We are classifying our tickets by Services. We have 287 defined. All are > defined and visible from the Services link on the admin interface below the > General Catalog. My Services view and Customer Users to Services limits me > to view only 200 of them. Anyone know where I can change this limit? When > I look at System Log I see an error "Sizelimit exceeded". > > Best regards, > > Jim > > > - > E-Mail correspondence to and from this sender may be subject to the > North Carolina Public Records Law, and may be disclosed to third parties. > > -- > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Ronaldo Richieri (15) 8818-2009 Sent from Rio de Janeiro, Brasil - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Customer Users to Services sizelimit error
Hello all, again. Recent assistance is appreciated. I have another problem. We are classifying our tickets by Services. We have 287 defined. All are defined and visible from the Services link on the admin interface below the General Catalog. My Services view and Customer Users to Services limits me to view only 200 of them. Anyone know where I can change this limit? When I look at System Log I see an error "Sizelimit exceeded". Best regards, Jim - E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
