Re: [otrs] Dashboard view

2013-04-12 Thread Pete 
There are no errors in apache log. Any idea what .pl file to edit?

~pete



On Thu, Apr 11, 2013 at 2:23 PM, Steven Carr sjc...@gmail.com wrote:

 You may need to edit the equivalent .pm file to expose these variables as
 it sounds like they are not exposed if the values are not being returned.
 Are there errors in your webserver error.log indicating you are trying to
 reference variables that don't exist?


 On 11 April 2013 12:10, Pete nyf...@gmail.com wrote:

 Hi,
 I'm trying to add fields TicketFreeText1 and TicketFreeTime6 to dashboard
 view.
 I have added
 td$QData{TicketFreeText1}/td and
 td$QData{TicketFreeTime6}/td
 to AgentDashboardTicketGeneric.dtl but I get only empty columns to
 dashboard.

 There are values in both Due date and free text1.

 Any one got idea what might be wrong?

 ~pete

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Re: [otrs] Dashboard view

2013-04-12 Thread Steven Carr 
On 3.2 possibly in Kernel/Output/HTML/DashboardTicketGeneric.pm, but since
you want TicketFreeText it looks like you're using an older version of OTRS
so not sure exactly where.


On 12 April 2013 08:22, Pete nyf...@gmail.com wrote:

 There are no errors in apache log. Any idea what .pl file to edit?

 ~pete



 On Thu, Apr 11, 2013 at 2:23 PM, Steven Carr sjc...@gmail.com wrote:

 You may need to edit the equivalent .pm file to expose these variables as
 it sounds like they are not exposed if the values are not being returned.
 Are there errors in your webserver error.log indicating you are trying to
 reference variables that don't exist?


 On 11 April 2013 12:10, Pete nyf...@gmail.com wrote:

 Hi,
 I'm trying to add fields TicketFreeText1 and TicketFreeTime6 to
 dashboard view.
 I have added
 td$QData{TicketFreeText1}/td and
 td$QData{TicketFreeTime6}/td
 to AgentDashboardTicketGeneric.dtl but I get only empty columns to
 dashboard.

 There are values in both Due date and free text1.

 Any one got idea what might be wrong?

 ~pete

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Re: [otrs] Dashboard view

2013-04-12 Thread Pete 
I'm using version 3.2.2 . The thing I'm trying to get to dashboard is due
date. That freetext was just if it would have worked I'd manually typed the
due date for every ticket with that dynamic field.

~pete



On Fri, Apr 12, 2013 at 2:40 PM, Steven Carr sjc...@gmail.com wrote:

 On 3.2 possibly in Kernel/Output/HTML/DashboardTicketGeneric.pm, but since
 you want TicketFreeText it looks like you're using an older version of OTRS
 so not sure exactly where.


 On 12 April 2013 08:22, Pete nyf...@gmail.com wrote:

 There are no errors in apache log. Any idea what .pl file to edit?

 ~pete



 On Thu, Apr 11, 2013 at 2:23 PM, Steven Carr sjc...@gmail.com wrote:

 You may need to edit the equivalent .pm file to expose these variables
 as it sounds like they are not exposed if the values are not being
 returned. Are there errors in your webserver error.log indicating you are
 trying to reference variables that don't exist?


 On 11 April 2013 12:10, Pete nyf...@gmail.com wrote:

 Hi,
 I'm trying to add fields TicketFreeText1 and TicketFreeTime6 to
 dashboard view.
 I have added
 td$QData{TicketFreeText1}/td and
 td$QData{TicketFreeTime6}/td
 to AgentDashboardTicketGeneric.dtl but I get only empty columns to
 dashboard.

 There are values in both Due date and free text1.

 Any one got idea what might be wrong?

 ~pete

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Re: [otrs] Dashboard view

2013-04-12 Thread Gerald Young 
if the Dynamic Field is to be referenced, it would be
DynamicField_MyFieldName


On Fri, Apr 12, 2013 at 7:54 AM, Pete nyf...@gmail.com wrote:

 I'm using version 3.2.2 . The thing I'm trying to get to dashboard is due
 date. That freetext was just if it would have worked I'd manually typed the
 due date for every ticket with that dynamic field.

 ~pete



 On Fri, Apr 12, 2013 at 2:40 PM, Steven Carr sjc...@gmail.com wrote:

 On 3.2 possibly in Kernel/Output/HTML/DashboardTicketGeneric.pm, but
 since you want TicketFreeText it looks like you're using an older version
 of OTRS so not sure exactly where.


 On 12 April 2013 08:22, Pete nyf...@gmail.com wrote:

 There are no errors in apache log. Any idea what .pl file to edit?

 ~pete



 On Thu, Apr 11, 2013 at 2:23 PM, Steven Carr sjc...@gmail.com wrote:

 You may need to edit the equivalent .pm file to expose these variables
 as it sounds like they are not exposed if the values are not being
 returned. Are there errors in your webserver error.log indicating you are
 trying to reference variables that don't exist?


 On 11 April 2013 12:10, Pete nyf...@gmail.com wrote:

 Hi,
 I'm trying to add fields TicketFreeText1 and TicketFreeTime6 to
 dashboard view.
 I have added
 td$QData{TicketFreeText1}/td and
 td$QData{TicketFreeTime6}/td
 to AgentDashboardTicketGeneric.dtl but I get only empty columns to
 dashboard.

 There are values in both Due date and free text1.

 Any one got idea what might be wrong?

 ~pete

 -
 OTRS mailing list: otrs - Webpage: http://otrs.org/
 Archive: http://lists.otrs.org/pipermail/otrs
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[otrs] Dashboard view

2013-04-11 Thread Pete 
Hi,
I'm trying to add fields TicketFreeText1 and TicketFreeTime6 to dashboard
view.
I have added
td$QData{TicketFreeText1}/td and
td$QData{TicketFreeTime6}/td
to AgentDashboardTicketGeneric.dtl but I get only empty columns to
dashboard.

There are values in both Due date and free text1.

Any one got idea what might be wrong?

~pete
-
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Re: [otrs] Dashboard view

2013-04-11 Thread Steven Carr 
You may need to edit the equivalent .pm file to expose these variables as
it sounds like they are not exposed if the values are not being returned.
Are there errors in your webserver error.log indicating you are trying to
reference variables that don't exist?


On 11 April 2013 12:10, Pete nyf...@gmail.com wrote:

 Hi,
 I'm trying to add fields TicketFreeText1 and TicketFreeTime6 to dashboard
 view.
 I have added
 td$QData{TicketFreeText1}/td and
 td$QData{TicketFreeTime6}/td
 to AgentDashboardTicketGeneric.dtl but I get only empty columns to
 dashboard.

 There are values in both Due date and free text1.

 Any one got idea what might be wrong?

 ~pete

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