Hi,
Search Agent rights in Admin-Area in archive mailing list. I ask the
same few month ago and michiel beijen said :
You should go to Admin SysConfig Framework
Admin::ModuleRegistration. Now add the groups you want to the module
registration for Admin.
Now go to Admin SysConfig Ticket Admin::ModuleRegistration, here
you find the auto response and responses registrations. Again, add the
permission groups you need to these registrations.
Regards
Claude
Message original
Sujet : [otrs] Delegating the management of Response Templates
De : Olivier Macchioni olivier.macchi...@wingo.ch
Pour : User questions and discussions about OTRS. otrs@otrs.org
Date : 13/12/2011 09:10
Hello,
I'd like to delegate the management of Response Templates - typically editing
those templates - to one of our Agents.
Is there a way to do so without granting him full Admin rights?
Thanks,
Olivier
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