Re: [otrs] Envelope-To Header
You're welcome,
And thank you for this great piece of software. Keep it up.
On Mon, Mar 22, 2010 at 4:01 PM, Martin Edenhofer wrote:
> Hi Luís,
>
> you are right. I created a bug report for this right now (also Delivered-To
> and X-Original-To should get checked).
>
> http://bugs.otrs.org/show_bug.cgi?id=5161
>
> It's implemented for upcoming OTRS 3.0 now.
>
> Many thanks for your help! :)
>
> Greetings,
> -Martin
>
> On 22.03.2010, at 15:30, Luís Gomes wrote:
>
> > Hello there, i was having an issue where the To: header was empty on some
> emails and the header that had the needed email was "Envelope-To":
> >
> > This was causing the ticket to be created on the Raw queue instead of the
> queue associated with that email address (because it didn't find anything on
> the To: header)
> >
> > I seem to have solved it by changing line 54 of file
> Kernel/System/Postmaster/DestQueue.pm from:
> >
> > for (qw(Cc To Resent-To)) {
> >
> > to:
> >
> > for (qw(Cc To Resent-To Envelope-To)) {
> >
> >
> > From some tests I've done everything seems to be working correctly but I
> was wondering if anybody that is more knowledgeable with OTRS and Perl in
> general finds any problem that this might cause?
> >
> > Also I wonder why isn't this header already considered by OTRS since from
> what I've been reading the Envelope-To header seems to be more important
> than the To: header.
> >
> > Thanks.
> -
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-
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Re: [otrs] Envelope-To Header
Hi Luís,
you are right. I created a bug report for this right now (also Delivered-To and
X-Original-To should get checked).
http://bugs.otrs.org/show_bug.cgi?id=5161
It's implemented for upcoming OTRS 3.0 now.
Many thanks for your help! :)
Greetings,
-Martin
On 22.03.2010, at 15:30, Luís Gomes wrote:
> Hello there, i was having an issue where the To: header was empty on some
> emails and the header that had the needed email was "Envelope-To":
>
> This was causing the ticket to be created on the Raw queue instead of the
> queue associated with that email address (because it didn't find anything on
> the To: header)
>
> I seem to have solved it by changing line 54 of file
> Kernel/System/Postmaster/DestQueue.pm from:
>
> for (qw(Cc To Resent-To)) {
>
> to:
>
> for (qw(Cc To Resent-To Envelope-To)) {
>
>
> From some tests I've done everything seems to be working correctly but I was
> wondering if anybody that is more knowledgeable with OTRS and Perl in general
> finds any problem that this might cause?
>
> Also I wonder why isn't this header already considered by OTRS since from
> what I've been reading the Envelope-To header seems to be more important than
> the To: header.
>
> Thanks.
-
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[otrs] Envelope-To Header
Hello there, i was having an issue where the To: header was empty on some
emails and the header that had the needed email was "Envelope-To":
This was causing the ticket to be created on the Raw queue instead of the
queue associated with that email address (because it didn't find anything on
the To: header)
I seem to have solved it by changing line 54 of file
Kernel/System/Postmaster/DestQueue.pm from:
for (qw(Cc To Resent-To)) {
to:
for (qw(Cc To Resent-To Envelope-To)) {
>From some tests I've done everything seems to be working correctly but I was
wondering if anybody that is more knowledgeable with OTRS and Perl in
general finds any problem that this might cause?
Also I wonder why isn't this header already considered by OTRS since from
what I've been reading the Envelope-To header seems to be more important
than the To: header.
Thanks.
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
