Re: [otrs] OTRS Error: Need TicketID
On 04/15/2011 04:31 PM, Phillip Lynn wrote: All, When we set the following to "no" we get the error below. Ticket::Frontend::CustomerTicketMessage###Priority: We are using ORTS version 2.4.9 Error: Need TicketID! Comment: Traceback:ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Apr 15 16:24:42 2011 Message: Need TicketID! Traceback (11480): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.4) Line: 112 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.47.2.1) Line: 384 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.42) Line: 204 Module: ModPerl::RegistryCooker::run (v1.42) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Thank You, Phillip Lynn This occurred because our Admin had changed the standard priority values. This required also updating Ticket::Frontend::CustomerTicketMessage###PriorityDefault: to match on of the defined priorities. -- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.cl...@netwolves.com http://www.netwolves.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS Error: Need TicketID
All, When we set the following to "no" we get the error below. Ticket::Frontend::CustomerTicketMessage###Priority: We are using ORTS version 2.4.9 Error: Need TicketID! Comment: Traceback:ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Apr 15 16:24:42 2011 Message: Need TicketID! Traceback (11480): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.4) Line: 112 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.47.2.1) Line: 384 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.42) Line: 204 Module: ModPerl::RegistryCooker::run (v1.42) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Thank You, Phillip Lynn -- Phillip Lynn Software Engineer II NetWolves Phone:813-579-3214 Fax:813-882-0209 Email: phillip.l...@netwolves.com www.netwolves.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Error: Need TicketID!
PROBLEM DESCRIPTION === Error: Need TicketID! ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Fri Apr 23 19:14:43 2010 Message: Need TicketID! Traceback (3032): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.1) Line: 112 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.47) Line: 371 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852 Module: C:/Program Files/OTRS/OTRS/bin/cgi-bin/customer.pl (v1.42) Line: 48 STEP-BY-STEP DESCRIPTION TO REPRODUCE THE PROBLEM = 1) Log as a customer 2) new ticket 3) send ACTUAL RESULTS == ADDITIONAL INFORMATION == OS: Microsoft Windows 2008 Server hosted on amazon EC2 - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Error: Need TicketID!
Hi Guys, Fortunately, I managed to understand what is the problem: that bug appear when the state’s items were changed from the main panel and not from the configuration file: http://doc.otrs.org/2.3/en/html/c1801.html It is not so straightforward because the system allows you to edit directly from the panel... I hope that this report will help to someone else. Regards Hi, I'm a new user of OTRS (windows version) and I write from Italy. I have a problem with sending the tickets by customers. When a client sends the alert, the system display the following error message: /"Errore: Need TicketID!"/ /ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Mar 16 12:14:06 2009 Message: Need TicketID! Traceback (2236): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.185.2.2) Line: 88 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.35) Line: 357 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.35) Line: 857 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Programmi_OTRS_OTRS_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 47 Module: (eval) (v1.41) Line: 204 Module: ModPerl::RegistryCooker::run (v1.41) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.41) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31/ Screenshot: http://s1.xzshare.com/432037357-problem_otrs.jpg I can not understand what is the problem ... I have not changed any essential parameter before the error. I hope you can help me. I'm waiting for your reply. Thank you Marco /P.S. I'm sorry for my bad English./ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Error: Need TicketID!
Hi, I'm a new user of OTRS (windows version) and I write from Italy. I have a problem with sending the tickets by customers. When a client sends the alert, the system display the following error message: /"Errore: Need TicketID!"/ /ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Mar 16 12:14:06 2009 Message: Need TicketID! Traceback (2236): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.185.2.2) Line: 88 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.35) Line: 357 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.35) Line: 857 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Programmi_OTRS_OTRS_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 47 Module: (eval) (v1.41) Line: 204 Module: ModPerl::RegistryCooker::run (v1.41) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.41) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31/ Screenshot: http://s1.xzshare.com/432037357-problem_otrs.jpg I can not understand what is the problem ... I have not changed any essential parameter before the error. I hope you can help me. I'm waiting for your reply. Thank you Marco /P.S. I'm sorry for my bad English./ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Error: Need TicketID!
I have modified page CUSTOMER inserting the logo of the society. Now when a CUSTOMER opens a TICKET has the following message Errore: Need TicketID! ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Thu Jan 25 17:37:36 2007 Message: Need TicketID! Traceback (440): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.128) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.12) Line: 285 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.16) Line: 695 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 47 Module: (eval) (v1.37) Line: 203 Module: ModPerl::RegistryCooker::run (v1.37) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.37) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 . Why? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Error: Need TicketID!
Where did you renamed "CustomerDefaultState and PostmasterDefaultState" ? I cannot find it. Thanks, Sven On Thursday 19 October 2006 16:40, Estiven Restrepo wrote: > I renamed CustomerDefaultState and PostmasterDefaultState from "new" to > "new2" and it solved the problem, but why does it work? it´s not just > creating a new file called "new2" that will be overflown shortly ? > > thanks in advance > > S-Tiven > > 2006/10/5, Estiven Restrepo <[EMAIL PROTECTED]>: > > Hello, > > > > I have the same problem.. did you do it? > > > > please help me > > > > 2006/8/22, Davide Pluda <[EMAIL PROTECTED]>: > > > Hello. > > > > > > I'm new in otrs, i use it few months back. It was works fine. Today it > > > doesn't kork, when i try to create a ticket from customer it give this > > > error: > > > > > > ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006 > > > > > > Message: Need TicketID! > > > > > > Traceback (3342): > > >Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: > > > 84 > > >Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 > > >Module: Kernel::System::Web::InterfaceCustomer::Run ( v1.6) Line: > > > 677 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47 > > > > > > I read an other mesage similar to mine, but solution proposed "Just > > > make some free space available in /opt and you will get thru the > > > problem" don't work... > > > > > > I can create ticket from User. > > > > > > Can you help me? > > > Please. > > > ___ > > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > > Archive: http://lists.otrs.org/pipermail/otrs > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > Support orr consulting for your OTRS system? > > > => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Error: Need TicketID!
I renamed CustomerDefaultState and PostmasterDefaultState from "new" to "new2" and it solved the problem, but why does it work? it´s not just creating a new file called "new2" that will be overflown shortly ? thanks in advanceS-Tiven2006/10/5, Estiven Restrepo <[EMAIL PROTECTED]>: Hello,I have the same problem.. did you do it?please help me2006/8/22, Davide Pluda < [EMAIL PROTECTED]>: Hello.I'm new in otrs, i use it few months back. It was works fine. Today itdoesn't kork, when i try to create a ticket from customer it give thiserror:ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006 Message: Need TicketID!Traceback (3342): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run ( v1.6) Line: 677 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47I read an other mesage similar to mine, but solution proposed "Justmake some free space available in /opt and you will get thru the problem" don't work...I can create ticket from User.Can you help me?Please.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system?=> http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Error: Need TicketID!
Hello,I have the same problem.. did you do it?please help me2006/8/22, Davide Pluda <[EMAIL PROTECTED]>: Hello.I'm new in otrs, i use it few months back. It was works fine. Today itdoesn't kork, when i try to create a ticket from customer it give thiserror:ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006 Message: Need TicketID!Traceback (3342): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run ( v1.6) Line: 677 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47I read an other mesage similar to mine, but solution proposed "Justmake some free space available in /opt and you will get thru the problem" don't work...I can create ticket from User.Can you help me?Please.___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system?=> http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Error: Need TicketID!
If you rename some state check CustomerDefaultState and PostmasterDefaultState. Regards Honza Davide Pluda napsal(a): Hello. I'm new in otrs, i use it few months back. It was works fine. Today it doesn't kork, when i try to create a ticket from customer it give this error: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006 Message: Need TicketID! Traceback (3342): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47 I read an other mesage similar to mine, but solution proposed "Just make some free space available in /opt and you will get thru the problem" don't work... I can create ticket from User. Can you help me? Please. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- Jan Rezab -- Mobil:+420 603 553 811 E-mail:[EMAIL PROTECTED] WWW: http://www.rezab.org ICQ: 153 407 507 MSN: [EMAIL PROTECTED] Yahoo IM: honza.rezab AIM:honzarezab -- Dobra nalada nevyresi vsechny tvoje problemy, ale nasere tolik lidi, ze stoji za to si ji pestovat. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Error: Need TicketID!
Hello. I'm new in otrs, i use it few months back. It was works fine. Today it doesn't kork, when i try to create a ticket from customer it give this error: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Aug 22 15:44:04 2006 Message: Need TicketID! Traceback (3342): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.36) Line: 47 I read an other mesage similar to mine, but solution proposed "Just make some free space available in /opt and you will get thru the problem" don't work... I can create ticket from User. Can you help me? Please. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Error: Need TicketID!
Hello Priya, I think there is a problem with you server... the disc /opt might be full... so OTRS is not able to write the file... TicketCounter.log... Just make some free space available in /opt and you will get thru the problem... Regards KartheeKPriya b <[EMAIL PROTECTED]> wrote:Hello friends I m workng with otrs few months back.It was workng absolutly fine.. But now suddenly,when Customer/agent User tries to create a ticket.It is giving error a s follows::: Error: Need TicketID! ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Feb 17 12:47:55 2006Message: Need TicketID!Traceback (3186): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.92) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 48 Module: (eval) (v1.36) Line: 202 Module: ModPerl::RegistryCooker::run (v1.36) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 It seems as ticket id generarator is creatng problem.I had set 'ID Genearator to AUTOINCREMENT'..When i saw the database,it is showng: id field tn field ---(somthing) -- --- -- 3306 1003290 3307 1003291 & suddenly next one is: 3308 101 3309 (its showing blank here) I m not getting Why It Is Not generating TICKET ID.??/ I m new to it...Plz Help Me Frnds Waiting fro ur reply. Thank you.. ___OTRS mailing list: otrs - Webpage : http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?=> http://www.otrs.de/ Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Error: Need TicketID!
Hello friends I m workng with otrs few months back.It was workng absolutly fine.. But now suddenly,when Customer/agent User tries to create a ticket.It is giving error as follows::: Error: Need TicketID! ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Feb 17 12:47:55 2006Message: Need TicketID!Traceback (3186): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.92) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 48 Module: (eval) (v1.36) Line: 202 Module: ModPerl::RegistryCooker::run (v1.36) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 It seems as ticket id generarator is creatng problem.I had set 'ID Genearator to AUTOINCREMENT'..When i saw the database,it is showng: id field tn field ---(somthing) -- --- -- 3306 1003290 3307 1003291 & suddenly next one is: 3308 101 3309 (its showing blank here) I m not getting Why It Is Not generating TICKET ID.??/ I m new to it...Plz Help Me Frnds Waiting fro ur reply. Thank you.. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
AW: [otrs] Error: Need TicketID!
Hello Tilo, when you create a new Ticket for a special agent with rights only on a special queue be sure you have an email adress assigned to this queue otherwise you get the error-message below. best regards Uwe -Ursprüngliche Nachricht- Von: Essig. Tilo [mailto:[EMAIL PROTECTED] Gesendet: Dienstag, 9. September 2003 09:50 An: [EMAIL PROTECTED] Betreff: [otrs] Error: Need TicketID! Hello List, now i have another problem, after changing some settings in the adminpanel i try to create a new ticket from customer CPanel. now this error appears: Fehler: Need TicketID! But i don´t know what the problem is! I found a message in the archive that the DB connection is not ok. But everything is working except to create a ticket. Thx a lot Tilo ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. LogicaCMG global sponsors, Gartner Symposium, Cannes, 4th -7th November 2003 http://symposium.gartner.com/story.php.id.3323.s.5.html Please note that LogicaCMG does not have control over content from,or availability of, this website ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Error: Need TicketID!
Hello List, now i have another problem, after changing some settings in the adminpanel i try to create a new ticket from customer CPanel. now this error appears: Fehler: Need TicketID! But i don´t know what the problem is! I found a message in the archive that the DB connection is not ok. But everything is working except to create a ticket. Thx a lot Tilo ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Error: Need TicketID!
Hi Guenther, On Thu, Jul 03, 2003 at 07:30:37PM +0200, Guenther Rasch wrote: > > [...] > >It looks like your database setup is corrupt. > > > >Try to setup your OTRS database new and it will work. > > > > did it and it works. It seems there´s a problem changing the > status (admin screen) - after changing it, the some error occours > again Oh... if you change the default states, also update the default states in your Kernel/Config.pm For details: http://doc.otrs.org/1.1/html/state.html And it will work again! :) > Guenther -Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Error: Need TicketID!
Hi Martin, Martin Edenhofer schrieb: Hi Guenther, On Wed, Jul 02, 2003 at 08:37:07AM +0200, Guenther Rasch wrote: I´m testing OTRS 1.1.2 on Suse Linux 8.2 Prof. In the customer interface, the following error occours while creating a new ticket (via customer-login): Fehler: Need TicketID! /tmp/otrs.log: [Error] [Kernel::System::Ticket::State::StateLookup] [74] No StateID for new found! [Error] [Kernel::System::Ticket::CreateTicketDB] [189] No StateID!!! It looks like your database setup is corrupt. Try to setup your OTRS database new and it will work. did it and it works. It seems there´s a problem changing the status (admin screen) - after changing it, the some error occours again Guenther -Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Error: Need TicketID!
Hi Guenther, On Wed, Jul 02, 2003 at 08:37:07AM +0200, Guenther Rasch wrote: > I´m testing OTRS 1.1.2 on Suse Linux 8.2 Prof. > In the customer interface, the following error > occours while creating a new ticket (via customer-login): > > Fehler: Need TicketID! > > /tmp/otrs.log: > > [Error] [Kernel::System::Ticket::State::StateLookup] [74] No StateID for > new found! > [Error] [Kernel::System::Ticket::CreateTicketDB] [189] No StateID!!! It looks like your database setup is corrupt. Try to setup your OTRS database new and it will work. > Guenther -Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Error: Need TicketID!
Hi! I´m testing OTRS 1.1.2 on Suse Linux 8.2 Prof. In the customer interface, the following error occours while creating a new ticket (via customer-login): Fehler: Need TicketID! /tmp/otrs.log: [Error] [Kernel::System::Ticket::State::StateLookup] [74] No StateID for new found! [Error] [Kernel::System::Ticket::CreateTicketDB] [189] No StateID!!! Regards Guenther ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Error: Need TicketID! - creating ticket via customer.pl
Hi David,
On Wed, Jun 04, 2003 at 10:59:18AM +0100, David West wrote:
> The last thing I was doing (I think) was changing the auto-responses.
> Now I get the following error when creating a new ticket via customer.pl
> [...]
> djw.
> /var/log/messages:
>
> Jun 2 09:20:52 twiggy OTRS-CGI-10[28896]:
> [Error][Kernel::System::Ticket::Priority::PriorityLookup][Line:49]: No
> TypeID for
> normal found!
> [...]
> Database changedket::CreateTicketDB][Line:224]: You have an error in y
> our SQL syntax near ' 1, 0, 1, current_timestamp, 1,
> current_timestamp, 1)' at line 1, SQL: 'INSERT INTO ticket (tn, creat
> e_time_unix, queue_id, ticket_lock_id, user_id, group_id,
> ticket_priority_id, ticket_state_id, ticket_answered, valid_id,
> create_time, create_by, change_time, change_by) VALUES
> ('200306021014', 1054542052, 1, 1, 1, 1, , 1, 0, 1, current_t
> imestamp, 1, current_timestamp, 1)'
> Jun 2 09:20:52 twiggy OTRS-CGI-10[28896]:
> [Error][Kernel::System::Ticket::CreateTicketDB][Line:239]: create db
> record faile d!!!
> Jun 2 09:20:52 twiggy OTRS-CGI-10[28896]:
> [Error][Kernel::System::Ticket::Article::CreateArticle][Line:47]: Need
> TicketID!
>
> fwiw,
>
> mysql> select * from otrs.ticket_priority;
> ++-+-+---+-+---+
> | id | name| create_time | create_by | change_time
> | change_by |
> ++-+-+---+-+---+
> | 1 | 1 very low | 2003-05-27 13:08:28 | 1 | 2003-05-27
> 13:08:28 | 1 | | 2 | 2 low | 2003-05-27 13:08:28 |
> 1 | 2003-05-27 13:08:28 | 1 | | 3 | 3 normal| 2003-05-27
> 13:08:28 | 1 | 2003-05-27 13:08:28 | 1 | | 4 | 4 high
>| 2003-05-27 13:08:28 | 1 | 2003-05-27 13:08:28 | 1 |
> | 5 | 5 very high | 2003-05-27 13:08:28 | 1 | 2003-05-27
> 13:08:28 | 1 |
> ++-+-+---+-+---+
> 5 rows in set (0.03 sec)
Did you update your system? Do you use the old Kernel/Config/Defaults.pm?
Martin
--
Martin Edenhofer - - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
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[otrs] Error: Need TicketID! - creating ticket via customer.pl
(sorry if this posted more than once - reconfiguring mailer...)
Greetings,
The last thing I was doing (I think) was changing the auto-responses.
Now I get the following error when creating a new ticket via customer.pl
Is there an easy fix for this? Please help.
djw.
/var/log/messages:
Jun 2 09:20:52 twiggy OTRS-CGI-10[28896]:
[Error][Kernel::System::Ticket::Priority::PriorityLookup][Line:49]: No
TypeID for
normal found!
Jun 2 09:20:52 twiggy OTRS-CGI-10[28896]:
[Error][Kernel::System::Ticmysql> use otrs Reading table information
mysql> use otrs
Reading table information for completion of table and column names You
can turn off this feature to get a quicker startup with -A
Database changedfor completion of table and column names
You can turn off this feature to get a quicker startup with -A
Database changedket::CreateTicketDB][Line:224]: You have an error in y
our SQL syntax near ' 1, 0, 1, current_timestamp, 1,
current_timestamp, 1)' at line 1, SQL: 'INSERT INTO ticket (tn, creat
e_time_unix, queue_id, ticket_lock_id, user_id, group_id,
ticket_priority_id, ticket_state_id, ticket_answered, valid_id,
create_time, create_by, change_time, change_by) VALUES
('200306021014', 1054542052, 1, 1, 1, 1, , 1, 0, 1, current_t
imestamp, 1, current_timestamp, 1)'
Jun 2 09:20:52 twiggy OTRS-CGI-10[28896]:
[Error][Kernel::System::Ticket::CreateTicketDB][Line:239]: create db
record faile d!!!
Jun 2 09:20:52 twiggy OTRS-CGI-10[28896]:
[Error][Kernel::System::Ticket::Article::CreateArticle][Line:47]: Need
TicketID!
fwiw,
mysql> select * from otrs.ticket_priority;
++-+-+---+-+---+
| id | name| create_time | create_by | change_time
| change_by |
++-+-+---+-+---+
| 1 | 1 very low | 2003-05-27 13:08:28 | 1 | 2003-05-27
13:08:28 | 1 | | 2 | 2 low | 2003-05-27 13:08:28 |
1 | 2003-05-27 13:08:28 | 1 | | 3 | 3 normal| 2003-05-27
13:08:28 | 1 | 2003-05-27 13:08:28 | 1 | | 4 | 4 high
| 2003-05-27 13:08:28 | 1 | 2003-05-27 13:08:28 | 1 |
| 5 | 5 very high | 2003-05-27 13:08:28 | 1 | 2003-05-27
13:08:28 | 1 |
++-+-+---+-+---+
5 rows in set (0.03 sec)
Thanks for giving this your attention,
[EMAIL PROTECTED]
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