Re: [otrs] FAQ module 1.5.4
Hi Mario, I had the same question to the OTRS guys some days ago. The answer was, there will be a FAQ module with the release of OTRS version 2.4.1 which is planned for mid of June. I also tried to install it and the only chance to come around this is to use a CVS version and build the module by hand (with the new framework 2.4 dependency). I did not finish this yet, but this is the way how I’m trying it the next days when I can spend my time on this again. Cheers, Patrick -- iBrams ∙ Integrated Brand Management Solution: http://www.ibrams.com/ mailto:p.sch...@ibrams.com, phone: +49 (0) 69 405 66 93 51 Geschäftsführer: Andreas Michalski - AG Frankfurt, HRA 44435, Sitz Frankfurt From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marchesi Mario Sent: Wednesday, June 24, 2009 1:04 PM To: otrs@otrs.org Subject: [otrs] FAQ module 1.5.4 Dear all, I’m using OTRS 2.4.0 Beta3, when I try to load FAQ 1.5.4 package Package Manager fails with the following error Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.3.x;) does not match your Framework (2.4.0 beta3)! Please someone can tell me if FAQ module is supported on OTRS 2.4.0 ? Thank you in advace for your help Regards Mario Internet Email Confidentiality Footer La presente comunicazione, con le informazioni in essa contenute e ogni documento o file allegato, e' rivolta unicamente alla/e persona/e cui e' indirizzata ed alle altre da questa autorizzata/e a riceverla. Se non siete i destinatari/autorizzati siete avvisati che qualsiasi azione, copia, comunicazione, divulgazione o simili basate sul contenuto di tali informazioni e' vietata e potrebbe essere contro la legge (art. 616 C.P., D.Lgs n. 196/2003 Codice in materia di protezione dei dati personali). Se avete ricevuto questa comunicazione per errore, vi preghiamo di darne immediata notizia al mittente e di distruggere il messaggio originale e ogni file allegato senza farne copia alcuna o riprodurne in alcun modo il contenuto. This e-mail and its attachments are intended for the addressee(s) only and are confidential and/or may contain legally privileged information. If you have received this message by mistake or are not one of the addressees above, you may take no action based on it, and you may not copy or show it to anyone; please reply to this e-mail and point out the error which has occurred. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] FAQ module 1.5.4
Hi Mario, Considering the error message, what would you think? ;-) Some error messages in OTRS might not be the most user-friendly, but this one is in my opinion very complete and clear. What you could do is checkout the HEAD branch from CVS and use that, but I'll have to state that you can only use that (and also beta3) for testing and/or development and NOT for production use. See this section of the Developer Manual for instructions on checking out from CVS. For the FAQ module the module name is 'FAQ' (and not 'otrs' as in the example). http://doc.otrs.org/developer/2.4/en/html/c1159.html After checking out you'd need to link the modules together using link.pl: http://doc.otrs.org/developer/2.4/en/html/x1173.html If you would go this route, please file any bugs you might encounter on the bugzilla: http://bugs.otrs.org Kind regards, Michiel On Wed, Jun 24, 2009 at 13:04, Marchesi Mario wrote: > Dear all, > > > > I’m using OTRS 2.4.0 Beta3, when I try to load FAQ 1.5.4 package Package > Manager fails with the following error > > > > Message: Sorry, can't install/upgrade package, because the framework version > required by the package (2.3.x;) does not match your Framework (2.4.0 > beta3)! > > > > Please someone can tell me if FAQ module is supported on OTRS 2.4.0 ? > > > > > > Thank you in advace for your help > > > > Regards > > Mario > > > > > > > > > > > > Internet Email Confidentiality Footer > > > > La presente comunicazione, con le informazioni in essa contenute e ogni > documento o file allegato, e' rivolta unicamente alla/e persona/e cui e' > indirizzata ed alle altre da questa autorizzata/e a riceverla. Se non siete > i destinatari/autorizzati siete avvisati che qualsiasi azione, copia, > comunicazione, divulgazione o simili basate sul contenuto di tali > informazioni e' vietata e potrebbe essere contro la legge (art. 616 C.P., > D.Lgs n. 196/2003 Codice in materia di protezione dei dati personali). Se > avete ricevuto questa comunicazione per errore, vi preghiamo di darne > immediata notizia al mittente e di distruggere il messaggio originale e ogni > file allegato senza farne copia alcuna o riprodurne in alcun modo il > contenuto. > > This e-mail and its attachments are intended for the addressee(s) only and > are confidential and/or may contain legally privileged information. If you > have received this message by mistake or are not one of the addressees > above, you may take no action based on it, and you may not copy or show it > to anyone; please reply to this e-mail and point out the error which has > occurred. > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] FAQ module 1.5.4
Dear all, I'm using OTRS 2.4.0 Beta3, when I try to load FAQ 1.5.4 package Package Manager fails with the following error Message: Sorry, can't install/upgrade package, because the framework version required by the package (2.3.x;) does not match your Framework (2.4.0 beta3)! Please someone can tell me if FAQ module is supported on OTRS 2.4.0 ? Thank you in advace for your help Regards Mario Internet Email Confidentiality Footer - La presente comunicazione, con le informazioni in essa contenute e ogni documento o file allegato, e' rivolta unicamente alla/e persona/e cui e' indirizzata ed alle altre da questa autorizzata/e a riceverla. Se non siete i destinatari/autorizzati siete avvisati che qualsiasi azione, copia, comunicazione, divulgazione o simili basate sul contenuto di tali informazioni e' vietata e potrebbe essere contro la legge (art. 616 C.P., D.Lgs n. 196/2003 Codice in materia di protezione dei dati personali). Se avete ricevuto questa comunicazione per errore, vi preghiamo di darne immediata notizia al mittente e di distruggere il messaggio originale e ogni file allegato senza farne copia alcuna o riprodurne in alcun modo il contenuto. This e-mail and its attachments are intended for the addressee(s) only and are confidential and/or may contain legally privileged information. If you have received this message by mistake or are not one of the addressees above, you may take no action based on it, and you may not copy or show it to anyone; please reply to this e-mail and point out the error which has occurred. - - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
