Re: [otrs] Feeds mails to OTRS via HTTP(S)
Richard Hinkamp wrote: - Cron running the script every 5 minutes, even if there may be no mail at all. What's the problem with that? Unneeded CPU usage. And if there's mail, there is a max 5 minute delay in getting the mails. You can change the time between checks in the cronjob. Yes, I can set the cronjob to check every minute, but that's even more CPU usage. I doubt running that cronjob is going to slow down your machine. If it is you really need to get a better machine for your OTRS installation. Checking for mail is just something that needs to be done if you don't have a mailserver on the same machine. Even if I had enough CPU power, I still have the issue with the attachments. I have no experience with using OTRS with large attachments so I can't help you with that. I don know the issue comes along on this mailinglist frequently. Usually the problem is the MySQL maximum packet size or something like that, but since you said it worked fine when piping the mail directly into the system, I guess that is not the problem you're seeing. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Feeds mails to OTRS via HTTP(S)
- Cron running the script every 5 minutes, even if there may be no mail at all. What's the problem with that? Unneeded CPU usage. And if there's mail, there is a max 5 minute delay in getting the mails. You can change the time between checks in the cronjob. Yes, I can set the cronjob to check every minute, but that's even more CPU usage. Even if I had enough CPU power, I still have the issue with the attachments. Regards, Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Feeds mails to OTRS via HTTP(S)
Richard Hinkamp wrote: Why don't you use 'the easy way' (according to the docs) which uses PostMasterPOP3.pl? See the docs: http://doc.otrs.org/2.0/en/ html/x1244.html#email-receiving-pop3 Well I do use PostMasterPOP3.pl at this moment. Two things I don't like: - Cron running the script every 5 minutes, even if there may be no mail at all. What's the problem with that? And if there's mail, there is a max 5 minute delay in getting the mails. You can change the time between checks in the cronjob. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Feeds mails to OTRS via HTTP(S)
Why don't you use 'the easy way' (according to the docs) which uses PostMasterPOP3.pl? See the docs: http://doc.otrs.org/2.0/en/html/x1244.html#email-receiving-pop3 Well I do use PostMasterPOP3.pl at this moment. Two things I don't like: - Cron running the script every 5 minutes, even if there may be no mail at all. And if there's mail, there is a max 5 minute delay in getting the mails. - Max filesize of attachments. In OTRS 2.0.4 PostMsterPOP3.pl crashes with large attachments, in CVS it just doesn't download messages with attachments larger than 6144Kb. Directly pipe the mail to PostMaster.pl doesn't have this problem. Regards, Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Feeds mails to OTRS via HTTP(S)
Richard Hinkamp wrote: In my test environment I have OTRS installed which I feed through a procmail filter which pipes the email to PostMaster.pl (used the .procmailrc.dist from OTRS package for that). In my production environment I have separate servers for email and for OTRS. So I can filter incoming mails with procmail, but I don't have access to the PostMaster.pl script because it's on another server, so I can't pipe to that directly. I don't like the idea of PostMastDaemon.pl, I don't want to run daemons for every OTRS installation. Because the server already runs a webserver for OTRS, I would like to feed the mail to OTRS via HTTP(S). Has anybody tried this before? Can it be done? Why don't you use 'the easy way' (according to the docs) which uses PostMasterPOP3.pl? See the docs: http://doc.otrs.org/2.0/en/html/ x1244.html#email-receiving-pop3 Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] Feeds mails to OTRS via HTTP(S)
Hello, In my test environment I have OTRS installed which I feed through a procmail filter which pipes the email to PostMaster.pl (used the .procmailrc.dist from OTRS package for that). In my production environment I have separate servers for email and for OTRS. So I can filter incoming mails with procmail, but I don't have access to the PostMaster.pl script because it's on another server, so I can't pipe to that directly. I don't like the idea of PostMastDaemon.pl, I don't want to run daemons for every OTRS installation. Because the server already runs a webserver for OTRS, I would like to feed the mail to OTRS via HTTP(S). Has anybody tried this before? Can it be done? Regards, Richard ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
