Re: [otrs] How to add extra info on Agent Dashboard
Hi Arthur, The link doesn't work? Rosanna From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Arthur de Pauw Sent: 11 February 2010 19:00 To: User questions and discussions about OTRS. Subject: Re: [otrs] How to add extra info on Agent Dashboard Hi, You might want to check this: http://lists.otrs.org/pipermail/otrs/2009-August/027771.html cheers arthur On Thu, Feb 11, 2010 at 6:24 PM, Marretta, Rosanna wrote: Hi, Can somebody please tell me which file I need to edit to add the name of the customer to the Agent Dashboard. I would like to see at a glance who the calls are from. Thanks, Rosanna - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- cheers, arthur - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] How to add extra info on Agent Dashboard
Hi, You might want to check this: http://lists.otrs.org/pipermail/otrs/2009-August/027771.html cheers arthur On Thu, Feb 11, 2010 at 6:24 PM, Marretta, Rosanna < rosanna.marre...@yrclogistics.com> wrote: > Hi, > > > > Can somebody please tell me which file I need to edit to add the name of > the customer to the Agent Dashboard. I would like to see at a glance who > the calls are from. > > > > Thanks, > > > > Rosanna > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- cheers, arthur - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] How to add extra info on Agent Dashboard
Hi, Can somebody please tell me which file I need to edit to add the name of the customer to the Agent Dashboard. I would like to see at a glance who the calls are from. Thanks, Rosanna - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
