Re: [otrs] How to change sorting order for QUEUE in Customer Create Ticket Interface
Hi Philip, I understand it should be somewhere in the data access config, but I'm afraid I need very specific module or pm file where I need to make the change. IvyPhilip Mark Donaghy <[EMAIL PROTECTED]> wrote: Hi Ivy,It must be in the sql bridge (lack of a better word). In java we callthat object mapping I don't know what perl calls it or what packageotrs is using to do data access. Looks like perl-DBISo this option will be some where in the data access configuration.I'm am new to otrs but I find it very useful. Hope this helps,PhilipOn 9/26/06, Ivy Giam <[EMAIL PROTECTED]>wrote:> Hi,> I'm currently making some minor customisations to the OTRS system used in> our organization. One of the current modifications I'm trying to make is in> the sorting order of QUEUE (i.e. the To: string) on the Customer's Create> New Ticket interface.> The current sorting order is ASC, I would like to change it to DESC. I've> been searching high and low and have tried changing quite a number of> parameters but none of them has worked for me. Please help, thanks.> Ivy>> Send instant messages to your online friends http://uk.messenger.yahoo.com> ___> OTRS mailing list: otrs - Webpage: http://otrs.org/> Archive: http://lists.otrs.org/pipermail/otrs> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs> Support orr consulting for your OTRS system?> => http://www.otrs.com/>>-- Philip Donaghydonaghy.blogspot.com del.icio.us/donaghy/philipSkype: philipmarkdonaghyOffice: +33 5 56 60 88 02Mobile: +33 6 20 83 22 62___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport orr consulting for your OTRS system?=> http://www.otrs.com/ Send instant messages to your online friends http://uk.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] How to change sorting order for QUEUE in Customer Create Ticket Interface
Hi Ivy, It must be in the sql bridge (lack of a better word). In java we call that object mapping I don't know what perl calls it or what package otrs is using to do data access. Looks like perl-DBI So this option will be some where in the data access configuration. I'm am new to otrs but I find it very useful. Hope this helps, Philip On 9/26/06, Ivy Giam <[EMAIL PROTECTED]> wrote: Hi, I'm currently making some minor customisations to the OTRS system used in our organization. One of the current modifications I'm trying to make is in the sorting order of QUEUE (i.e. the To: string) on the Customer's Create New Ticket interface. The current sorting order is ASC, I would like to change it to DESC. I've been searching high and low and have tried changing quite a number of parameters but none of them has worked for me. Please help, thanks. Ivy Send instant messages to your online friends http://uk.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ -- Philip Donaghy donaghy.blogspot.com del.icio.us/donaghy/philip Skype: philipmarkdonaghy Office: +33 5 56 60 88 02 Mobile: +33 6 20 83 22 62 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] How to change sorting order for QUEUE in Customer Create Ticket Interface
Hi, I'm currently making some minor customisations to the OTRS system used in our organization. One of the current modifications I'm trying to make is in the sorting order of QUEUE (i.e. the To: string) on the Customer's Create New Ticket interface. The current sorting order is ASC, I would like to change it to DESC. I've been searching high and low and have tried changing quite a number of parameters but none of them has worked for me. Please help, thanks. Ivy Send instant messages to your online friends http://uk.messenger.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
