On Tue, May 30, 2006 at 05:40:18PM -0400, Nicolas Karlinski wrote:
I am having an issue with the users permission. It seems that only rw
is active. If I unselect the rw permission, the users can not see the
queue at all
My issue is I want users to be able to do anything but change the owner
of a ticket, this role should be reserved to managers.
Can someone help me here?
Please see
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQID=68
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQID=68
I think that ACL's solve your problem.
NICOLAS KARLINSKI
Regards,
Christian
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success!
Thank for your reply. This might help me once the permission issue is
fixed:
If I select rw, all the other permissions are selected as well, and I
can see my differents queues attached to that group.
If I unselect rw, then I can select the permissions I want, but in this
case, I am not able to see the queue anymore.
Am I missing something?
Thanks
Nicolas Karlinski
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