Re: [otrs] Lock status of ticket in dashboard
On 06/29/2010 11:02 AM, Steve Clark wrote:
On 06/28/2010 02:25 PM, Steve Clark wrote:
Hello,
Is there a way to indicate a ticket is locked in the dashboard view?
Or tell if a ticket is locked?
Can someone tell me where I can find out what data items are available?
If I put
$QData{"Owner"}
in AgentDashboardTicketGeneric.dtl
it shows the owner of the ticket. I found this example in the otrs forum.
My question is did the person know to use "Owner"?
Ok, I found the answer at http://dev.otrs.org/
under Kernel::System::Ticket TicketGet()
and
Output/HTML/DashboardTicketGeneric.pm:my %Ticket =
$Self->{TicketObject}->TicketGet(
$QData{"Lock"}
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.cl...@netwolves.com
www.netwolves.com
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Re: [otrs] Lock status of ticket in dashboard
On 06/28/2010 02:25 PM, Steve Clark wrote:
Hello,
Is there a way to indicate a ticket is locked in the dashboard view?
Or tell if a ticket is locked?
Can someone tell me where I can find out what data items are available?
If I put
$QData{"Owner"}
in AgentDashboardTicketGeneric.dtl
it shows the owner of the ticket. I found this example in the otrs forum.
My question is did the person know to use "Owner"?
--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.cl...@netwolves.com
www.netwolves.com
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Lock status of ticket in dashboard
Hello, Is there a way to indicate a ticket is locked in the dashboard view? Or tell if a ticket is locked? -- Stephen Clark NetWolves Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.cl...@netwolves.com www.netwolves.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
RE: [otrs] Lock status
I am more clear now. Thanks to every who helped. From: [EMAIL PROTECTED] on behalf of Nils Breunese (Lemonbit) Sent: Mon 3/24/2008 11:36 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Lock status Aysel Pamuk wrote: > What is the meaning of lock and lock? I mean, the ticket status is > new, open, pendig or closed. When do we lock or unlock the tickets? An agent locks a ticket to indicate he/she is the agent that is currently handling the ticket. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ <>___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Lock status
Aysel Pamuk wrote: What is the meaning of lock and lock? I mean, the ticket status is new, open, pendig or closed. When do we lock or unlock the tickets? An agent locks a ticket to indicate he/she is the agent that is currently handling the ticket. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Lock status
Locking prevents multiple people from working on the same thing at the same time. -Original Message- From: Aysel Pamuk <[EMAIL PROTECTED]> Sent: Monday, March 24, 2008 1:54 AM To: otrs@otrs.org Subject: [otrs] Lock status Hello, What is the meaning of lock and lock? I mean, the ticket status is new, open, pendig or closed. When do we lock or unlock the tickets? Thanks in advance, Aysel___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] Lock status
Hello, What is the meaning of lock and lock? I mean, the ticket status is new, open, pendig or closed. When do we lock or unlock the tickets? Thanks in advance, Aysel ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
