[otrs] Migrate Data and settings from Windows to Cent OS

[Sujeeva Tissaarachchi]

Hello Friends,

I have configured and tested OTRS 3.3.* with ITSM on windows server 2008. Is 
there any documentation for migrating data and settings from windows to a new 
installation under CentOS?
 
Best Regards,
Sujeeva Tissaarachchi-
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[otrs] Migrate Test Setup to New Production

[Sujeeva Tissaarachchi]

Hi Friends,

Can anyone advise me how would I migrate my settings and data into a new 
production server

I have setup a test machine on VM (Windows 2008)
I am planning to build the production server on Linux
However, I need to migrate my setups and data into new production
 
Best Regards,
Sujeeva Tissaarachchi-
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Re: [otrs] Migrate

[David Boyes]

Some steps I collected during our last upgrade; not definitive cookbook, but it 
worked for us:


1)  If possible (and you haven't done so already), move your OTRS server to 
a virtual machine, preferably VMWare-based. Makes cloning in the future a lot 
easier.

2)  Build a new VM image, and install all the patches/OS stuff

3)  Install the new version of OTRS on the new VM image and make sure it 
has all the prereqs.

4)  Schedule an outage of the old OTRS server, shut it down and take a 
backup of the database.

5)  Import the database backup into the new OTRS machine

6)  Run the migration scripts on the new OTRS machine. Fix any errors and 
note what you did.

7)  Test and tweak the new OTRS machine to make sure any customizations you 
did still work. Note what you did.

8)  Schedule another outage of the old OTRS and take another database backup

9)  Drop the test DB, and import the new backup to the new server

10)   Run the migration scripts again, and use your notes from #6 to complete 
the  import.

11)   Apply tweaks from #7

12)   Swap IP addresses for old and new OTRS servers

13)   Declare victory and march home.

In the future, you can take a snapshot of the running OTRS server and test the 
upgrade from that snapshot.  Steps 6 and 7 are really critical because you have 
to do the steps twice. Take good notes (in fact, if you use the ITSM add on, 
use the change request doc to note them, and you'll have good docs for the 
local tweaks for next time).

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of 
Luchtman, Kurt
Sent: Wednesday, March 06, 2013 10:34 AM
To: otrs@otrs.org
Subject: [otrs] Migrate

Does anyone have any tips on how to migrate OTRS 3.1.11 to a new server running 
3.2.2-01?

Kurt


Kurt Luchtman
NC FAST Desktop Support Manager
3724 National Drive #200
Raleigh NC 27612
919-707-4198




Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties by an authorized State 
official. Unauthorized disclosure of juvenile, health, legally privileged, or 
otherwise confidential information, including confidential information relating 
to an ongoing State procurement effort, is prohibited by law. If you have 
received this e-mail in error, please notify the sender immediately and delete 
all records of this e-mail.
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Re: [otrs] Migrate

[Gerald Young]

Yes. Install 3.1.11 on the new server then upgrade in place.


On Wed, Mar 6, 2013 at 10:34 AM, Luchtman, Kurt
wrote:

>  Does anyone have any tips on how to migrate OTRS 3.1.11 to a new server
> running 3.2.2-01?
>
>
>
> Kurt
>
>
>
> 
>
> Kurt Luchtman
>
> NC FAST Desktop Support Manager
>
> 3724 National Drive #200
>
> Raleigh NC 27612
>
> 919-707-4198
>
>
>
> --
>
> Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties by an
> authorized State official. Unauthorized disclosure of juvenile, health,
> legally privileged, or otherwise confidential information, including
> confidential information relating to an ongoing State procurement effort,
> is prohibited by law. If you have received this e-mail in error, please
> notify the sender immediately and delete all records of this e-mail.
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
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[otrs] Migrate

[Luchtman, Kurt]

Does anyone have any tips on how to migrate OTRS 3.1.11 to a new server running 
3.2.2-01?

Kurt


Kurt Luchtman
NC FAST Desktop Support Manager
3724 National Drive #200
Raleigh NC 27612
919-707-4198




Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties by an authorized State 
official. Unauthorized disclosure of juvenile, health, legally privileged, or 
otherwise confidential information, including confidential information relating 
to an ongoing State procurement effort, is prohibited by law. If you have 
received this e-mail in error, please notify the sender immediately and delete 
all records of this e-mail.
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[otrs] Migrate from MySQL to PostgreSQL

[Dilson Tomé]

Hi.

I'd like to migrate my data from MySQL to PostgreSQL.
Someone already done this?


--!  *Dilson Tomé Rainov*
*Skype: dilsontome*
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Re: [otrs] Migrate OTRS from windows to linux. [SOLVED]

[Israel Garcia]

[root@otrs2 init.d]# service crond start
    Stopping crond:    [  OK  ]

    APACHE
    [root@otrs2 init.d]# service httpd start
    Stopping httpd:    [  OK  ]

    MYSQL
    [root@otrs2 init.d]# service mysqld start
    Stopping mysqld:   [  OK  ]

    POSTFIX
    [root@otrs2 init.d]# service postfix start
    Shutting down postfix: [  OK  ]

- Setup email/pop3 on the linux side to send/receive mails for tickets.

Hope it helps someone ;)

See ya!




 De: Steven Carr 
Para: User questions and discussions about OTRS.  
Enviado: Martes 21 de agosto de 2012 14:43
Asunto: Re: [otrs] Migrate OTRS from windows to linux.
 
It probably does but at the time my brain wasn't in the mood to figure
it out lol (might be worth updating the OTRS documentation on how to
correctly edit the Config.pm file though) ;)

Steve



On 21 August 2012 13:24, Martin Gruner  wrote:
> Hi Steve,
>
> I think Perl supports this out of the box. :D
> Try something like:
>
> push @{$Self->{CustomerUser}->{Map}}, [ your additional settings here ... ];
>
> Best regards, mg
>
>
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Re: [otrs] Migrate OTRS from windows to linux.

[Steven Carr]

It probably does but at the time my brain wasn't in the mood to figure
it out lol (might be worth updating the OTRS documentation on how to
correctly edit the Config.pm file though) ;)

Steve



On 21 August 2012 13:24, Martin Gruner  wrote:
> Hi Steve,
>
> I think Perl supports this out of the box. :D
> Try something like:
>
> push @{$Self->{CustomerUser}->{Map}}, [ your additional settings here ... ];
>
> Best regards, mg
>
>
-
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Re: [otrs] Migrate OTRS from windows to linux.

[Martin Gruner]

Hi Steve,

I think Perl supports this out of the box. :D
Try something like:

push @{$Self->{CustomerUser}->{Map}}, [ your additional settings here ... ];

Best regards, mg


Am 21.08.12 14:01, schrieb Steven Carr:
> Yep, like I commented it's easier to make a single line change to the
> Defaults.pm file than to copy a whole array structure into Config.pm
> and then risk losing "new" functionality when the array in Defaults.pm
> is updated. I have a diff file which I use to reapply only the changes
> I made.
>
> In particular the option that I modified was to enable the Customer
> Company functionality - adding UserCompanyID into the
> $Self->{CustomerUser} => Map[] variable. Would be nice if this
> functionality was just added into the code permanently, not sure why
> it isn't in there with an option in SysConfig to simply enable/disable
> it.
>
> Steve
>
>
>
> On 21 August 2012 12:12, Martin Gruner  wrote:
>> Hi Steven and Israel,
>>
>> don't edit Defaults.pm. Just make the changes that cannot be done with
>> AdminSysConfig in Kernel/Config.pm. This file will never be overwritten
>> by a system update.
>>
>> Regards, mg
>>
>> Am 21.08.12 12:02, schrieb Steven Carr:
>>> So in the /opt/otrs/Kernel/Config/Defaults.pm file you must have some
>>> filesystem references from the Windows system. You will need to go
>>> through the file and update them to the linux paths.
>>>
>>> For what it's worth, Kernel/Config/Defaults.pm should *never* be
>>> edited (it does say so at the top of the file, though yes even I have
>>> manually edited things in this as it's easier than trying to figure
>>> out how to put part of an array into Kernel/Config.pm - just means you
>>> have to watch out on upgrades incase your custom options get wiped
>>> out).
>>>
>>> So I would probably grab a fresh copy of the Kernel/Config/Defaults.pm
>>> from the OTRS source bundle, then do a diff and see what you have in
>>> yours that is different to the source one.
>>>
>>> Steve
>>>
>>>
>>>
>>> On 21 August 2012 10:50, Israel Garcia  wrote:
 Hi Steve,

 I have done all steps talked in this thread but when run this two scripts
 see he error:

 [root@otrs2 var]# /opt/otrs/bin/otrs.RebuildConfig.pl
 ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory
 This file is needed by central system parts of OTRS, the system will not
 work without this file.
 Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.

 [root@otrs2 var]# /opt/otrs/bin/otrs.DeleteCache.pl
 ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory
 This file is needed by central system parts of OTRS, the system will not
 work without this file.
 Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.

 I think it's reading a file from the windows server... any idea on how to
 solve this...

 Thanks tons..

>>> -
>>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>>> Archive: http://lists.otrs.org/pipermail/otrs
>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>>
>> --
>> Martin Gruner
>> Senior Developer R&D
>>
>> OTRS AG
>> Europaring 4
>> 94315 Straubing
>>
>> T: +49 (0)6172 681988 0
>> F: +49 (0)9421 56818 18
>> I:  www.otrs.com/
>>
>> Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: 
>> DE256610065
>> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
>> (Vorsitzender), Christopher Kuhn, Sabine Riedel
>>
>> Verbinden wir uns! OTRS 3.1 schafft einfachere Integration mit 
>> Drittapplikationen – Für Frühbucher zum Vorzugspreis: 
>> http://www.otrs.com/index.php?id=2361&L=1
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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-- 
Martin Gruner
Senior Developer R&D

OTRS AG
Europaring 4
94315 Straubing

T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I:  www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

Verbinden wir uns! OTRS 3.1 schafft einfachere Integration mit 
Drittapplikationen – Für Frühbucher zum Vorzugspreis: 
http://www.otrs.com/index.php?id=2361&L=1

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Re: [otrs] Migrate OTRS from windows to linux.

[Steven Carr]

Yep, like I commented it's easier to make a single line change to the
Defaults.pm file than to copy a whole array structure into Config.pm
and then risk losing "new" functionality when the array in Defaults.pm
is updated. I have a diff file which I use to reapply only the changes
I made.

In particular the option that I modified was to enable the Customer
Company functionality - adding UserCompanyID into the
$Self->{CustomerUser} => Map[] variable. Would be nice if this
functionality was just added into the code permanently, not sure why
it isn't in there with an option in SysConfig to simply enable/disable
it.

Steve



On 21 August 2012 12:12, Martin Gruner  wrote:
> Hi Steven and Israel,
>
> don't edit Defaults.pm. Just make the changes that cannot be done with
> AdminSysConfig in Kernel/Config.pm. This file will never be overwritten
> by a system update.
>
> Regards, mg
>
> Am 21.08.12 12:02, schrieb Steven Carr:
>> So in the /opt/otrs/Kernel/Config/Defaults.pm file you must have some
>> filesystem references from the Windows system. You will need to go
>> through the file and update them to the linux paths.
>>
>> For what it's worth, Kernel/Config/Defaults.pm should *never* be
>> edited (it does say so at the top of the file, though yes even I have
>> manually edited things in this as it's easier than trying to figure
>> out how to put part of an array into Kernel/Config.pm - just means you
>> have to watch out on upgrades incase your custom options get wiped
>> out).
>>
>> So I would probably grab a fresh copy of the Kernel/Config/Defaults.pm
>> from the OTRS source bundle, then do a diff and see what you have in
>> yours that is different to the source one.
>>
>> Steve
>>
>>
>>
>> On 21 August 2012 10:50, Israel Garcia  wrote:
>>> Hi Steve,
>>>
>>> I have done all steps talked in this thread but when run this two scripts
>>> see he error:
>>>
>>> [root@otrs2 var]# /opt/otrs/bin/otrs.RebuildConfig.pl
>>> ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory
>>> This file is needed by central system parts of OTRS, the system will not
>>> work without this file.
>>> Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.
>>>
>>> [root@otrs2 var]# /opt/otrs/bin/otrs.DeleteCache.pl
>>> ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory
>>> This file is needed by central system parts of OTRS, the system will not
>>> work without this file.
>>> Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.
>>>
>>> I think it's reading a file from the windows server... any idea on how to
>>> solve this...
>>>
>>> Thanks tons..
>>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>
> --
> Martin Gruner
> Senior Developer R&D
>
> OTRS AG
> Europaring 4
> 94315 Straubing
>
> T: +49 (0)6172 681988 0
> F: +49 (0)9421 56818 18
> I:  www.otrs.com/
>
> Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: 
> DE256610065
> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
> (Vorsitzender), Christopher Kuhn, Sabine Riedel
>
> Verbinden wir uns! OTRS 3.1 schafft einfachere Integration mit 
> Drittapplikationen – Für Frühbucher zum Vorzugspreis: 
> http://www.otrs.com/index.php?id=2361&L=1
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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Re: [otrs] Migrate OTRS from windows to linux.

[Martin Gruner]

Hi Steven and Israel,

don't edit Defaults.pm. Just make the changes that cannot be done with
AdminSysConfig in Kernel/Config.pm. This file will never be overwritten
by a system update.

Regards, mg

Am 21.08.12 12:02, schrieb Steven Carr:
> So in the /opt/otrs/Kernel/Config/Defaults.pm file you must have some
> filesystem references from the Windows system. You will need to go
> through the file and update them to the linux paths.
>
> For what it's worth, Kernel/Config/Defaults.pm should *never* be
> edited (it does say so at the top of the file, though yes even I have
> manually edited things in this as it's easier than trying to figure
> out how to put part of an array into Kernel/Config.pm - just means you
> have to watch out on upgrades incase your custom options get wiped
> out).
>
> So I would probably grab a fresh copy of the Kernel/Config/Defaults.pm
> from the OTRS source bundle, then do a diff and see what you have in
> yours that is different to the source one.
>
> Steve
>
>
>
> On 21 August 2012 10:50, Israel Garcia  wrote:
>> Hi Steve,
>>
>> I have done all steps talked in this thread but when run this two scripts
>> see he error:
>>
>> [root@otrs2 var]# /opt/otrs/bin/otrs.RebuildConfig.pl
>> ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory
>> This file is needed by central system parts of OTRS, the system will not
>> work without this file.
>> Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.
>>
>> [root@otrs2 var]# /opt/otrs/bin/otrs.DeleteCache.pl
>> ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory
>> This file is needed by central system parts of OTRS, the system will not
>> work without this file.
>> Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.
>>
>> I think it's reading a file from the windows server... any idea on how to
>> solve this...
>>
>> Thanks tons..
>>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>

-- 
Martin Gruner
Senior Developer R&D

OTRS AG
Europaring 4
94315 Straubing

T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I:  www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

Verbinden wir uns! OTRS 3.1 schafft einfachere Integration mit 
Drittapplikationen – Für Frühbucher zum Vorzugspreis: 
http://www.otrs.com/index.php?id=2361&L=1

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Re: [otrs] Migrate OTRS from windows to linux.

[Israel Garcia]

Thanks Steve, it's working now... I'm going to make some tests and if it's OK, 
and I'll send the list the steps I used for this migration, maybe it's useful 
for other people in the future..;)




 De: Steven Carr 
Para: Israel Garcia  
Enviado: Martes 21 de agosto de 2012 12:01
Asunto: Re: [otrs] Migrate OTRS from windows to linux.
 
So in the /opt/otrs/Kernel/Config/Defaults.pm file you must have some
filesystem references from the Windows system. You will need to go
through the file and update them to the linux paths.

For what it's worth, Kernel/Config/Defaults.pm should *never* be
edited (it does say so at the top of the file, though yes even I have
manually edited things in this as it's easier than trying to figure
out how to put part of an array into Kernel/Config.pm - just means you
have to watch out on upgrades incase your custom options get wiped
out).

So I would probably grab a fresh copy of the Kernel/Config/Defaults.pm
from the OTRS source bundle, then do a diff and see what you have in
yours that is different to the source one.

Steve



On 21 August 2012 10:50, Israel Garcia  wrote:
> Hi Steve,
>
> I have done all steps talked in this thread but when run this two scripts
> see he error:
>
> [root@otrs2 var]# /opt/otrs/bin/otrs.RebuildConfig.pl
> ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory
> This file is needed by central system parts of OTRS, the system will not
> work without this file.
> Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.
>
> [root@otrs2 var]# /opt/otrs/bin/otrs.DeleteCache.pl
> ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory
> This file is needed by central system parts of OTRS, the system will not
> work without this file.
> Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.
>
> I think it's reading a file from the windows server... any idea on how to
> solve this...
>
> Thanks tons..
>-
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Archive: http://lists.otrs.org/pipermail/otrs
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[otrs] Migrate OTRS from windows to linux.

[Steven Carr]

So in the /opt/otrs/Kernel/Config/Defaults.pm file you must have some
filesystem references from the Windows system. You will need to go
through the file and update them to the linux paths.

For what it's worth, Kernel/Config/Defaults.pm should *never* be
edited (it does say so at the top of the file, though yes even I have
manually edited things in this as it's easier than trying to figure
out how to put part of an array into Kernel/Config.pm - just means you
have to watch out on upgrades incase your custom options get wiped
out).

So I would probably grab a fresh copy of the Kernel/Config/Defaults.pm
from the OTRS source bundle, then do a diff and see what you have in
yours that is different to the source one.

Steve



On 21 August 2012 10:50, Israel Garcia  wrote:
> Hi Steve,
>
> I have done all steps talked in this thread but when run this two scripts
> see he error:
>
> [root@otrs2 var]# /opt/otrs/bin/otrs.RebuildConfig.pl
> ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory
> This file is needed by central system parts of OTRS, the system will not
> work without this file.
> Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.
>
> [root@otrs2 var]# /opt/otrs/bin/otrs.DeleteCache.pl
> ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory
> This file is needed by central system parts of OTRS, the system will not
> work without this file.
> Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.
>
> I think it's reading a file from the windows server... any idea on how to
> solve this...
>
> Thanks tons..
>
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Re: [otrs] Migrate OTRS from windows to linux.

[Israel Garcia]

Hi Steve,

I have done all steps talked in this thread but when run this two scripts see 
he error:

[root@otrs2 var]# /opt/otrs/bin/otrs.RebuildConfig.pl
ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory This 
file is needed by central system parts of OTRS, the system will not work 
without this file.
Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.


[root@otrs2 var]# /opt/otrs/bin/otrs.DeleteCache.pl
ERROR: Can't read C:/ARCHIV~1/OTRS/OTRS/RELEASE: No such file or directory This 
file is needed by central system parts of OTRS, the system will not work 
without this file.
Died at /opt/otrs/Kernel/Config/Defaults.pm line 2183.


I think it's reading a file from the windows server... any idea on how to solve 
this... 


Thanks tons..





 De: Steven Carr 
Para: Israel Garcia ; User questions and discussions about 
OTRS.  
Enviado: Martes 21 de agosto de 2012 11:40
Asunto: Re: [otrs] Migrate OTRS from windows to linux.
 
Yes, run those on the Linux side of things before you try to connect
to OTRS and it will ensure the config is OK and any old sessions are
removed from the database.

Steve


On 21 August 2012 09:57, Israel Garcia  wrote:
>
> Hi  Martin,
>
> Have just started the migration ;)
>
> What do you mean by "If you run otrs.RebuildConfig.pl and
> otrs.DeleteCache.pl, things should be fine"?.
>
>  Do I have to run this two scripts on the linux side after finished all
> steps we have talked about?
>
> Thanks in advance...
> Israel.
>
>
>
>
>
> Best regards, mg
>
> --
> Martin Gruner
> Senior Developer R&D
>
> OTRS AG
> Europaring 4
> 94315 Straubing
>
> T: +49 (0)6172 681988 0
> F: +49 (0)9421 56818 18
> I:  www.otrs.com/
>
> Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.:
> DE256610065
> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann
> (Vorsitzender), Christopher Kuhn, Sabine Riedel
>
> Verbinden wir uns! OTRS 3.1 schafft einfachere Integration mit
> Drittapplikationen – Für Frühbucher zum Vorzugspreis:
> http://www.otrs.com/index.php?id=2361&L=1
>
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
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Re: [otrs] Migrate OTRS from windows to linux.

[Israel Garcia]

Perfect!!

Thanks much.




 De: Steven Carr 
Para: Israel Garcia ; User questions and discussions about 
OTRS.  
Enviado: Martes 21 de agosto de 2012 11:40
Asunto: Re: [otrs] Migrate OTRS from windows to linux.
 
Yes, run those on the Linux side of things before you try to connect
to OTRS and it will ensure the config is OK and any old sessions are
removed from the database.

Steve


On 21 August 2012 09:57, Israel Garcia  wrote:
>
> Hi  Martin,
>
> Have just started the migration ;)
>
> What do you mean by "If you run otrs.RebuildConfig.pl and
> otrs.DeleteCache.pl, things should be fine"?.
>
>  Do I have to run this two scripts on the linux side after finished all
> steps we have talked about?
>
> Thanks in advance...
> Israel.
>
>
>
>
>
> Best regards, mg
>
> --
> Martin Gruner
> Senior Developer R&D
>
> OTRS AG
> Europaring 4
> 94315 Straubing
>
> T: +49 (0)6172 681988 0
> F: +49 (0)9421 56818 18
> I:  www.otrs.com/
>
> Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.:
> DE256610065
> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann
> (Vorsitzender), Christopher Kuhn, Sabine Riedel
>
> Verbinden wir uns! OTRS 3.1 schafft einfachere Integration mit
> Drittapplikationen – Für Frühbucher zum Vorzugspreis:
> http://www.otrs.com/index.php?id=2361&L=1
>
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs-
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Re: [otrs] Migrate OTRS from windows to linux.

[Steven Carr]

Yes, run those on the Linux side of things before you try to connect
to OTRS and it will ensure the config is OK and any old sessions are
removed from the database.

Steve


On 21 August 2012 09:57, Israel Garcia  wrote:
>
> Hi  Martin,
>
> Have just started the migration ;)
>
> What do you mean by "If you run otrs.RebuildConfig.pl and
> otrs.DeleteCache.pl, things should be fine"?.
>
>  Do I have to run this two scripts on the linux side after finished all
> steps we have talked about?
>
> Thanks in advance...
> Israel.
>
>
>
>
>
> Best regards, mg
>
> --
> Martin Gruner
> Senior Developer R&D
>
> OTRS AG
> Europaring 4
> 94315 Straubing
>
> T: +49 (0)6172 681988 0
> F: +49 (0)9421 56818 18
> I:  www.otrs.com/
>
> Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.:
> DE256610065
> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann
> (Vorsitzender), Christopher Kuhn, Sabine Riedel
>
> Verbinden wir uns! OTRS 3.1 schafft einfachere Integration mit
> Drittapplikationen – Für Frühbucher zum Vorzugspreis:
> http://www.otrs.com/index.php?id=2361&L=1
>
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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Re: [otrs] Migrate OTRS from windows to linux.

[Israel Garcia]

Hi  Martin,

Have just started the migration ;)

What do you mean by "If you run otrs.RebuildConfig.pl and otrs.DeleteCache.pl, 
things
should be fine"?.

 Do I have to run this two scripts on the linux side after finished all steps 
we have talked about?


Thanks in advance...
Israel.




Best regards, mg

-- 
Martin Gruner
Senior Developer R&D OTRS AG
Europaring 4
94315 Straubing T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 
10751, USt-Nr.: DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel Verbinden wir uns! OTRS 3.1 
schafft einfachere Integration mit Drittapplikationen – Für Frühbucher zum 
Vorzugspreis: http://www.otrs.com/index.php?id=2361&L=1-
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Re: [otrs] Migrate OTRS from windows to linux.

[Israel Garcia]

Hi Martin, really appreciate your time to respond my email. I'll migrate soon 
and I'll let the list know if it was successful or not. Will also try to send a 
step by step tutorial. 


Thanks much!




 De: Martin Gruner 
Para: Israel Garcia ; User questions and discussions about 
OTRS.  
Enviado: Martes 21 de agosto de 2012 9:18
Asunto: Re: [otrs] Migrate OTRS from windows to linux.
 

Hi Israel,

your proposal sounds good.


Am 20.08.12 16:06, schrieb Israel Garcia:

I have made a dump of the database on the windows side to a sql file. But, not 
sure if I have to: 
>
>
>- Drop database on the linux side and import the sql file from the windows 
>server.
Yes.

- Overwrite this files in the linux server.
>
>   * Kernel/Config.pm
>   * Kernel/Config/GenericAgent.pm
>   * Kernel/Config/Files/ZZZAuto.pm
>   * var/*
Yes.

- Export Setting on ADMIN/SysConfig TAB on the windows and imported on the 
ADMIN/SysConfig TAB on the linux side.
That should not be needed because you already did that in the step above.

If you run otrs.RebuildConfig.pl and otrs.DeleteCache.pl, things
should be fine. Let us know how you get along!

Best regards, mg

-- 
Martin Gruner
Senior Developer R&D OTRS AG
Europaring 4
94315 Straubing T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 
10751, USt-Nr.: DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel Verbinden wir uns! OTRS 3.1 
schafft einfachere Integration mit Drittapplikationen – Für Frühbucher zum 
Vorzugspreis: http://www.otrs.com/index.php?id=2361&L=1-
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Re: [otrs] Migrate OTRS from windows to linux.

[Martin Gruner]

Hi Israel,

your proposal sounds good.

Am 20.08.12 16:06, schrieb Israel Garcia:
> I have made a dump of the database on the windows side to a sql file.
> But, not sure if I have to:
>
> - Drop database on the linux side and import the sql file from the
> windows server.
Yes.
> - Overwrite this files in the linux server.
>
>  *
> |Kernel/Config.pm|
>  *
> |Kernel/Config/GenericAgent.pm|
>  *
> |Kernel/Config/Files/ZZZAuto.pm|
>  *
> |var/*|
>
Yes.
> - Export Setting on ADMIN/SysConfig TAB on the windows and imported on
> the ADMIN/SysConfig TAB on the linux side.
That should not be needed because you already did that in the step above.

If you run otrs.RebuildConfig.pl and otrs.DeleteCache.pl, things should
be fine. Let us know how you get along!

Best regards, mg

-- 
Martin Gruner
Senior Developer R&D

OTRS AG
Europaring 4
94315 Straubing

T: +49 (0)6172 681988 0
F: +49 (0)9421 56818 18
I:  www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

Verbinden wir uns! OTRS 3.1 schafft einfachere Integration mit 
Drittapplikationen -- Für Frühbucher zum Vorzugspreis: 
http://www.otrs.com/index.php?id=2361&L=1

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[otrs] Migrate OTRS from windows to linux.

[Israel Garcia]

Hello

First, I have searched a lot on how to make this but no success. 


We want to migrate our lovely OTRS 3.0 from a windows server to a new CentOS 6 
linux server. I have installed the same version of OTRS (3.0) on the linux side 
as well as the same version of iTSM. Both servers has the same version of 
OTRS's software. 


I have made a dump of the database on the windows side to a sql file. But, not 
sure if I have to:

- Drop database on the linux side and import the sql file from the windows 
server.
- Overwrite this files in the linux server.

* Kernel/Config.pm
* Kernel/Config/GenericAgent.pm
* Kernel/Config/Files/ZZZAuto.pm
* var/*
- Export Setting on ADMIN/SysConfig TAB on the windows and imported on the 
ADMIN/SysConfig TAB on the linux side.

Is it enough to make the migration?

Thanks much!

Regards
Israel.-
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Re: [otrs] Migrate database

[Will Bradshaw]

Can anyone help me with this issue?


Will Bradshaw
Network Administrator
Jungle Jim's Intl. Market

Phone: 513.674.6030
Mobile: 513.218-1322
Fax: 513.674.6001

http://www.junglejims.com


On Mon, Oct 18, 2010 at 12:47 PM, Will Bradshaw wrote:

> We are upgrading from OTRS 2.0.4 (Debian 4.0) to OTRS 2.4.7 (Ubuntu 10.04
> Server). These are two completely different machines, but I need to migrate
> my data from the old system to the new. What steps should I take to use the
> backup.pl and restore.pl respectively. I understand that I will also need
> to run a DBUpdate-to-2.4.pl.
>
> Just to recap, here is my setup:
>
> BOX1
> OTRS 2.0.4 using mysql
>
> BOX2
> OTRS 2.4.7 using mysql
>
> What do I need to do moving forward to get all of my existing data from
> BOX1 to BOX2 and convert the database to 2.4?
>
> Will Bradshaw
> Network Administrator
> Jungle Jim's Intl. Market
> Phone: 513.674.6030
> Mobile: 513.218-1322
> Fax: 513.674.6001
>
> http://www.junglejims.com
>
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[otrs] Migrate database

[Will Bradshaw]

We are upgrading from OTRS 2.0.4 (Debian 4.0) to OTRS 2.4.7 (Ubuntu 10.04
Server). These are two completely different machines, but I need to migrate
my data from the old system to the new. What steps should I take to use the
backup.pl and restore.pl respectively. I understand that I will also need to
run a DBUpdate-to-2.4.pl.

Just to recap, here is my setup:

BOX1
OTRS 2.0.4 using mysql

BOX2
OTRS 2.4.7 using mysql

What do I need to do moving forward to get all of my existing data from BOX1
to BOX2 and convert the database to 2.4?

Will Bradshaw
Network Administrator
Jungle Jim's Intl. Market
Phone: 513.674.6030
Mobile: 513.218-1322
Fax: 513.674.6001

http://www.junglejims.com
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[otrs] Migrate old account to new account for customer

[Hien HUYNH HUU]

Hi all,
   How can I migrate an old account to new account for customer ?
  Ex:  I have an old customer : a...@yahoo.com  and  
when I use LDAP authentication for customer, I sync Ldap2DB so that he has 
another account  "xyz" . So I want to import/migrate his old tickets to new 
account. Please guide me how to do this.
  Furthermore ; It's so strange when I can't find his new account database on 
Mysql server , I only find his old account stored at it. Where new database 
stored at when using "scripts/tools/sync-ldap2db.pl" ? Although I see It uses 
customer_user table, but actually I can't see new database on it.
 Please help me to solve these problem.
 Best regards,
 Hien Huynh
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[otrs] migrate OTRS installation to new linux install

[Coert Waagmeester]

Hello all,

Thanks for such an awesome product! OTRS is amazing!


We have a new server, and I would like to 'move' our current OTRS
installation to this new server.

It will be from Centos 5.3 32-bit to Centos 5.3 64-bit.


I figured it would come down to the following:

1. Install clean OTRS on new server with MySQL database.
2. Stop current OTRS server and make a MySQL DB backup.
3. Restore DB Backup on new server.
4. Copy entire /opt/otrs to new server.
5. Verify httpd(apache) configs
6. Start everything on new server


Is this a good way to do the migration? Or is there a better way?


Kind regards,
Coert Waagmeester

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Re: [otrs] migrate otrs 2.0.1+ mysql to otrs 2.2.5 + oracle

[Shawn Beasley]

Hi Luick,


Greetings...

Suddenly... out of the blue... I become the nominated "special one" to 
migrate my company's otrs.


I have otrs 2.0.1 up and running... and I intent to migrate to otrs 
2.2.5 with oracle 11g DB (since it's a policy agreement for company's DB).

Since I'm new to otrs... I'm asking for some guidelines about it...

Should I firstly migrate otrs 2.0.1 to 2.2.5 (following this 
http://lists.otrs.org/pipermail/otrs/2008-February/022074.html )... 
and then migrate mysql to oracle?
Does anyone ever tried (successfully) to migrate mysql to oracle? 
Should I just do a mysql dump use some application to import the 
dump to oracle... and then run the otrs script 
(DBUpdate-to-2.2.oracle.sql) for oracle?



I would upgrade, then dump, then migrate.

Here are some helpful tipps for things to backup before migrating: 
(don't mind that they are other platforms)

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&Subaction=Search&Submit=yes&QuickSearch=1&CategoryIDs=0&What=upgrade

Just look at the steps generically. :)

But, having said that, the jump your company wants to make brings so 
many features with it, I must tell you: It would be advisable to get 
consulting help from us. It would save you time, and your ROI for this 
investment would be much better because you would not have to spend a 
long time fiddeling with things to understand them and getting things to 
work. Please request an offer from [EMAIL PROTECTED] Otherwise, there are 
many people here that are more than happy to help you.


I wish you luck either way you decide.

((enjoy))

--
Shawn Beasley
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
   Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
 http://www.otrs.com/ :: Communication with success!


Geschäftssitz: Bad Homburg
Amtsgericht Bad Homburg, HRB 10751
Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild
Vorstandsvorsitzender: André Mindermann




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[otrs] migrate otrs 2.0.1+ mysql to otrs 2.2.5 + oracle

[cc fpen]

Greetings...

Suddenly... out of the blue... I become the nominated "special one" to
migrate my company's otrs.

I have otrs 2.0.1 up and running... and I intent to migrate to otrs
2.2.5with oracle 11g DB (since it's a policy agreement for company's
DB).
Since I'm new to otrs... I'm asking for some guidelines about it...

Should I firstly migrate otrs 2.0.1 to 2.2.5 (following this
http://lists.otrs.org/pipermail/otrs/2008-February/022074.html )... and then
migrate mysql to oracle?
Does anyone ever tried (successfully) to migrate mysql to oracle? Should I
just do a mysql dump use some application to import the dump to
oracle... and then run the otrs script (DBUpdate-to-2.2.oracle.sql) for
oracle?
Pardon my otrs ignorance...
Thanks in advance

Luick
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[otrs] Migrate OTRS from PostgreSQL to MySQL

[Oliver Hitz]

Hi all

Has anybody ever migrated an OTRS installation from PostgreSQL to MySQL?
Any hints?

Thanks in advance

Oliver


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[otrs] Migrate OTRS to another server (Win server 2k3 R2)

[Jurgen De Vlieger]

Hi everybody,

I've been test running the installation on a test server here at work
(Windows server 2003 R2). We'd like to use it in production but it should be
moved to another (virtual) server. Can anyone tell me how I'd best do the
move? I eventually can create a new virtual server with the same name of the
test server if that would help.

Thanks in advance
Jurgen
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[otrs] Migrate from reqng to OTRS

[Robert Lister]

Hi folks,

I am possibly looking to migrate from our aged reqng based system (based on
old req, but hacked over the years) over to OTRS. reqng has served us well
for many years as a simple trouble ticket system, but we want to start doing
clever things, and I'm not sure continuing to work on a hacked version of
reqng is the way forward, given that the last time anybody did any work on
it was in about 2000. (It might well be, I'm just not yet entirely sold on
the idea as it would involve many hours of perl hackery.)

I would like to migrate all the old tickets from the reqng files in to OTRS, 
because the current system is a very useful source of historic information 
that I would not want to lose just because of a new ticket system.

Has anybody attempted to do similar migration before into OTRS.

I have another question relating to stats. Managers want pretty graphs. :-)

What I would like to be able to graph is response times to tickets in and
out of hours, for example number of tickets responded to within 30 minutes,
1 hour, 4 hours, 8 hours etc, and number of customer tickets vs non-customer
tickets. (The current system has an in-house modification to work this out
from the e-mail address.)

If anybody has some insight into this, it would be most welcome :)

Regards,


Rob

-- 
Robert Lister   -   London Internet Exchange-  http://www.linx.net/
[EMAIL PROTECTED]   -   tel: +44 (0)20 7645 3510-  RL786-RIPE
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