Re: [otrs] New setup questions - smtps, faq, mod_perl
Just to add to my previous post,
What should be edited in:
/opt/otrs/scripts/apache2-perl-startup.pl
Just uncomment and modify:
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');?
D
On 2010-01-06, at 8:42 AM, dnk wrote:
Hey there,
1) I had a look at all of that documentation (README.webserver), and it was
already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did the
configuration and added a perl.conf and otrs.conf to my config.d directory.
Just for giggles, I added the load module directive to my httpd.conf (As I
knew Apache would load it only once - but give me feedback if the other
instance loaded) - so i can confirm my mod_perl was being loaded. So I am
still not sure why it is not being used by OTRS.
2) I can add and delete my FAQ just fine, but somewhere in the template,
there are the words default comment. It appears above the FAQ categories.
For example:
-
FAQ
default comment This is what I want to get rid
of.
Name / CommentSubCategories Article
Hardware
Hardware related FAQ for devices such as computers, cell phones, etc 10
-
It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
instance.
3) In the checkModule, I have all modules in there as OK. The one in
particular that you mentioned too.
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
As for your request to have a look at the link:
http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound. IE
when as password request, etc.
From this link (for config):
http://yourserver/otrs/index.pl?Action=AdminSysConfigSubaction=EditSysConfigSubGroup=Core::SendmailSysConfigGroup=Framework
But in the adminlog, there were the following errors (nothing else related)
from when I requested as password:
Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to
smtp.xxx.com: !
Any additional ideas?
D
On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:
Hi there,
• About enabling mod_perl, please read /opt/otrs/README.webserver
• If you're logged in as admin, you'll be able to delete any FAQ
article opening it and clicking the Delete button
(http://yourserver/otrs/index.pl?Action=AgentFAQSubaction=DeleteCategoryID=XXItemID=YY)
• To make sure you have all modules installed, run
/opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is
needed for SMTPS, besides that, share with us the corresponding log entries
at http://yourserver/otrs/index.pl?Action=AdminLog after you click under
Run Now! at http://yourserver/otrs/index.pl?Action=AdminMailAccount
Greeetings,
Leonardo Certuche
On Tue, Jan 5, 2010 at 5:49 PM, dnk d.k.emailli...@gmail.com wrote:
Hi there,
I have just setup OTRS on CentOS 5.4, and all is going well thus far.
I just have a few questions that my google searches have not yielded results
for...
1) When using the support module to check if my system is optimized, I get:
Check for CGI Accelerator.
You should use FastCGI or mod_perl to increase your performance.
- What do i need to do to enable that? It seems to be set up in my apache
conf (mod_perl).
2) I also installed the FAQ module. Where on earth can I remove the default
comment?
3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS
connection on port 587. I am pretty sure i set it up right. But when i use a
function that requires mail (IE recover password), I get:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5
14:26:12 2010
Message: Can't connect to smtp..com: !
Traceback (19419):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
- Now i can ping that hostname without issue from the server. I have all the
required perl modules installed as well.
I have (for settings):
SendmailModule: SMTPS
SendmailModule::CMD: (left as default)
SendmailModule::Host: myhostname
SendmailModule::AuthUser: full email address (as my server requires)
SendmailModule::AuthPassword: ***
Thanks in advance.
D
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing
Re: [otrs] New setup questions - smtps, faq, mod_perl
uncomment also
use DBD...
use Kernel::System::DB
On Wed, Jan 6, 2010 at 6:05 PM, dnk d.k.emailli...@gmail.com wrote:
Just to add to my previous post,
What should be edited in:
/opt/otrs/scripts/apache2-perl-startup.pl
Just uncomment and modify:
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');?
D
On 2010-01-06, at 8:42 AM, dnk wrote:
Hey there,
1) I had a look at all of that documentation (README.webserver), and it
was already setup. I had used the RPM for OTRS (I am on CentOS 5), and it
did the configuration and added a perl.conf and otrs.conf to my config.d
directory. Just for giggles, I added the load module directive to my
httpd.conf (As I knew Apache would load it only once - but give me feedback
if the other instance loaded) - so i can confirm my mod_perl was being
loaded. So I am still not sure why it is not being used by OTRS.
2) I can add and delete my FAQ just fine, but somewhere in the template,
there are the words default comment. It appears above the FAQ categories.
For example:
-
FAQ
default comment This is what I want to get
rid of.
Name / CommentSubCategories Article
Hardware
Hardware related FAQ for devices such as computers, cell phones, etc 1
0
-
It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
instance.
3) In the checkModule, I have all modules in there as OK. The one in
particular that you mentioned too.
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
As for your request to have a look at the link:
http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound.
IE when as password request, etc.
From this link (for config):
http://yourserver/otrs/index.pl?Action=AdminSysConfigSubaction=EditSysConfigSubGroup=Core::SendmailSysConfigGroup=Framework
But in the adminlog, there were the following errors (nothing else
related) from when I requested as password:
Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to
smtp.xxx.com: !
Any additional ideas?
D
On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:
Hi there,
• About enabling mod_perl, please read /opt/otrs/README.webserver
• If you're logged in as admin, you'll be able to delete any FAQ
article opening it and clicking the Delete button (
http://yourserver/otrs/index.pl?Action=AgentFAQSubaction=DeleteCategoryID=XXItemID=YY
)
• To make sure you have all modules installed, run
/opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is
needed for SMTPS, besides that, share with us the corresponding log entries
at http://yourserver/otrs/index.pl?Action=AdminLog after you click under
Run Now! at http://yourserver/otrs/index.pl?Action=AdminMailAccount
Greeetings,
Leonardo Certuche
On Tue, Jan 5, 2010 at 5:49 PM, dnk d.k.emailli...@gmail.com wrote:
Hi there,
I have just setup OTRS on CentOS 5.4, and all is going well thus far.
I just have a few questions that my google searches have not yielded
results for...
1) When using the support module to check if my system is optimized, I
get:
Check for CGI Accelerator.
You should use FastCGI or mod_perl to increase your performance.
- What do i need to do to enable that? It seems to be set up in my
apache conf (mod_perl).
2) I also installed the FAQ module. Where on earth can I remove the
default comment?
3) I am using smtps (Core::Sendmail) for my mail server as it requires a
TLS connection on port 587. I am pretty sure i set it up right. But when i
use a function that requires mail (IE recover password), I get:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan
5 14:26:12 2010
Message: Can't connect to smtp..com: !
Traceback (19419):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line:
457
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
- Now i can ping that hostname without issue from the server. I have all
the required perl modules installed as well.
I have (for settings):
SendmailModule: SMTPS
SendmailModule::CMD: (left as default)
SendmailModule::Host: myhostname
SendmailModule::AuthUser: full email address (as my server requires)
SendmailModule::AuthPassword: ***
Thanks in advance.
D
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get
Re: [otrs] New setup questions - smtps, faq, mod_perl
Do you mean:
enable this if you use mysql
use DBD::mysql ();
use Kernel::System::DB::mysql;
Or do you mean:
(under apache)
use DBI ();
(under core modules)
use Kernel::System::DB;
D
On 2010-01-06, at 9:12 AM, Marco Vannini wrote:
uncomment also
use DBD...
use Kernel::System::DB
On Wed, Jan 6, 2010 at 6:05 PM, dnk d.k.emailli...@gmail.com wrote:
Just to add to my previous post,
What should be edited in:
/opt/otrs/scripts/apache2-perl-startup.pl
Just uncomment and modify:
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');?
D
On 2010-01-06, at 8:42 AM, dnk wrote:
Hey there,
1) I had a look at all of that documentation (README.webserver), and it was
already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did
the configuration and added a perl.conf and otrs.conf to my config.d
directory. Just for giggles, I added the load module directive to my
httpd.conf (As I knew Apache would load it only once - but give me feedback
if the other instance loaded) - so i can confirm my mod_perl was being
loaded. So I am still not sure why it is not being used by OTRS.
2) I can add and delete my FAQ just fine, but somewhere in the template,
there are the words default comment. It appears above the FAQ categories.
For example:
-
FAQ
default comment This is what I want to get rid
of.
Name / CommentSubCategories Article
Hardware
Hardware related FAQ for devices such as computers, cell phones, etc 1
0
-
It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
instance.
3) In the checkModule, I have all modules in there as OK. The one in
particular that you mentioned too.
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
As for your request to have a look at the link:
http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound. IE
when as password request, etc.
From this link (for config):
http://yourserver/otrs/index.pl?Action=AdminSysConfigSubaction=EditSysConfigSubGroup=Core::SendmailSysConfigGroup=Framework
But in the adminlog, there were the following errors (nothing else related)
from when I requested as password:
Tue Jan 5 13:51:19 2010 error OTRS-CGI-10 Can't connect to
smtp.xxx.com: !
Any additional ideas?
D
On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:
Hi there,
• About enabling mod_perl, please read /opt/otrs/README.webserver
• If you're logged in as admin, you'll be able to delete any FAQ
article opening it and clicking the Delete button
(http://yourserver/otrs/index.pl?Action=AgentFAQSubaction=DeleteCategoryID=XXItemID=YY)
• To make sure you have all modules installed, run
/opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is
needed for SMTPS, besides that, share with us the corresponding log
entries at http://yourserver/otrs/index.pl?Action=AdminLog after you click
under Run Now! at http://yourserver/otrs/index.pl?Action=AdminMailAccount
Greeetings,
Leonardo Certuche
On Tue, Jan 5, 2010 at 5:49 PM, dnk d.k.emailli...@gmail.com wrote:
Hi there,
I have just setup OTRS on CentOS 5.4, and all is going well thus far.
I just have a few questions that my google searches have not yielded
results for...
1) When using the support module to check if my system is optimized, I get:
Check for CGI Accelerator.
You should use FastCGI or mod_perl to increase your performance.
- What do i need to do to enable that? It seems to be set up in my apache
conf (mod_perl).
2) I also installed the FAQ module. Where on earth can I remove the
default comment?
3) I am using smtps (Core::Sendmail) for my mail server as it requires a
TLS connection on port 587. I am pretty sure i set it up right. But when i
use a function that requires mail (IE recover password), I get:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5
14:26:12 2010
Message: Can't connect to smtp..com: !
Traceback (19419):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
- Now i can ping that hostname without issue from the server. I have all
the required perl modules installed as well.
I have (for settings):
SendmailModule: SMTPS
SendmailModule::CMD: (left as default)
SendmailModule::Host: myhostname
SendmailModule::AuthUser: full email address (as my server requires)
SendmailModule::AuthPassword:
Re: [otrs] New setup questions - smtps, faq, mod_perl
Ok, I got it working. Stupid mistake,
There was a use statement that had to be uncommented. I thought it was meant to
be a comment. doh!
SO to confirm for others, I had changed the following in the
/opt/otrs/scripts/apache2-perl-startup.pl file:
Uncommented (and added my password):
use Apache::DBI ();
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'yourpassword');
use DBI ();
Then uncommented (as I am using mysql):
# enable this if you use mysql
use DBD::mysql ();
use Kernel::System::DB::mysql;
Man, what a nice change in speed of the web interface.
Now I only hve the following 2 issues outstanding.
---
2) I also installed the FAQ module. Where on earth can I remove the default
comment?
3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS
connection on port 587. I am pretty sure i set it up right. But when i use a
function that requires mail (IE recover password), I get:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5
14:26:12 2010
Message: Can't connect to smtp..com: !
Traceback (19419):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
- Now i can ping that hostname without issue from the server. I have all the
required perl modules installed as well.
I have (for settings):
SendmailModule: SMTPS
SendmailModule::CMD: (left as default)
SendmailModule::Host: myhostname
SendmailModule::AuthUser: full email address (as my server requires)
SendmailModule::AuthPassword: ***
---
But since i got mod_perl working, I noticed the traceback changed a bit for my
smtp sending issue:
Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jan 6
10:45:06 2010
Message: Can't connect to smtp..com: !
Traceback (2138):
Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler
(unknown version) Line: 48
Module: (eval) (v1.42) Line: 204
Module: ModPerl::RegistryCooker::run (v1.42) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
So I guess if anyone has any additional info and sending email with SMTPS, and
that dumb default comment in the FAQ module, that would be appreciated.
D
On 2010-01-06, at 9:28 AM, dnk wrote:
Do you mean:
enable this if you use mysql
use DBD::mysql ();
use Kernel::System::DB::mysql;
Or do you mean:
(under apache)
use DBI ();
(under core modules)
use Kernel::System::DB;
D
On 2010-01-06, at 9:12 AM, Marco Vannini wrote:
uncomment also
use DBD...
use Kernel::System::DB
On Wed, Jan 6, 2010 at 6:05 PM, dnk d.k.emailli...@gmail.com wrote:
Just to add to my previous post,
What should be edited in:
/opt/otrs/scripts/apache2-perl-startup.pl
Just uncomment and modify:
Apache::DBI-connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');?
D
On 2010-01-06, at 8:42 AM, dnk wrote:
Hey there,
1) I had a look at all of that documentation (README.webserver), and it
was already setup. I had used the RPM for OTRS (I am on CentOS 5), and it
did the configuration and added a perl.conf and otrs.conf to my config.d
directory. Just for giggles, I added the load module directive to my
httpd.conf (As I knew Apache would load it only once - but give me
feedback if the other instance loaded) - so i can confirm my mod_perl was
being loaded. So I am still not sure why it is not being used by OTRS.
2) I can add and delete my FAQ just fine, but somewhere in the template,
there are the words default comment. It appears above the FAQ
categories. For example:
-
FAQ
default comment This is what I want to get
rid of.
Name / CommentSubCategories Article
Hardware
Hardware related FAQ for devices such as computers, cell phones, etc 1
0
-
It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ
instance.
3) In the checkModule, I have all modules in there as OK. The one in
particular that you mentioned too.
o Net::SMTP..ok (v2.31)
o Authen::SASLok (v2.12)
o Net::SMTP::SSL..ok (v1.01)
As for your request to have a look at the link:
http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound. IE
when as password request, etc.
From this link (for config):
Re: [otrs] New setup questions - smtps, faq, mod_perl
Well to comment on this one, but if i use SMTP (not SMTPS), it works with my authentication, and port 587. Just not SMTPS. D On 2010-01-06, at 10:47 AM, dnk wrote: 3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] New setup questions - smtps, faq, mod_perl
Hi there, I have just setup OTRS on CentOS 5.4, and all is going well thus far. I just have a few questions that my google searches have not yielded results for... 1) When using the support module to check if my system is optimized, I get: Check for CGI Accelerator. You should use FastCGI or mod_perl to increase your performance. - What do i need to do to enable that? It seems to be set up in my apache conf (mod_perl). 2) I also installed the FAQ module. Where on earth can I remove the default comment? 3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. I am pretty sure i set it up right. But when i use a function that requires mail (IE recover password), I get: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5 14:26:12 2010 Message: Can't connect to smtp..com: ! Traceback (19419): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48 - Now i can ping that hostname without issue from the server. I have all the required perl modules installed as well. I have (for settings): SendmailModule: SMTPS SendmailModule::CMD: (left as default) SendmailModule::Host: myhostname SendmailModule::AuthUser: full email address (as my server requires) SendmailModule::AuthPassword: *** Thanks in advance. D - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] New setup questions - smtps, faq, mod_perl
Hi there, 1. About enabling mod_perl, please read /opt/otrs/README.webserver 2. If you're logged in as admin, you'll be able to delete any FAQ article opening it and clicking the Delete button ( http://yourserver/otrs/index.pl?Action=AgentFAQSubaction=DeleteCategoryID=XXItemID=YY ) 3. To make sure you have all modules installed, run /opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is needed for SMTPS, besides that, share with us the corresponding log entries at http://yourserver/otrs/index.pl?Action=AdminLog after you click under Run Now! at http://yourserver/otrs/index.pl?Action=AdminMailAccount Greeetings, Leonardo Certuche On Tue, Jan 5, 2010 at 5:49 PM, dnk d.k.emailli...@gmail.com wrote: Hi there, I have just setup OTRS on CentOS 5.4, and all is going well thus far. I just have a few questions that my google searches have not yielded results for... 1) When using the support module to check if my system is optimized, I get: Check for CGI Accelerator. You should use FastCGI or mod_perl to increase your performance. - What do i need to do to enable that? It seems to be set up in my apache conf (mod_perl). 2) I also installed the FAQ module. Where on earth can I remove the default comment? 3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. I am pretty sure i set it up right. But when i use a function that requires mail (IE recover password), I get: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan 5 14:26:12 2010 Message: Can't connect to smtp..com: ! Traceback (19419): Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48 - Now i can ping that hostname without issue from the server. I have all the required perl modules installed as well. I have (for settings): SendmailModule: SMTPS SendmailModule::CMD: (left as default) SendmailModule::Host: myhostname SendmailModule::AuthUser: full email address (as my server requires) SendmailModule::AuthPassword: *** Thanks in advance. D - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
