[otrs] OTRS installation problem with mod_perl
Any advice would be appreciated, thank you.
Context:
OTRS 3.3.6 installation from source:
https://otrs.github.io/doc/manual/admin/3.3/en/html/manual-installation-of-otrs.html
Installing on an AWS server: Amazon Linux AMI (PV) 2014.03.1 - ami-fb8e9292
(64-bit)
Problem: "Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl" is failing
when executing in /etc/httpd/conf.d/otrs.conf
Please note the line numbers referenced for some of the files may be off due to
some debugging code I had added.
From: /var/log/httpd/error_log
[Thu Apr 24 13:50:45.854980 2014] [perl:error] [pid 2602] Cannot find current
script '/opt/' at /usr/share/perl5/FindBin.pm line 181.
BEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 181.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 29.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line
29.
Compilation failed in require at (eval 7) line 2.
...propagated at /usr/share/perl5/base.pm line 84.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 99.
Compilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line
69.
BEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl
line 69.
Compilation failed in require at (eval 2) line 1.
[Thu Apr 24 13:50:45.855024 2014] [perl:error] [pid 2602] Can't load Perl file:
/opt/otrs/scripts/apache2-perl-startup.pl for server
ip-XX-XXX-XX-XXX.ec2.internal:0, exiting...
From: stacktrace code inserted into /usr/share/perl5/FindBin.pm
Trace begun at /usr/share/perl5/FindBin.pm line 113
FindBin::init at /usr/share/perl5/FindBin.pm line 181
FindBin::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require FindBin.pm at /opt/otrs/Kernel/Config/Defaults.pm line 29
Kernel::Config::Defaults::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require Kernel/Config/Defaults.pm at (eval 7) line 2
eval 'require Kernel::Config::Defaults
;' at /usr/share/perl5/base.pm line 81
base::import('base', 'Kernel::Config::Defaults') called at
/opt/otrs/Kernel/Config.pm line 99
Kernel::Config::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require Kernel/Config.pm at /opt/otrs/scripts/apache2-perl-startup.pl line 69
main::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require /opt/otrs/scripts/apache2-perl-startup.pl at (eval 2) line 1
eval 'require q^@/opt/otrs/scripts/apache2-perl-startup.pl^@
;' at /usr/share/perl5/FindBin.pm line 181
From: some debugging code inserted into /usr/share/perl5/FindBin.pm
START INIT /usr/share/perl5/FindBin.pm
Thu Apr 24 13:53:41 UTC 2014
me - FindBin::init
parent - FindBin::BEGIN
script - /opt/
I can start up httpd and actually run OTRS if I disable mod_perl usage by
altering the "" line in /etc/httpd/conf.d/otrs.conf to
look for a module that does not exist. Version logged when starting: [Thu Apr
24 13:45:41.531835 2014] [mpm_prefork:notice] [pid 2530] AH00163: Apache/2.4.9
(Amazon) mod_perl/2.0.7 Perl/v5.16.3 configured -- resuming normal operations
That was actually my initial install and I did not notice mod_perl wasn't being
used until after installing and noticing the CGI accelerator was not active in
the '/otrs/index.pl?Action=AdminServiceCenter' page. What I had to do was
reference the module correctly in the otrs.conf: "".
Once I did that I run into the problem I am describing now.
All instructions were adhered to and all prerequisites pass such as:
/opt/otrs/bin/otrs.CheckModules.pl
perl -cw /opt/otrs/bin/cgi-bin/index.pl
perl -cw /opt/otrs/bin/cgi-bin/customer.pl
perl -cw /opt/otrs/bin/otrs.PostMaster.pl
Does anyone have any advice or thoughts?
Here are the perl and httpd version info:
/
Summary of my perl5 (revision 5 version 16 subversion 3) configuration:
Platform:
osname=linux, osvers=2.6.18-164.el5az00, archname=x86_64-linux-thread-multi
uname='linux gobi-build-31002.sea31.amazon.com 2.6.18-164.el5az00 #1 smp
tue sep 15 14:19:07 edt 2009 x86_64 x86_64 x86_64 gnulinux '
config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2
-fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic
-Dccdlflags=-Wl,--enable-new-dtags -Dlddlflags=-shared -O2 -g -pipe -Wall
-Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector
--param=ssp-buffer-size=4 -m64 -mtune=generic -DDEBUGGING=-g -Dversion=5.16.3
-Dmyhostname=localhost -Dperladmin=root@localhost -Dcc=gcc -Dcf_by=Red Hat,
Inc. -Dprefix=/usr -Dvendorprefix=/usr -Dsiteprefix=/usr/local
-Dsitelib=/usr/local/share/perl5 -Dsitearch=/usr/local/lib64/perl5
-Dprivlib=/usr/share/perl5 -Dvendorlib=/usr/share/perl5/vendor_perl
-Darchlib=/usr/lib64/perl5 -Dvendorarch=/usr/lib64/perl5/vendor_perl
-Darchname=x86_64-linux-thread-multi -Dlibpth=/usr/local/lib64
Re: [otrs] OTRS Installation
Hi, On 11.08.2010, at 14:52, Sebastien Bory wrote: > I need to create an MySQL user “IUSR” with all access on the OTRS database, > or not necessary? You need to have a user that can access the OTRS Db with “all privileges”, yes. But the username is up to you … just provide it in Kernel/Config.pm Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leid...@leidex.net nils.leid...@otrs.com http://webint.cryptonode.de / a Fractal project - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS Installation
Dear user list I want to manually install OTRS 2.4.7 on a windows server 2003 R2 with Perl, IIS and MySQL. I can install Perl module, I install MySQL and create the OTRS databases with the script. I have just a question: I need to create an MySQL user "IUSR" with all access on the OTRS database, or not necessary? Best Regards Sebastien Bory - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Installation
I dont know. Mysite hosts it. http://mysite.com/cgi-bin/show_me?page=hosting_details&object=dphost06200&refcd=WSUOWS010823NB01 On Thu, Jun 10, 2010 at 9:46 AM, Siva Prasad wrote: > Hi Faisal, > > Installing on windows Machine is easier and doesn't require any > expertise.It's almost pressing Next Next . > > Thanks, > Siva Prasad > > On Thu, Jun 10, 2010 at 7:50 PM, David Holder > wrote: >> >> Hi Faisal, >> >> Which platform are you thinking of installing OTRS on? ie Linux/Windows >> etc. >> >> Regards, >> >> David >> >> On Thu, Jun 10, 2010 at 2:17 PM, Faisal Misle >> wrote: >>> >>> Hello, >>> I tried the online demo of otrs and loved it. >>> But I am quite bad at isntalling these types of things of servers. >>> Could some one help me install in on my server for free? >>> >>> -- >>> Faisal Misle >>> - >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >>> http://www.otrs.com/en/support/enterprise-subscription/ >> >> >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- Faisal Misle - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Installation
Hi Faisal, Installing on windows Machine is easier and doesn't require any expertise.It's almost pressing *Next Next *. Thanks, Siva Prasad On Thu, Jun 10, 2010 at 7:50 PM, David Holder wrote: > Hi Faisal, > > Which platform are you thinking of installing OTRS on? ie Linux/Windows > etc. > > Regards, > > David > > > On Thu, Jun 10, 2010 at 2:17 PM, Faisal Misle wrote: > >> Hello, >> I tried the online demo of otrs and loved it. >> But I am quite bad at isntalling these types of things of servers. >> Could some one help me install in on my server for free? >> >> -- >> Faisal Misle >> - >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! >> http://www.otrs.com/en/support/enterprise-subscription/ >> > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS Installation
Hi Faisal, Which platform are you thinking of installing OTRS on? ie Linux/Windows etc. Regards, David On Thu, Jun 10, 2010 at 2:17 PM, Faisal Misle wrote: > Hello, > I tried the online demo of otrs and loved it. > But I am quite bad at isntalling these types of things of servers. > Could some one help me install in on my server for free? > > -- > Faisal Misle > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] OTRS Installation
Hello, I tried the online demo of otrs and loved it. But I am quite bad at isntalling these types of things of servers. Could some one help me install in on my server for free? -- Faisal Misle - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] Otrs installation for Mssqlserver2005
Hi Ravi,
You won't need ActivePerl; you can run OTRS with Microsoft SQL Server on any
perl distribution, just as long as it is Perl 5.8 or 5.10. The major perl
distributions for win32 are Strawberry Perl and Activestate Perl.
To connect using ODBC you'd have to have DBD::ODBC module installed. You
should see no error message if you'd issue the following statement:
perl -e"use DBD::ODBC;"
Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Tue, May 19, 2009 at 18:46, ravi shanker wrote:
> Hi Afshar,
> To start with, is Active perl installation must for sqlserver to work for
> OTRS?
> i don't have active perl installation in my system.
> #settings for mSsqlserver
> $Self->{DatabaseDSN} = "DBI:ODBC:driver={SQL
> Server};Server=58.2.71.49,1433;database=otrs;uid=otrs;pwd=password;";
> $Self->{"Database::Type"} = 'mssql';
> $Self->{DatabaseUserTable} = 'users'';
> #--#
>
> does config.pm checks "db.pm" by anyway.
> pls send any working config.pm,it would be of great help.thanks in advance
> afshar
>
> Ravi Shankar
>
>
>
> --
> *From:* Afshar Mohebbi
> *To:* User questions and discussions about OTRS.
> *Sent:* Tuesday, May 19, 2009 10:17:04 AM
> *Subject:* Re: [otrs] (no subject)
>
> Could you provide your config.pm and your logs?
>
> Afshar Mohebbi
>
>
> On Mon, May 18, 2009 at 7:17 PM, ravi shanker wrote:
>
>> Hi ,
>> please help me with configuring sqlserver2005 to Otrs. i have added DSN
>> ->system DSN connecting to OTRS in Config.pm.
>> lndex.pl page is coming ,when i enter r...@localhost and password.page
>> can't found error is coming.
>>
>>
>> Regds
>>
>> Ravi Shankar
>>
>>
>>
>>
>>
>> -
>> OTRS mailing list: otrs - Webpage: http://otrs.org/
>> Archive: http://lists.otrs.org/pipermail/otrs
>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>>
>> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
>> http://www.otrs.com/en/support/enterprise-subscription/
>>
>
>
>
> -
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
>
> NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
> http://www.otrs.com/en/support/enterprise-subscription/
>
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
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NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
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Re: [otrs] Otrs installation for Mssqlserver2005
Hi Afshar,
To start with, is Active perl installation must for sqlserver to work for OTRS?
i don't have active perl installation in my system.
#settings for mSsqlserver
$Self->{DatabaseDSN} =
"DBI:ODBC:driver={SQLServer};Server=58.2.71.49,1433;database=otrs;uid=otrs;pwd=password;";
$Self->{"Database::Type"} = 'mssql';
$Self->{DatabaseUserTable} = 'users'';
#--#
does config.pm checks "db.pm" by anyway.
pls send any working config.pm,it would be of great help.thanks in advance
afshar
Ravi Shankar
From: Afshar Mohebbi
To: User questions and discussions about OTRS.
Sent: Tuesday, May 19, 2009 10:17:04 AM
Subject: Re: [otrs] (no subject)
Could you provide your config.pm and your logs?
Afshar Mohebbi
On Mon, May 18, 2009 at 7:17 PM, ravi shanker wrote:
Hi ,
please help me with configuring sqlserver2005 to Otrs. i have added DSN
->system DSN connecting to OTRS in Config.pm.
lndex.pl page is coming ,when i enter r...@localhost and password.page can't
found error is coming.
Regds
Ravi Shankar
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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[otrs] OTRS installation on IIS?
Hi Guys, We have IIS server and running some other stuffs, it's impossible to us to have another server which just running Apache. I tried manually installing the OTRS on IIS server. I can install it with install.pl and everything seemed ok no error reported. But I just can't run it. Always get errors tell me module loading problem. Does any one have the experience to implement OTRS on IIS? How to get it work? Thanks a lot! Jack ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS Installation
Hi guys, I am trying to install OTRS 2.2.4 but then I am getting this error message Warning: Kernel/Config.pm isn't writable! Comment: If you want to use the installer, set the Kernel/Config.pm writable for the werserver user! Can't open /opt/otrs/Kernel/Config.pm: Permission denied Please help me solve this problem, this is my Config.pm file permissions in otrs -rwxrwxrwx 1 apache nogroup 3900 Nov 16 10:03 Config.pm Also my webserver is running as user apache in httpd.conf Regards, Brighton ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
[otrs] OTRS Installation on Debian Etch
Working on an initial installation of OTRS on Debian Etch, Apache was working fine for other applications, but after the LDAP configuration, it stopped working. Now when trying to start apache, I get the following errors: [warn] Useless use of AllowOverride in line 22. failed! In the apache error log, it reports the following: [Tue Nov 06 15:34:49 2007] [error] syntax error at /usr/share/otrs//Kernel/Confi g.pm line 85, near "'AuthModule::LDAP::Host'}"\nCompilation failed in require at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27.\nBEGIN failed--compila tion aborted at /usr/share/otrs/scripts/apache2-perl-startup.pl line 27.\nCompil ation failed in require at (eval 2) line 1.\n I've checked and re-checked the line with the AuthModule::LDAP::Host, I don't see anything unusual here. I've read a few posts about ORTS not being Apache2 compliant and have made the recommended changes, but still no luck. Anyone else had the same issue and resolved it? Thanks in advance. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] OTRS Installation Problems
I had same problem and for the moment I put a .htaccess file in directory where i have installer.pl file. In the .htaccess put allow from all ; it's not a very good solution but it work and after you can adapt you .htaccess file. Do the same for images directory. Richard From: [EMAIL PROTECTED]: [EMAIL PROTECTED]: Wed, 29 Nov 2006 21:30:57 -0600Subject: [otrs] OTRS Installation Problems All, I am installing OTRS-2.0.4 on Linux Fedora Core 4. I used yum and installed the rpm without incident. When I try http://stleo.net/otrs/installer.pl I receive the following error: Forbidden You don't have permission to access /otrs/installer.pl on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Can you provide any help? Thanks. Ed Carlsen _ Exprimez-vous : créez la page d'accueil qui vous ressemble avec Live.com. http://www.live.com/getstarted___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] OTRS Installation Problems
All, I am installing OTRS-2.0.4 on Linux Fedora Core 4. I used yum and installed the rpm without incident. When I try http://stleo.net/otrs/installer.pl I receive the following error: Forbidden You don't have permission to access /otrs/installer.pl on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Can you provide any help? Thanks. Ed Carlsen ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] OTRS installation..
Dustin Oprea wrote: It appears that they aliases may not have been setup... So I need to look into that. Didn't the otrs rpm install a config file in /etc/httpd/conf.d/ or something? rpm -qc otrs ? I believe that I've disabled SELinux at present to try and minimize the confusion :) . The 'sestatus' command will tell you the status of SELinux. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] OTRS installation..
It appears that they aliases may not have been setup... So I need to look into that. I believe that I've disabled SELinux at present to try and minimize the confusion :) . Peter van Beugen wrote: And did you disable SElinux? -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Namens Dustin Oprea Verzonden: maandag 2 oktober 2006 14:15 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] OTRS installation.. I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote: Dustin Oprea wrote: I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions. Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem. What mainstream yum repository? What OS are you using? 'rpm -ql otrs' should give you a hint about what the rpm installed and where. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] OTRS installation..
And did you disable SElinux? -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Dustin Oprea Verzonden: maandag 2 oktober 2006 14:15 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] OTRS installation.. I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote: > Dustin Oprea wrote: > >> I was wondering if someone could help me--- I've never used OTRS >> before, and I was hoping to be able to get my company up on it. The >> problem seems to be that after I install the RPMs, all of the paths >> appear to be different than the paths described in the install >> instructions. >> >> Has anyone else had this problem? I'm using the mainstream YUM >> repositories, so I don't know why I'm having this problem. > > > What mainstream yum repository? What OS are you using? 'rpm -ql otrs' > should give you a hint about what the rpm installed and where. > > Nils Breunese. > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] OTRS installation..
Op 2-okt-2006, om 14:14 heeft Dustin Oprea het volgende geschreven: I mean that it is the regular Fedora Yum repositories. Ah ok, Fedora. I see it's in Fedora Extras these days. Nice. The documentation says I should be able to access it via http:// localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. What's the problem with this? The apache config installed with the otrs package should make sure http://localhost/otrs/installer.pl serves the file in /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Did you restart apache (service httpd restart)? Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] OTRS installation..
You should have a alias similar to this one in your httpd.conf. Alias /otrs-web/ "/usr/usr200/otrs/var/httpd/htdocs/" ScriptAlias /otrs/ "/usr/usr200/otrs/bin/cgi-bin/" Alias /otrs "/usr/usr200/otrs/bin/cgi-bin/" And restart apache.. Andre -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dustin Oprea Sent: maandag 2 oktober 2006 14:15 To: User questions and discussions about OTRS.org Subject: Re: [otrs] OTRS installation.. I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote: > Dustin Oprea wrote: > >> I was wondering if someone could help me--- I've never used OTRS >> before, and I was hoping to be able to get my company up on it. The >> problem seems to be that after I install the RPMs, all of the paths >> appear to be different than the paths described in the install >> instructions. >> >> Has anyone else had this problem? I'm using the mainstream YUM >> repositories, so I don't know why I'm having this problem. > > > What mainstream yum repository? What OS are you using? 'rpm -ql otrs' > should give you a hint about what the rpm installed and where. > > Nils Breunese. > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] OTRS installation..
Did you restart Apache? -Oorspronkelijk bericht- Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Dustin Oprea Verzonden: maandag 2 oktober 2006 14:15 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] OTRS installation.. I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote: > Dustin Oprea wrote: > >> I was wondering if someone could help me--- I've never used OTRS >> before, and I was hoping to be able to get my company up on it. The >> problem seems to be that after I install the RPMs, all of the paths >> appear to be different than the paths described in the install >> instructions. >> >> Has anyone else had this problem? I'm using the mainstream YUM >> repositories, so I don't know why I'm having this problem. > > > What mainstream yum repository? What OS are you using? 'rpm -ql otrs' > should give you a hint about what the rpm installed and where. > > Nils Breunese. > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] OTRS installation..
I mean that it is the regular Fedora Yum repositories. The documentation says I should be able to access it via http://localhost/otrs/installer.pl, but the installer.pl script is installed to /var/www/otrs/bin/cgi-bin/. It just doesn't work. Any ideas? Nils Breunese (Lemonbit Internet) wrote: Dustin Oprea wrote: I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions. Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem. What mainstream yum repository? What OS are you using? 'rpm -ql otrs' should give you a hint about what the rpm installed and where. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] OTRS installation..
Dustin Oprea wrote: I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions. Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem. What mainstream yum repository? What OS are you using? 'rpm -ql otrs' should give you a hint about what the rpm installed and where. Nils Breunese. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] OTRS installation..
I was wondering if someone could help me--- I've never used OTRS before, and I was hoping to be able to get my company up on it. The problem seems to be that after I install the RPMs, all of the paths appear to be different than the paths described in the install instructions. Has anyone else had this problem? I'm using the mainstream YUM repositories, so I don't know why I'm having this problem. Dustin ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
[otrs] OTRS Installation:: Apache/mysql Performance
Hello All, I have now been using OTRS for 8 months, our installation has about 3,00,000 tickets. There are about 3000 tickets created a day by 300 concurrent. The total size of the database(mysql)is 2GB. At any time there are atleast 5000 Open tickets in the system. As both the DB and concurrent users are increasing day by day, I was wondering if I should tweak apache?? Any Idea of what needs to be tweaked in Apache? Anybody with a similar installation size?, please share thoghts. I have already done: http://doc.otrs.org/2.0/en/html/c1615.html#performance-tuning-otrs-storage Any further things I should do? Please guide me. Regards KartheeK __ Yahoo! India Matrimony: Find your partner now. Go to http://yahoo.shaadi.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Otrs installation on CentOS
Hi Chris, Chris Jones wrote: It seems that the part of including the otrs apache2-httpd.include.httpd.conf file was missing from the instruction set. I'll take credit for my blunder as the REAME.webserver does detail _some of this, but just properly including the above file seems to make everything work again. Hooray! Only problem currently is that: http://[server]/otrs/ does not properly resolve to the "index.pl" [...] it really depends on your otrs.conf in your /etc/apache2/conf.d/. You need to set ErrorDocument 403 /otrs/index.pl Restart your Apache and it's suppossed to work. :-) Have a nice day. Christopher Kuhn -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] Otrs installation on CentOS
It seems that the part of including the otrs apache2-httpd.include.httpd.conf file was missing from the instruction set. I'll take credit for my blunder as the REAME.webserver does detail _some of this, but just properly including the above file seems to make everything work again. Hooray! Only problem currently is that: http://[server]/otrs/ does not properly resolve to the "index.pl" I'm sure this is an apache setting however. Cheers, -=cj On Mon, Nov 21, 2005 at 05:34:46PM -0800, Chris Jones wrote: > > Hello all; > > I have gone the incredibly simple process of installing OTRS on a Debian > box, and have now done the slightly more painful manual install from a > .tar.gz on a box running CentOS 4. > > All went relatively smoothly minus a few PERL modules (LDAP & GD) which > are not manditory so I'll deal with that a later time. > > The problem I'm getting is not being able to see the icons once I log > in. I received NO ERRORS during the installation. Everything appeared to > go smoothly. > > Current errors from apache: > /*/ > > [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] (13)Permission > denied: > exec of '/opt/otrs/var/httpd/htdocs/images/Standard/up.png' failed, referer: > htt > p://192.168.2.45/otrs/index.pl?Action=AgentPreferences > [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] Premature end of > script > headers: up.png, referer: > http://192.168.2.45/otrs/index.pl?Action=AgentPrefere > nces > [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] File does not exist: > /v > ar/www/html/favicon.ico > > /*/ > > Getting many of these with "*.png". The permissions on the png's as well as > all the scripts look fine. I'm able to browse around the app and add users. > > Ideas are most welcome. > > -=cj > -- Chris Jones Developer/Consultant (604)738-8254 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Otrs installation on CentOS
Hello all; I have gone the incredibly simple process of installing OTRS on a Debian box, and have now done the slightly more painful manual install from a .tar.gz on a box running CentOS 4. All went relatively smoothly minus a few PERL modules (LDAP & GD) which are not manditory so I'll deal with that a later time. The problem I'm getting is not being able to see the icons once I log in. I received NO ERRORS during the installation. Everything appeared to go smoothly. Current errors from apache: /*/ [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] (13)Permission denied: exec of '/opt/otrs/var/httpd/htdocs/images/Standard/up.png' failed, referer: htt p://192.168.2.45/otrs/index.pl?Action=AgentPreferences [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] Premature end of script headers: up.png, referer: http://192.168.2.45/otrs/index.pl?Action=AgentPrefere nces [Mon Nov 21 17:10:42 2005] [error] [client 192.168.5.26] File does not exist: /v ar/www/html/favicon.ico /*/ Getting many of these with "*.png". The permissions on the png's as well as all the scripts look fine. I'm able to browse around the app and add users. Ideas are most welcome. -=cj -- Chris Jones Developer/Consultant (604)738-8254 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] OTRS installation on Debian Woody
Hi Eddie, On Thu, Feb 06, 2003 at 12:53:54AM -0800, Eddie Urenda wrote: > Although the installation instructions for a Debian installation are not > that complicated, I noticed that there was no documented that pointed to > what packages need to be installed to meet OTRS dependencies (perl, gd, > etc.) So perhaps documenting our installation will help others trying to > install OTRS on Debian Woody systems. > > I've documented our experience with the installation, and how it seemed to > work for us. I make no guarantees, other than following these steps got > our installation working with Apache-SSL as the web server, Postgresql as > the database, and Debian Woody as the operating system. It is based on > OTRS RC3. > [...] Cool! Thanks a lot! :)) > -Eddie Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Noch 220 Tage bis zum Gäubodenvolksfest! ;-) ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS installation on Debian Woody
Although the installation instructions for a Debian installation are not
that complicated, I noticed that there was no documented that pointed to
what packages need to be installed to meet OTRS dependencies (perl, gd,
etc.) So perhaps documenting our installation will help others trying to
install OTRS on Debian Woody systems.
I've documented our experience with the installation, and how it seemed to
work for us. I make no guarantees, other than following these steps got
our installation working with Apache-SSL as the web server, Postgresql as
the database, and Debian Woody as the operating system. It is based on
OTRS RC3.
NOTE: These instructions will only mark where installation for Debian
differs from the OTRS Manual section 1.2 "Using the tar.gz file to install
OTRS on any Linux/Unix platform" subsections 1.2.1 - Install, 1.2.2 -
Database, and 1.2.3- Webserver.
1.2.1. Install
--
1.
This Debian package listing is for an Apache-SSL, Postgresql, Perl, and
the appropriate Perl GD and DBI modules:
apache-common
apache-ssl
libapache-dbi-perl
libapache-mod-perl
libapache-request-perl
libapache-session-perl
libdigest-md5-perl
libmime-perl
libnet-dns-perl
postgresql
postgresql-client
postgresql-contrib
postgresql-dev
libgd-graph-perl
libgd-perl
libgd-text-perl
libgd-tools
libgd1
libgd2
libgd2-dev
cron
sendmail
procmail
iamerican // or your favorite ispell language dictionary
ispell // so that spell-checking works
After installing all of these packages "bin/otrs.checkModules" should
return OK for all modules (except DBD::mysql, but we aren't going to be
using MySQL, so this shouldn't be marked as required). The "perl -cw"
instructions for checking module installation did not work for me.
2. "usermod -G www-data otrs" - Apache runs as user/group www-data on
Debian
3. chown -R otrs.users /opt/otrs
5. changes to /etc/apache-ssl/httpd.conf (we are using mod_perl):
Alias /otrs/ "/opt/otrs/bin/cgi-bin/"
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
6. Database setup: Do not user installer.pl since we are not using MySQL
1. As user "postgres" issue a "creatuser -P otrs", say yes to allow
creation of other users and databases if you want otrs to be database
superuser (not required). Write down your selected password, you will
need to provide it when configuring Config.pm in 7.
2. Login as user "otrs", issue a "createdb otrs"
3. Load table schema definitions into otrs database:
"psql otrs < /opt/otrs/install/database/OpenTRS-schema.postgresql.sql"
4. Load initial test data into database:
"psql otrs < /opt/otrs/install/database/initial_insert.sql"
5. Change /etc/postgresql/pg_hba.conf and modify the following line to
allow local connections from user www-data:
host all 127.0.0.1 255.0.0.0 trust
7. Config file ($HOME/Kernel/Config.pm), make the following changes
(configure the database section with the appropriate password):
$Self->{SecureMode} = 1; # Since we are not using MySQL disable
#$Self->{DatabaseDSN}
="DBI:mysql:database=$Self->{Database};host=$Self->{DatabaseHost};";
$Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
8. File Permissions:
"/opt/otrs/bin/setPermissions.sh /opt/otrs otrs www-data users www-data"
1.2.2 - See Step 6 above
1.2.3 - See Step 5 above
11. Cronjobs for the OTRS user
Make sure you run "/opt/otrs/bin/Cron.sh start" as user otrs.
Comment out with a "#" in the crontab the section for fetchmail and
postmaster_pop3.
Uncomment the daily graphics cron so you can get a graph generated daily.
This is it! all messages directed to otrs@localhost should now be piped
into OTRS, so configure to your heart's content.
-Eddie
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