[otrs] OTRS helpdesk vs OTRS ITSM

2013-03-25 Thread Kaushal Shriyan 
Hi,

Can someone please help me understand the difference between OTRS helpdesk
vs OTRS ITSM. At present i am using OTRS helpdesk version 3.2.3 on CentOS
Linux version 6.4.

Regards,

Kaushal
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Re: [otrs] OTRS helpdesk vs OTRS ITSM

2013-03-25 Thread Steven Carr 
OTRS helpdesk is the base product. OTRS ITSM is the OTRS helpdesk
product with additional modules installed which give it ITSM
functionality... http://www.otrs.com/en/software/otrs-itsm/features/

Steve


On 25 March 2013 09:40, Kaushal Shriyan kaushalshri...@gmail.com wrote:
 Hi,

 Can someone please help me understand the difference between OTRS helpdesk
 vs OTRS ITSM. At present i am using OTRS helpdesk version 3.2.3 on CentOS
 Linux version 6.4.

 Regards,

 Kaushal


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 OTRS mailing list: otrs - Webpage: http://otrs.org/
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Re: [otrs] OTRS helpdesk vs OTRS ITSM

2013-03-25 Thread David Boyes 
Short version: OTRS helpdesk is the core technology of recording and allowing 
agents to respond to requests. OTRS ITSM imposes additional IT service 
management tools and concepts on the processing of requests to help you 
implement a ITIL-based process customized to your organization. ITSM is not 
ITIL-in-a-box (you won't be magically ITIL-compliant if you implement it). 
Think of it as a toolkit to use in implementing your own ITIL-compliant 
processes.

From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Kaushal 
Shriyan
Sent: Monday, March 25, 2013 5:40 AM
To: User questions and discussions about OTRS.
Subject: [otrs] OTRS helpdesk vs OTRS ITSM

Hi,

Can someone please help me understand the difference between OTRS helpdesk vs 
OTRS ITSM. At present i am using OTRS helpdesk version 3.2.3 on CentOS Linux 
version 6.4.

Regards,

Kaushal

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