Re: [otrs] Queue Management
28.10.2009 10:31, Денис Кирин пишет: Hi all. In Admin section - Queue Management- Escalation - First Response Time: 30 minutes ( Notify by 40%) What kind of Notify it means? It will be notify by Email or another way? (I did not received some notify...) OTRS 2.4.5 under CentOS 5.4 Best Regards Denis Kirin - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Excuse me. Resolved... Read manual first... - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] Queue Management
Hi all. In Admin section - Queue Management- Escalation - First Response Time: 30 minutes ( Notify by 40%) What kind of Notify it means? It will be notify by Email or another way? (I did not received some notify...) OTRS 2.4.5 under CentOS 5.4 Best Regards Denis Kirin - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
RE: [otrs] Queue Management Question
> Once I assign a ticket to one of my tech's personal queue, I can't see > it anymore. > > How can I view each tech's personal queue? If there is no > method, then > how can I manage my tech's workload? Use the search button :) Search for the agent/owner=tech + State=new and open. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
[otrs] Queue Management Question
Once I assign a ticket to one of my tech's personal queue, I can't see it anymore. How can I view each tech's personal queue? If there is no method, then how can I manage my tech's workload? Chris Willis Senior SE, Castellan 818-789-0088 x203 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
