Re: [otrs] Re: ticket time units

2006-05-15 Thread Brigitte Calderwood
Thanks to Steve Hill...adding 
lead 0 works!
-- 
Brigitte Calderwood
LESD 
79 Technology Support @ Verrado
Telephone: 
623.547.1305
[EMAIL PROTECTED]




On 
Friday, May 12, 2006 12:27 PM, Steve Hill 
<[EMAIL PROTECTED]> wrote:
>Nils 
Breunese (Lemonbit Internet) wrote:
>>> In the create 
ticket screen at the bottom there is a time 
units 
>>> section. What does 
this mean? is it hours spent?
>> 

>> It is whatever unit you decide 
to use in your environment. In my company 

>> we use it for minutes spent.
>
>I have discovered a small 
gotcha.  We decided to use it to record 
by 
>hours, and if it were less than 
one hour, you MUST enter the leading 
>zero, 
i.e. .25 is NOT acceptable, but 0.25 is 
(replace "." with "," 
if 
>you are in countries that use 
that convention.)
>
>Steve
>
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[otrs] Re: ticket time units

2006-05-14 Thread Steve Hill

Nils Breunese (Lemonbit Internet) wrote:
In the create ticket screen at the bottom there is a time units 
section. What does this mean? is it hours spent?


It is whatever unit you decide to use in your environment. In my company 
we use it for minutes spent.


I have discovered a small gotcha.  We decided to use it to record by 
hours, and if it were less than one hour, you MUST enter the leading 
zero, i.e. .25 is NOT acceptable, but 0.25 is (replace "." with "," if 
you are in countries that use that convention.)


Steve

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