Re: [otrs] Resetting a Dynamic Field when Escalation Update timer resets
Can somebody help me on this, I really need this. Praneeth Katru From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Praneeth Katru Sent: Thursday, February 07, 2013 7:39 PM To: otrs@otrs.org Subject: [otrs] Resetting a Dynamic Field when Escalation Update timer resets Hello, I have created a Dynamic Field for managing multiple escalation levels which is working fine. But I want to change its value to a preset value whenever escalation update timer is reset. How can this be accomplished? Thanks Praneeth Katru - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] Resetting a Dynamic Field when Escalation Update timer resets
Can somebody help me on this, I really need this. You should probably look into a paid support contract with a vendor if you have time-critical requirements for responses. This is a volunteer forum, and there's no guarantees. You also just posted your note yesterday, so you might want to give people time to even have *read* it, let alone think about good answers. What have you tried so far? - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] Resetting a Dynamic Field when Escalation Update timer resets
Hello, I have created a Dynamic Field for managing multiple escalation levels which is working fine. But I want to change its value to a preset value whenever escalation update timer is reset. How can this be accomplished? Thanks Praneeth Katru Description: cid:Image0 Empowering Enterprise Efficiency Q4-A1 | 10th Floor | Cyber Towers | Hi-Tech City | Madhapur | Hyderabad-500 081 | India | Office:91-40-44335055 | US Direct:609-454-6901 | mailto:praneeth.ka...@smartims.com praneeth.ka...@smartims.com | http://www.smartims.com/ www.SmartIMS.com An MWBE and GSA Schedule 70 Certified Company http://images.google.com/imgres?imgurl=http://www.cttl.net/images/CiscoPart ner.gifimgrefurl=http://www.cttl.net/partners.htmlusg=__dLhSfNJRCBeAbTfeGH aP50aXY6w=h=87w=96sz=5hl=enstart=42um=1tbnid=Exf5udtuvueOJM:tbnh=73 tbnw=81prev=/images%3Fq%3Dcisco%2Bpartner%2Bselect%2BCERTIFIED%26ndsp%3D18% 26hl%3Den%26rlz%3D1T4IBMA_enUS309US309%26sa%3DN%26start%3D36%26um%3D1 Description: cid:Image1 http://images.google.com/imgres?imgurl=http://www.flow3d.com/images/imgs_re s/partner_logos/bus_prtnr_2C_horz_lg.jpgimgrefurl=http://www.flow3d.com/res ources/res_soft_part.htmlusg=__si29g4iMpPgl-TxxY091Z-NBg6M=h=206w=448sz= 7hl=enstart=51um=1tbnid=1ue19B0lnrHhhM:tbnh=58tbnw=127prev=/images%3F q%3DHP%2BBusiness%2Bpartner%26ndsp%3D18%26hl%3Den%26rlz%3D1T4IBMA_enUS309US3 09%26sa%3DN%26start%3D36%26um%3D1 Description: cid:Image2 http://images.google.com/imgres?imgurl=http://www.neoxen.com/neoxen/images/ gold_certified_logo.gifimgrefurl=http://www.neoxen.com/neoxen/partners/usg =__p5cwFSzpnGLjyLRutEDXQfNbFr4=h=77w=134sz=5hl=enstart=73sig2=mC2zQwIR BMpaiIMgah46PQum=1tbnid=kHuMOaIMJOibpM:tbnh=53tbnw=92prev=/images%3Fq%3 Dmicrosoft%2Bgold%2Bcertified%2Bpartner%26ndsp%3D18%26hl%3Den%26rlz%3D1T4IBM A_enUS326US326%26sa%3DN%26start%3D72%26um%3D1ei=oicgSsFP0JWUB5yf1YgG Description: cid:Image3 http://images.google.com/imgres?imgurl=http://www.mcg.be/uploadedpictures/C isco-SMB-Logo.jpgimgrefurl=http://www.mcg.be/pages/detailNewsMCG.aspx%3FLan guage%3D1%26IDNews%3D58%26IDNewsLinked%3D59usg=__30atWWV7-qFmfi31kFQNvxdhak 4=h=92w=300sz=36hl=enstart=17um=1tbnid=BhmWOR4FoRMuNM:tbnh=36tbnw=1 16prev=/images%3Fq%3DCisco%2BSMb%2Bselect%2Bpartner%26hl%3Den%26rlz%3D1T4IB MA_enUS309US309%26um%3D1 Description: cid:Image4Description: cid:Image5 attachment: image001.jpg attachment: image002.jpg attachment: image003.jpg attachment: image004.jpg attachment: image005.jpg image006.png Description: Binary data - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
