Re: [otrs] Sorting tickets in queue

[Gazizov Andrey]

Hi Nils,

Thanks for reply. I already selected TicketFreeTime1 field as default 
sort criteria. As I understand OTRS sorting tickets by "default sort 
criteria" after sort by priority is done. Is it possible to disable sort 
tickets by priority?


Nils Leideck - ITSM wrote:

Hi,

On 07.05.2010, at 09:46, Gazizov Andrey wrote:

Guys, does anybody know how I can disable automatically sorting 
tickets by priority in queue (medium view)? I'm using sorting tickets 
by TicketFreeTime1 field and when a new ticket has created with 
priority different of the rest it automatically moved on the top. 
It's very inconvenient :-).


just search in the SysConfig for ViewQueue ... there you will find the 
default sort option.


Freundliche Gru"?e / Kind regards

Nils Leideck

--
Nils Leideck
Senior Consultant

nils.leid...@leidex.net 
nils.leid...@otrs.com

http://webint.cryptonode.de / a Fractal project






--
Best regards,
Andrey Gazizov
RETN

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Re: [otrs] Sorting tickets in queue (Nils Leideck - ITSM)

[Martignier, Philippe]

And what about sorting tickets via a field that has been added in a theme.

I created a new theme and added the "created" field as new column.

Users really like this as they can sort the tickets to know which one has been 
last modified.

But I don't have the created field in the drop list in the ViewQueue you 
mention.

Where in the code can I force the default sort? In the dtl file ? I found 
nothing.

Many thanks for the help :)

Philippe


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Re: [otrs] Sorting tickets in queue

[Nils Leideck - ITSM]

Hi,

On 07.05.2010, at 09:46, Gazizov Andrey wrote:

> Guys, does anybody know how I can disable automatically sorting tickets by 
> priority in queue (medium view)? I'm using sorting tickets by TicketFreeTime1 
> field and when a new ticket has created with priority different of the rest 
> it automatically moved on the top. It's very inconvenient :-).


just search in the SysConfig for ViewQueue ... there you will find the default 
sort option.

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leid...@leidex.net
nils.leid...@otrs.com

http://webint.cryptonode.de / a Fractal project



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[otrs] Sorting tickets in queue

[Gazizov Andrey]

Hi all!

Guys, does anybody know how I can disable automatically sorting tickets 
by priority in queue (medium view)? I'm using sorting tickets by 
TicketFreeTime1 field and when a new ticket has created with priority 
different of the rest it automatically moved on the top. It's very 
inconvenient :-).


Any help are welcomed. Thanks in advance.

--
Best regards,
Andrey Gazizov
RETN

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