Hi Manish,
Manish Sharma wrote:
> Hi List,
>
>
>
> We are new to the OTRS Environment. We are using OTRS in windows xp.
>
> We need help to :
>
> Take backup of the mails
[...]
You can use the backup-script delivered with OTRS. You find it in
/scripts/ and it's either called backup.sh (OTRS <= 2.0.2) or
backup.pl. :-)
[...]
>
> Creating Customer Groups
[...]
Make sure it's activated in your SysConfig Framework -> Frontend::Customer.
After that you can use the link "Customer Users <-> Groups" in your
Admin Area to modify it to your needs.
Have a nice day.
Christopher Kuhn
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