Still working on this, and although I've made some progress, I'm kinda stuck
now. I enabled "Customer Users <=> Groups" and created a new group called
'ctadmins' (Company Ticket Admins). I was hoping that by setting that group as
the group under:
Config Options: Ticket -> Frontend::Customer::ModuleRegistration /
CustomerFrontend::Module###CustomerTicketOverView that it would only show the
Company Tickets button to members of that group. Didn't work that way. So now
I'm trying to design a Ticket ACL that would prevent the display of tickets
where if the ticket:customer_id matches the customer:customer_id AND they are
in the 'ctadmin' group they can display the tickets. However I'm pretty short
on sleep right now, so I'm fresh out of ideas. If anyone else has traveled down
this path, I'd sure like to hear from you.
- Original Message
From: o o <[EMAIL PROTECTED]>
To: otrs@otrs.org
Sent: Thursday, May 24, 2007 9:49:15 AM
Subject: [otrs] Using multiple companies in OTRS
Stumbled across OTRS and it looks really nice. Wondering how I can best
customize it to fit my needs. I have multiple clients that I support, and I
envisioned the following setup:
One set of queues. One (or more) admin users per company. All normal users can
only see their own tickets. All company admins can see all tickets for their
company (and possibly get e-mail notification on new and completed tickets.
>From what I've read in the documentation, it looks like this can't be
>achieved. Granted, I've only gone thru the documentation once, and it's pretty
>late. It looks like I'd have to create queues for each company in order to
>have the 'company admin' users. If anyone else has done a similar
>implementation, or has ideas on how to configure OTRS in such fashion, I'd
>appreciate the advice.
Thanks
Pinpoint
customers who are looking for what you sell.
http://searchmarketing.yahoo.com/
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