[otrs] customer roles
Hello, After read otrs 1.3 and 2.0 documentation and tested in our lab an instance of otrs 1.3, I didn't find any way to assign "roles" (roles as collection of permissions) to grant some customers to change the priority of tickets. To explain more clear our scenario we have two kinds of customers (plain customers and supervisors customers) plain customers should create a new ticket with priority but they can't change that priority. Supervisors customers can change the priority of all the tickets in their queues. Thanks in advance for any suggestion.Regards.___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
RE: [otrs] customer roles
Roles are available from OTRS 2.0x Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Namens Alejandro Leiva Verzonden: donderdag 4 mei 2006 13:39 Aan: otrs@otrs.org Onderwerp: [otrs] customer roles Hello, After read otrs 1.3 and 2.0 documentation and tested in our lab an instance of otrs 1.3, I didn't find any way to assign roles (roles as collection of permissions) to grant some customers to change the priority of tickets. To explain more clear our scenario we have two kinds of customers (plain customers and supervisors customers) plain customers should create a new ticket with priority but they can't change that priority. Supervisors customers can change the priority of all the tickets in their queues. Thanks in advance for any suggestion. Regards. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] customer roles
Thanks Peter.I understand then that you can define groups associated to roles and use this group to different kinds of customers, is it right ?RegardsEl 04/05/2006, a las 13:43, Peter van Beugen escribió: Roles are available from OTRS 2.0x Van: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] Namens Alejandro Leiva Verzonden: donderdag 4 mei 2006 13:39 Aan: otrs@otrs.org Onderwerp: [otrs] customer "roles" Hello, After read otrs 1.3 and 2.0 documentation and tested in our lab an instance of otrs 1.3, I didn't find any way to assign "roles" (roles as collection of permissions) to grant some customers to change the priority of tickets. To explain more clear our scenario we have two kinds of customers (plain customers and supervisors customers) plain customers should create a new ticket with priority but they can't change that priority. Supervisors customers can change the priority of all the tickets in their queues. Thanks in advance for any suggestion. Regards. ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archive: http://lists.otrs.org/pipermail/otrsTo unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrsSupport oder Consulting für Ihr OTRS System?= http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
