Re: [otrs] how to limit customer queue
Hello martin, Alexander, Thanks for your help, it did solve my problem! Laszlo -- Krasznay László IT Vezető 77 Elektronika KFT. Email: lkrasz...@e77.hu Tel: +36 1 206 1480 /211 Mobil: +36 30 423 8537 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alexander Halle Sent: Wednesday, January 06, 2010 6:15 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] how to limit customer queue Krasznay László wrote : > Then only remains one question! Where do i modify this link? Looked in > CustomerNavigationBar.dtl but there is no link. Hello Laszlo, you find it in SysConfig in CustomerFrontend::Module###CustomerTicketMessage. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to limit customer queue
Hi All, One more question regarding this what if I want the customer can see different queue w.r.t. the product they Purchase; For Ex.. In my setup I created queue on the basis of product like (Monitor, CPU etc) 1) If A customer purchase monitor only from our company so in its customer interface he will be able to see only Monitor queue. 2) If B customer purchase monitor and CPU both from our company so in its customer interface he will be able to see both the queue. Is it possible we can manage the queue like that. Regards Sourabh Sarwate 2010/1/6 Alexander Halle > Krasznay László wrote : > > Then only remains one question! Where do i modify this link? Looked in >> CustomerNavigationBar.dtl but there is no link. >> > > Hello Laszlo, > > you find it in SysConfig in > CustomerFrontend::Module###CustomerTicketMessage. > > Regards > > Alexander > > -- > radprax Gesellschaft fuer medizinische Versorgungszentren mbH, > Bergstr. 7 - 9, 42105 Wuppertal, > Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 > Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. > Renate Tewaag > Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 > Web: http://www.radprax.de > > > > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to limit customer queue
Krasznay László wrote : Then only remains one question! Where do i modify this link? Looked in CustomerNavigationBar.dtl but there is no link. Hello Laszlo, you find it in SysConfig in CustomerFrontend::Module###CustomerTicketMessage. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to limit customer queue
Hi Martin, Then only remains one question! Where do i modify this link? Looked in CustomerNavigationBar.dtl but there is no link. Thanks! Laszlo From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Edenhofer Sent: Wednesday, January 06, 2010 3:02 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] how to limit customer queue Hi Laszlo, Ok. Now I got it. :) The "-" can not get removed. But you could modify the default link in nav bar for new tickets to something like: "customer.pl?Action=CustomerTicketMessage&Subaction=StoreNew&Expand=1&Dest=2 ||Raw" Dest need to be the "value" content of your "To" selection field (you need to take it from your system). Then you will have "Raw" as default. -Martin On 06.01.2010, at 14:26, Krasznay László wrote: Hi Martin! I did set those, and only left RAW, buti t still lets the "-" int he queue list. I want only one queue to be there as default selection. Thank! Laszlo From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Edenhofer Sent: Wednesday, January 06, 2010 2:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] how to limit customer queue Hi Laszlo, I guess you are looking for something like in SysConfig -> Group "Ticket" -> SubGroup "Frontend::Customer::Ticket::ViewNew" -> enable "CustomerPanelOwnSelection" and add/remove the list of queues and names which you want to show for new ticket creation in the customer interface. Greetings, -Martin On 06.01.2010, at 14:11, Krasznay László wrote: Hi all! I found the way to limit the customer to only one queue. The problem is the customer still have to chose from queue list. Is it possible to remove the whole option and put all tickets from web interface to the RAW queue? Thanks! Laszlo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to limit customer queue
Hi Laszlo, Ok. Now I got it. :) The "-" can not get removed. But you could modify the default link in nav bar for new tickets to something like: "customer.pl?Action=CustomerTicketMessage&Subaction=StoreNew&Expand=1&Dest=2||Raw" Dest need to be the "value" content of your "To" selection field (you need to take it from your system). Then you will have "Raw" as default. -Martin On 06.01.2010, at 14:26, Krasznay László wrote: > Hi Martin! > > I did set those, and only left RAW, buti t still lets the „-„ int he queue > list. I want only one queue to be there as default selection. > > Thank! > Laszlo > > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Martin Edenhofer > Sent: Wednesday, January 06, 2010 2:19 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] how to limit customer queue > > Hi Laszlo, > > I guess you are looking for something like in > > SysConfig -> Group "Ticket" -> SubGroup "Frontend::Customer::Ticket::ViewNew" > -> enable "CustomerPanelOwnSelection" and add/remove the list of queues and > names which you want to show for new ticket creation in the customer > interface. > > Greetings, > > -Martin > > On 06.01.2010, at 14:11, Krasznay László wrote: > > > Hi all! > > I found the way to limit the customer to only one queue. The problem is the > customer still have to chose from queue list. Is it possible to remove the > whole option and put all tickets from web interface to the RAW queue? > > Thanks! > Laszlo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to limit customer queue
Hi Martin! I did set those, and only left RAW, buti t still lets the "-" int he queue list. I want only one queue to be there as default selection. Thank! Laszlo From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Martin Edenhofer Sent: Wednesday, January 06, 2010 2:19 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] how to limit customer queue Hi Laszlo, I guess you are looking for something like in SysConfig -> Group "Ticket" -> SubGroup "Frontend::Customer::Ticket::ViewNew" -> enable "CustomerPanelOwnSelection" and add/remove the list of queues and names which you want to show for new ticket creation in the customer interface. Greetings, -Martin On 06.01.2010, at 14:11, Krasznay László wrote: Hi all! I found the way to limit the customer to only one queue. The problem is the customer still have to chose from queue list. Is it possible to remove the whole option and put all tickets from web interface to the RAW queue? Thanks! Laszlo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] how to limit customer queue
Hi Laszlo, I guess you are looking for something like in SysConfig -> Group "Ticket" -> SubGroup "Frontend::Customer::Ticket::ViewNew" -> enable "CustomerPanelOwnSelection" and add/remove the list of queues and names which you want to show for new ticket creation in the customer interface. Greetings, -Martin On 06.01.2010, at 14:11, Krasznay László wrote: > Hi all! > > I found the way to limit the customer to only one queue. The problem is the > customer still have to chose from queue list. Is it possible to remove the > whole option and put all tickets from web interface to the RAW queue? > > Thanks! > Laszlo > - > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
[otrs] how to limit customer queue
Hi all! I found the way to limit the customer to only one queue. The problem is the customer still have to chose from queue list. Is it possible to remove the whole option and put all tickets from web interface to the RAW queue? Thanks! Laszlo - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
