Re: [otrs] [OTRS] Error in 'To' field when replying to ticket
Thank you. I checked the CheckMXRecord::Nameserver option and had misspelled the name of our DNS server. I reversed a couple letters by mistake. Thank you for pointing me in the right direction. Get the most value for your research dollars. Come to Peryam Kroll for your next quantitative study or focus group evaluation. PK was the first and is still the best in providing those product insights you seek. Learn more about the benefits of partnering with us by calling your client service professional today at 1-800-747-5522. __ This electronic mail message and attachments contain information which may be (a) LEGALLY PRIVILEGED, CONFIDENTIAL AND PROPRIETARY IN NATURE, OR OTHERWISE PROTECTED BY LAW FROM DISCLOSURE, and is (b) intended only for the use of the Addressee(s) named herein. If you are not the Addressee(s), or the person responsible for delivering this message to the addressee(s), you are hereby notified that reading, copying, or distributing this message is prohibited. If you have received this electronic mail message in error, please contact us immediately (by reply e-mail) to inform us of the error and take the steps necessary to delete the message completely from your computer system and any related data. Thank you.- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] [OTRS] Error in 'To' field when replying to ticket
For your comments, may be the problem is your DNS settings, I think it should be OTRS pointing to AD, and check your settings: Config Options: Framework - Core * CheckMXRecord: * CheckMXRecord::Nameserver: * CheckEmailAddresses: Good luck Julio Angulo De: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] En nombre de Michael Nikolic Enviado el: Martes, 19 de Abril de 2011 04:50 p.m. Para: otrs@otrs.org Asunto: [otrs] Error in 'To' field when replying to ticket Hello- I have installed 3.0.5 on Ubuntu 10.10 and integrated OTRS with AD on W2K3 R2. I have configured otrs with AD and have populated my agents and users from the company database. I am able to receive tickets in the queue as well as through our exchange server. I run into problems when I attempt to reply to a ticket. First the reply page takes about 5 minutes to load but the CPU load is only at about 10% and the network traffic experiences a momentary spike but recedes to near flat line. Once the page loads, I receive an error stating the email in the 'To' field is not valid and to either change it or to not use a local address. The email address is valid however since it populates from the AD field and is our own company address from where the original ticket was sent. Is there a config somewhere I am missing or is this a common problem with OTRS? I have looked in the forums and through the documentation and followed all suggested configuration changes but at this point I probably just jacked something up. Any help is appreciated. Michael Nikolic PK Support Peryam Kroll Research Corp. 773.357.3103 ni...@pk-research.com Get the most value for your research dollars. Come to Peryam Kroll for your next quantitative study or focus group evaluation. PK was the first and is still the best in providing those product insights you seek. Learn more about the benefits of partnering with us by calling your client service professional today at 1-800-747-5522. This electronic mail message and attachments contain information which may be (a) LEGALLY PRIVILEGED, CONFIDENTIAL AND PROPRIETARY IN NATURE, OR OTHERWISE PROTECTED BY LAW FROM DISCLOSURE, and is (b) intended only for the use of the Addressee(s) named herein. If you are not the Addressee(s), or the person responsible for delivering this message to the addressee(s), you are hereby notified that reading, copying, or distributing this message is prohibited. If you have received this electronic mail message in error, please contact us immediately (by reply e-mail) to inform us of the error and take the steps necessary to delete the message completely from your computer system and any related data. Thank you. - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] OTRS Error: Need TicketID
On 04/15/2011 04:31 PM, Phillip Lynn wrote: All, When we set the following to no we get the error below. Ticket::Frontend::CustomerTicketMessage###Priority: We are using ORTS version 2.4.9 Error: Need TicketID! Comment: Traceback:ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Apr 15 16:24:42 2011 Message: Need TicketID! Traceback (11480): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.4) Line: 112 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.47.2.1) Line: 384 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.42) Line: 204 Module: ModPerl::RegistryCooker::run (v1.42) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Thank You, Phillip Lynn This occurred because our Admin had changed the standard priority values. This required also updating Ticket::Frontend::CustomerTicketMessage###PriorityDefault: to match on of the defined priorities. -- Stephen Clark *NetWolves* Sr. Software Engineer III Phone: 813-579-3200 Fax: 813-882-0209 Email: steve.cl...@netwolves.com http://www.netwolves.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS Error: Need TicketID
All, When we set the following to no we get the error below. Ticket::Frontend::CustomerTicketMessage###Priority: We are using ORTS version 2.4.9 Error: Need TicketID! Comment: Traceback:ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Fri Apr 15 16:24:42 2011 Message: Need TicketID! Traceback (11480): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.232.2.4) Line: 112 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.47.2.1) Line: 384 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 852 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.42) Line: 204 Module: ModPerl::RegistryCooker::run (v1.42) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.42) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Thank You, Phillip Lynn -- Phillip Lynn Software Engineer II NetWolves Phone:813-579-3214 Fax:813-882-0209 Email: phillip.l...@netwolves.com www.netwolves.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
[otrs] OTRS Error POP3 error
Hi We run OTRS 2.3.7 on Debian Lenny. When a new ticket sent via email, it is set to a email box and otrs picks it up via POP3 and puts it into a new queue For some reason, from last week we have been getting this error message very time the POP3 script runs 'Useless use of anonymous list ([]) in void context at /usr/share/otrs/Kernel/Config.pm line 50'. I am not sure waht this message means or how to go about fixing this, This is generating lots of new tickets in email queue As far as I know, we have not made any chnages to the email system or OTRS prior to this Thanks RC This e-mail is intended only for the addressee. It (together with any files transmitted with it) is private and confidential and may contain legally privileged information. If you are not the named addressee please do not read, print, re-transmit, store or act in reliance on it or any attachments. Instead please contact supp...@bhf.org.uk and remove it from your system. Opinions, conclusions and other information in this message that do not relate to the official business of my organisation shall be understood as neither given nor endorsed by it. All messages sent and received by this organisation may be monitored as permitted by law. BHF main switchboard number is 020 7554 British Heart Foundation A Company Limited by Guarantee Registered in England and Wales Registered Office: Greater London House 180 Hampstead Road London NW1 7AW Company Registration Number 699547 British Heart Foundation is a registered charity in England and Wales (225971) and in Scotland (SC039426) This email has been scanned for all viruses by the MessageLabs SkyScan service. For more information on a proactive anti-virus service working around the clock, around the globe, visit http://www.messagelabs.com - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
Re: [otrs] OTRS error
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi Sivakumar, Sivakumar ☺ schrieb: Hi, I intrageted OTRS with OPenldap. But i cannot able login, it shows failed, please find the log below, Jul 12 03:38:07 vistest OTRS-CGI-10[9886]: [Error][Kernel::System::Auth::LDAP::A uth][Line:248]: Search failed! base='cn=Manager,ou=People,dc=vistest,dc=com', fi lter='(memberUid=siva)', Success ...the user was found in the LDAP, but you should check if (s)he is really member of group 'cn=Manager,ou=People,dc=vistest,dc=com'. regards, Torsten Thau - -- Torsten Thau, Dipl. Inform. c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz phone: +49 371 5347 623 cell: +49 176 66 680 680 personal pgp-key: 0x93E0A174 fax: +49 371 5347 625 http://www.cape-it.de -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.6 (GNU/Linux) iD8DBQFIeF7ZvXo8m5PgoXQRAhObAJ0VgjhlNWW52K3X65YFHHRsn+gd6gCfT6wt 4UVePI459YkciW/7JtfB7fg= =jcka -END PGP SIGNATURE- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
[otrs] OTRS error
Hi, I intrageted OTRS with OPenldap. But i cannot able login, it shows failed, please find the log below, Jul 12 03:38:07 vistest OTRS-CGI-10[9886]: [Error][Kernel::System::Auth::LDAP::A uth][Line:248]: Search failed! base='cn=Manager,ou=People,dc=vistest,dc=com', fi lter='(memberUid=siva)', Success Also find my Config.pm file attached, Any help me ... Thanks Siva -- Thanks Regards Sivakumar Config.pm Description: Binary data ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] OTRS error on WAMP env
Hi [EMAIL PROTECTED] wrote: Hi, I’m configuring OTRS on a WAMP (Win/Apache/MySql/Perl_Php) environment. Why? After taking otrs-2.2.6.zip and other s/w and initial modifications, I’m getting this error when I ran http://localhost/otrs/index.pl. Can I reccommend: http://ftp.otrs.org/pub/otrs/otrs-2.2.6-001-win32.exe -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann signature.asc Description: OpenPGP digital signature ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = http://www.otrs.com/
Re: [otrs] OTRS error on WAMP env
Hello, man!
I've come across this issued upon trying to install that on my WAMP
environment. That's because the default OTRS log mode is SysLog, which
would fine if it was a LAMP system.
You should add the following lines to you Config.pm
# #
# fs root directory
# #
$Self-{'LogModule::LogFile'} = 'C:\otrs\otrs.log';
$Self-{'LogModule'} = 'Kernel::System::Log::File';
That will change this default behavior. That should work, or at least yield
some other kind of error! :P
At the time I couldn't use the provided installer package, because I already
had both Apache and MySQL running on my server.
Best regards,
Harry
Brazil
On Tue, May 20, 2008 at 11:25 AM, [EMAIL PROTECTED] wrote:
Hi,
I'm configuring OTRS on a WAMP (Win/Apache/MySql/Perl_Php) environment.
After taking otrs-2.2.6.zip and other s/w and initial modifications, I'm
getting this error when I ran http://localhost/otrs/index.pl.
*Software error:*
Can't locate object method new via package Kernel::System::Log::SysLog at
d:/otrs/Kernel/System/Log.pm line 73, PRODUCT line 36.
For help, please send mail to the webmaster ([EMAIL PROTECTED]),
giving this error message and the time and date of the error.
I put a hello.pl in otrs root and it is working fine. I'm attaching
Config.pm and Default.pm files also. Please suggest me where I'm lost.
Thanks
*N Ramesh*
This e-mail and any files transmitted with it are for the sole use of
the intended recipient(s) and may contain confidential and privileged
information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies of the original message.
Any unauthorised review, use, disclosure, dissemination, forwarding,
printing or copying of this email or any action taken in reliance on this
e-mail is strictly
prohibited and may be unlawful.
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support or consulting for your OTRS system?
= http://www.otrs.com/
[otrs] otrs Error
After a while away, I finally got back to working on getting OTRS up and running. Which I do, for the most part. But, I am getting an error right now for 2 things: SysConfig, and Package Manager when I click on them in the Admin area. I have it running on Ubuntu 6.06 beta 2, using the precompiled package for Ubuntu. At first I had a permissions error when I clicked on either, but I got that worked out. Here is the error now: Software error: Can't locate object method new via package XML::Parser::Lite at ../..//Kernel/System/XML.pm line 781. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. I'm sure I'm just missing something, but I'm not sure what right now. I might need to get a list of directories to show you where things are. It seems like they are all over the place, so that could be part of the problem. -- Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] otrs Error
Brian Ronk wrote: After a while away, I finally got back to working on getting OTRS up and running. Which I do, for the most part. But, I am getting an error right now for 2 things: SysConfig, and Package Manager when I click on them in the Admin area. I have it running on Ubuntu 6.06 beta 2, using the precompiled package for Ubuntu. At first I had a permissions error when I clicked on either, but I got that worked out. Here is the error now: Software error: Can't locate object method new via package XML::Parser::Lite at ../..//Kernel/System/XML.pm line 781. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. I'm sure I'm just missing something, but I'm not sure what right now. I might need to get a list of directories to show you where things are. It seems like they are all over the place, so that could be part of the problem. Please search the list archive first. This question has been asked a number of times now. The error means you don't have the XML::Parser::Lite Perl module installed. Install it using your package manager of get it from CPAN. Nils. ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
Re: [otrs] otrs Error
this one has been on the mailing list two or three days ago, search for checkmodules Li [EMAIL PROTECTED] schrieb am 15.05.2006 20:10:03: After a while away, I finally got back to working on getting OTRS up and running. Which I do, for the most part. But, I am getting an error right now for 2 things: SysConfig, and Package Manager when I click on them in the Admin area. I have it running on Ubuntu 6.06 beta 2, using the precompiled package for Ubuntu. At first I had a permissions error when I clicked on either, but I got that worked out. Here is the error now: Software error: Can't locate object method new via package XML::Parser::Lite at ../..//Kernel/System/XML.pm line 781. For help, please send mail to the webmaster ([EMAIL PROTECTED]), giving this error message and the time and date of the error. I'm sure I'm just missing something, but I'm not sure what right now. I might need to get a list of directories to show you where things are. It seems like they are all over the place, so that could be part of the problem. -- Brian Ronk System Administrator BookMasters, Inc (419)589-5100 x1108 ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f?r Ihr OTRS System? = http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] OTRS Error
Good morning, We are running OTRS 1.3.2 on a virtual FreeBSD server. Today we received an error via email from the otrs cron daemon with the following subject line: Cron [EMAIL PROTECTED] $HOME/bin/PostMasterPOP3.pl /dev/null The body of the message contained the following (this will probably word-wrap here): Use of uninitialized value in numeric eq (==) at /usr/local/lib/perl5/5.8.4/Net/POP3.pm line 309. There is no corresponding entry in the System Log viewable from the Admin-area web interface. We are not PERL gurus, so we don't know if this is a serious or benign error, nor if we need to do anything about this error. Hence, this post. Do we need to be concerned about this? Mark -- ___ A Message From... L. Mark Stone Reliable Networks of Maine, LLC We manage your network so you can manage your business. 477 Congress Street Portland, ME 04101 Tel: (207) 772-5678 Web: http://www.RNoME.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
[otrs] otrs error after login after initial install
I just installed otrs, from cvs on a FreeBSD 4.10 with apache 1.3.27 and mod_perl 1.29_1 I went through all the docs, and everything worked like it should, ran the installer it completed without a hitch Went to the login screen which came up fine, and logged in with the initial user/pass and I get the following error in my browser: Software error: Can't insert session id! at ../..//Kernel/System/AuthSession/DB.pm line 194. Any ideas to the problem? Jaron ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? = http://www.otrs.de/
