FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
I kindly need help on this issue, please advise. From: Mamakwa M. Sefiri Sent: 05 October 2006 11:11 AM To: 'User questions and discussions about OTRS.org' Subject: FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Still need help regarding this issue. This is what I have put in Coinfig.pm regarding the notes $Self-{'Ticket::Frontend::NoteTypes'} = { 'note-external' = '1', 'note-internal' = '0', 'note-report' = '0', }; $Self-{DefaultNoteTypes} = { 'note-internal' = 1, 'note-external' = 1, 'note-report' = 1, }; From: Mamakwa M. Sefiri Sent: 03 October 2006 02:00 PM To: User questions and discussions about OTRS.org Subject: RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Yes, all the customer emails are their customerID From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? [EMAIL PROTECTED] a écrit : - Pour : User questions and discussions about OTRS.org otrs@otrs.org De : Mamakwa M. Sefiri [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did youchoose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : - Pour : User questions and discussions about OTRS.org otrs@otrs.org De : Mamakwa M. Sefiri [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in theadmin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self-{DefaultNoteTypes} = { 'note-internal' = 1, 'note-external' = 1, 'note-report' = 1, }; After that, when you close a ticketthe customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : User questions and discussions about OTRS.org otrs@otrs.org De : Mamakwa M. Sefiri [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/
Réf. : FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Well, I am not an OTRS expert but I made some investigations ans I discover that the followings :$Self-{'Ticket::Frontend::NoteTypes'} = { 'note-external' = '1', 'note-internal' = '0', 'note-report' = '0', }; is not in my config.pm file but in the ZZZAuto.pm file that is in otrs\Kernel\Config\Files. So I invite you to use the Admin web page to modify this parameter rather than modifying the config.pmHere is the direct link, just modify otrsserver by your server name :http://otrsserver/otrs/index.pl?Action="">[EMAIL PROTECTED] a écrit : -Pour : "User questions and discussions about OTRS.org" otrs@otrs.orgDe : "Mamakwa M. Sefiri" [EMAIL PROTECTED]Envoyé par : [EMAIL PROTECTED]Date : 06/10/2006 08:42AMObjet : FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notificationI kindly need help on this issue, please advise. From: Mamakwa M. Sefiri Sent: 05 October 2006 11:11 AM To: ' User questions and discussions about OTRS.org ' Subject: FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Still need help regarding this issue. This is what I have put in Coinfig.pm regarding the notes $Self-{'Ticket::Frontend::NoteTypes'} = { 'note-external' = '1', 'note-internal' = '0', 'note-report' = '0', }; $Self-{DefaultNoteTypes} = { 'note-internal' = 1, 'note-external' = 1, 'note-report' = 1, }; From: Mamakwa M. Sefiri Sent: 03 October 2006 02:00 PM To: User questions and discussions about OTRS.org Subject: RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Yes, all the customer emails are their customerID From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " otrs@otrs.org De : " Mamakwa M. Sefiri " [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did youchoose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " otrs@otrs.org De : " Mamakwa M. Sefiri " [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in theadmin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self-{DefaultNoteTypes} = { 'note-internal' = 1, 'note-external' = 1, 'note-report' = 1, }; After that, when you close a ticketthe customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : " User questions and discussions about OTRS.org " otrs@otrs.org De : " Mamakwa M. Sefiri " [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good dayI am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___OTRS mailing list: otrs - Webpage: http://otrs.org/Archiv
FW: Réf. : RE: Réf. : RE: Réf. : [otrs] notification
Still need help regarding this issue. This is what I have put in Coinfig.pm regarding the notes $Self-{'Ticket::Frontend::NoteTypes'} = { 'note-external' = '1', 'note-internal' = '0', 'note-report' = '0', }; $Self-{DefaultNoteTypes} = { 'note-internal' = 1, 'note-external' = 1, 'note-report' = 1, }; From: Mamakwa M. Sefiri Sent: 03 October 2006 02:00 PM To: User questions and discussions about OTRS.org Subject: RE: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Yes, all the customer emails are their customerID From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 01:52 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : RE: Réf. : [otrs] notification Definitively : external Have your customers a email adress in the system ? [EMAIL PROTECTED] a écrit : - Pour : User questions and discussions about OTRS.org otrs@otrs.org De : Mamakwa M. Sefiri [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:33PM Objet : RE: Réf. : RE: Réf. : [otrs] notification When I close a ticket I choose the CLOSE link and put in the solution/comment in the note-text field. The default note-type is note-internal. I tested now using note-external and it still does not send notifications to customers. Should the note-type be external or internal for customers to get notifications? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 12:05 PM To: User questions and discussions about OTRS.org Subject: Réf. : RE: Réf. : [otrs] notification Do they receive a mail when you use 'Compose an answer' ? If Yes, did youchoose External Note when closing the ticket ? [EMAIL PROTECTED] a écrit : - Pour : User questions and discussions about OTRS.org otrs@otrs.org De : Mamakwa M. Sefiri [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 12:02PM Objet : RE: Réf. : [otrs] notification I have trying both options but still customers don?t get mails. How long will it take to send an email? From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Sent: 03 October 2006 10:38 AM To: User questions and discussions about OTRS.org Subject: Réf. : [otrs] notification Yes, it's possible. You have to check in theadmin module at Ticket::Frontend::NoteTypes or modify the config.pm file adding the followings : $Self-{DefaultNoteTypes} = { 'note-internal' = 1, 'note-external' = 1, 'note-report' = 1, }; After that, when you close a ticketthe customer will receive a mail or not [EMAIL PROTECTED] a écrit : - Pour : User questions and discussions about OTRS.org otrs@otrs.org De : Mamakwa M. Sefiri [EMAIL PROTECTED] Envoyé par : [EMAIL PROTECTED] Date : 03/10/2006 09:15AM Objet : [otrs] notification Good day I am trying to activate notifications to customer, need the system to send notifications to customers when their calls have been closed. I have read the manual no genericagent but it is not clear to me. Please advice Mamakwa ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? = http://www.otrs.com/