Re: [otrs] SuSE 9.2 supplied rpms installation error
Jack Doyle wrote: In fact, you did hereby let know the responsible people, which is the OTRS GmbH - they build the SuSE RPM, not the SuSE AG. Best you can do additionally now is file a bug report on http://bugs.otrs.org/, after having made sure there isn't already one noted for this issue. Ok will do. Here is a partial list for 9.2 1. rpm -q otrs => 1.2.4-2 whereas current release version is 1.3.x 2. apache integration is incomplete and fails to load: perl errors, cgi permission errors and incorrect syntax in httpd.conf 3. yast integration is incomplete and fails to setup otrs on SuSe9.2 4. README.SUSE is incorrect As said, 1.3.x tarball installs seamlessly with manual intervention of course:) /ch ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] SuSE 9.2 supplied rpms installation error
Thanks, you helped me, too. I appreciate. -Original Message- From: Robert Kehl [mailto:[EMAIL PROTECTED] Sent: Thursday, January 20, 2005 12:56 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] SuSE 9.2 supplied rpms installation error Chris H schrieb: > Eberhard Moenkeberg wrote: >> You have to add "perl" to the long list APACHE_MODULES in >> /etc/sysconfig/apache2. > > Thanks that did it. Must be a packaging or yast bug as this should be > automatically added when yast installs otrs. Perhaps someone should let > SUSE know..;) In fact, you did hereby let know the responsible people, which is the OTRS GmbH - they build the SuSE RPM, not the SuSE AG. Best you can do additionally now is file a bug report on http://bugs.otrs.org/, after having made sure there isn't already one noted for this issue. With kind regards, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] SuSE 9.2 supplied rpms installation error
Chris H schrieb: Eberhard Moenkeberg wrote: You have to add "perl" to the long list APACHE_MODULES in /etc/sysconfig/apache2. Thanks that did it. Must be a packaging or yast bug as this should be automatically added when yast installs otrs. Perhaps someone should let SUSE know..;) In fact, you did hereby let know the responsible people, which is the OTRS GmbH - they build the SuSE RPM, not the SuSE AG. Best you can do additionally now is file a bug report on http://bugs.otrs.org/, after having made sure there isn't already one noted for this issue. With kind regards, Robert Kehl ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] SuSE 9.2 supplied rpms installation error
Eberhard Moenkeberg wrote: Is there a log file somewhere that can be reviewed as otrs still fails to start and complains that apache has not been started which is running fine. Looking at the init script there is a check for this but the http variable does not seem to be defined? Also Im not sure how this is stuctured whether OTRS uses its own apache instance or the system apache as there are various apache config scripts in /opt/otrs/scripts that perhaps are not being loaded by SuSE version??? Regardless, none of this are issues with OTRS if installed from project the tar ball (as I have done in the past) and seem to be issues with SuSE's 9.2 packaging of the same. Hints on how to get this going would be appreciated and sorry for wasting your time on this one. /ch ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] SuSE 9.2 supplied rpms installation error
Eberhard Moenkeberg wrote: You have to add "perl" to the long list APACHE_MODULES in /etc/sysconfig/apache2. Cheers -e Thanks that did it. Must be a packaging or yast bug as this should be automatically added when yast installs otrs. Perhaps someone should let SUSE know..;) /ch ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
RE: [otrs] SuSE 9.2 supplied rpms installation error
I had the same problem on 9.1 It's because mod_perl isn't installed correctly. I never could get it to work with mod_perl. Not an OTRS problem, but apache I think. - Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems -Original Message- From: Chris H [mailto:[EMAIL PROTECTED] Sent: Wednesday, January 19, 2005 10:02 PM To: User questions and discussions about OTRS. Subject: [otrs] SuSE 9.2 supplied rpms installation error Greets; Testing OTRS on SUSE 9.2 with rpms supplied by SuSE (ftp install; otrs-1.2.4-2) seem to cause an error with apache2. The line that it barf's on is the following: line 10 of /opt/otrs/scripts/apache2-httpd.include.conf which reads as follows; = #load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl = apache error message reads; = Syntax error on line 10 of < ..> Invalid command 'Perlrequire', perhaps mis-spelled..etc. etc. == anyone have a suggestion as to what is the correct syntax for the reference line? Regards and tia, /ch ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] SuSE 9.2 supplied rpms installation error
Hi, On Wed, 19 Jan 2005, Chris H wrote: Greets; Testing OTRS on SUSE 9.2 with rpms supplied by SuSE (ftp install; otrs-1.2.4-2) seem to cause an error with apache2. The line that it barf's on is the following: line 10 of /opt/otrs/scripts/apache2-httpd.include.conf which reads as follows; = #load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl = apache error message reads; = Syntax error on line 10 of < ..> Invalid command 'Perlrequire', perhaps mis-spelled..etc. etc. == anyone have a suggestion as to what is the correct syntax for the reference line? You have to add "perl" to the long list APACHE_MODULES in /etc/sysconfig/apache2. Cheers -e -- Eberhard Moenkeberg ([EMAIL PROTECTED], [EMAIL PROTECTED]) ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Re: [otrs] SuSE 9.2 supplied rpms installation error
Try deleting the Config.pm file and copy over a new copy from Config.dist.pm. Then run the installer.pl and any syntax error may be removed. You will lose the changes you made into Config.pm though. Chris --- Chris H <[EMAIL PROTECTED]> wrote: > Greets; > > Testing OTRS on SUSE 9.2 with rpms supplied by SuSE > (ftp install; > otrs-1.2.4-2) seem to cause an error with apache2. > The line that it > barf's on is the following: > > line 10 of > > /opt/otrs/scripts/apache2-httpd.include.conf which > reads as follows; > > = > > #load all otrs modules > Perlrequire > /opt/otrs/scripts/apache2-perl-startup.pl > > = > > apache error message reads; > > = > Syntax error on line 10 of < ..> > Invalid command 'Perlrequire', perhaps > mis-spelled..etc. etc. > == > > anyone have a suggestion as to what is the correct > syntax for the > reference line? > > Regards and tia, > > /ch > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
