RE: RE: RE: [otrs] Notfication email

2007-05-25 Thread Luca Martella 
 
I've changed the file C:/OTRS/Kernel/System/Web/InterfaceCustomer.pm as like 
below:

(plz notice that I have a Window server, if you use linux or unix, the path of 
the file will not be C:/OTRS/etc.)

In Kernel/System/Web/InterfaceCustomer.pm you can find the following line:
$Self-{GroupObject} = Kernel::System::CustomerGroup-new(%{$Self});

Change it to:
$Self-{CustomerGroupObject} = Kernel::System::CustomerGroup-new(%{$Self});

Cordiali saluti
Best regards

Luca Martella 
[EMAIL PROTECTED] 
2007-05-25





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Re: RE: [otrs] Notfication email

2007-05-24 Thread Luca Martella 
 
Fortunately yes! I've fixed the file manually and now it works. 

If i get any other idea in order to help you, i will let you know!

Regards

Luca Martella 
[EMAIL PROTECTED] 
2007-05-24

Messaggio originale / previous message:
 
Subject: RE: [otrs] Notfication email
Date: 2007-05-24 - Time: 17.22.54


Hi Luca,

Thanks for your suggestion, unfortunately it didn't work!  Are you still
having the same problem?  I don't see the point of a ticket system where the
email notification of new tickets doesn't work?!  There must be some sort of
fix.. Anyway, I'm going to report it as a bug I think.

Thanks

-Emily


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Luca
Martella
Sent: 24 May 2007 14:57
To: User questions and discussions a
Subject: Re: [otrs] Notfication email

Hello Emily,

I'm Luca from Italy. I've just updated to version 2.1.7 and I have the same
error that you have reported. Your email reminded me that I had the same
problem with version 2.1.1 some months ago. 

That time Mr. Ramziddin gave me this solution:

#POSIBLE SOLUTION
Bug 977
http://bugs.otrs.org/show_bug.cgi?id=977
No notification for new ticket from webinterface



In Kernel/System/Web/InterfaceCustomer.pm you can find the following line:
$Self- {GroupObject} = Kernel::System::CustomerGroup- new(%{$Self});

Change it to:
$Self- {CustomerGroupObject} = Kernel::System::CustomerGroup- new(%{$Self});


###

Take a look if this help you! If so, this means that this bug is still open!

Best regards

Luca Martella 
[EMAIL PROTECTED] 
2007-05-24

Messaggio originale / previous message:
 
Subject: [otrs] Notfication email
Date: 2007-05-24 - Time: 13.26.24


Hi there,

I'm having a problem with our system (2.1.7) in that when a new ticket gets
issued by a customer, I don't receive a notification email.  I have the
boxed ticked in the user management console that should make me receive a
mail, but I don't.  I receive mails if a ticket is altered, and also an
admin notification mail will reach me no problem.  It's only when a new
ticket gets issued that I'm not receiving mail, and that's the most
important mail of all!

Any suggestions would be great, thanks.

-Emily


Kind Regards,

Emily Flynn
IT Assistant

Allied Pension Trustees
Apex Business Centre,
Blackthorn Road,
Sandyford,
Dublin 18

Tel: +353 1 206 3010
Fax: +353 1 206 3017
Mob: 087 777 8391
Web: www.alliedpensions.com








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RE: RE: [otrs] Notfication email

2007-05-24 Thread Emily Flynn 
How did you fix it manually??


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Luca
Martella
Sent: 24 May 2007 16:34
To: User questions and discussions a
Subject: Re: RE: [otrs] Notfication email

 
Fortunately yes! I've fixed the file manually and now it works. 

If i get any other idea in order to help you, i will let you know!

Regards

Luca Martella 
[EMAIL PROTECTED] 
2007-05-24

Messaggio originale / previous message:
 
Subject: RE: [otrs] Notfication email
Date: 2007-05-24 - Time: 17.22.54


Hi Luca,

Thanks for your suggestion, unfortunately it didn't work!  Are you still
having the same problem?  I don't see the point of a ticket system where the
email notification of new tickets doesn't work?!  There must be some sort of
fix.. Anyway, I'm going to report it as a bug I think.

Thanks

-Emily


-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Luca
Martella
Sent: 24 May 2007 14:57
To: User questions and discussions a
Subject: Re: [otrs] Notfication email

Hello Emily,

I'm Luca from Italy. I've just updated to version 2.1.7 and I have the same
error that you have reported. Your email reminded me that I had the same
problem with version 2.1.1 some months ago. 

That time Mr. Ramziddin gave me this solution:

#POSIBLE SOLUTION
Bug 977
http://bugs.otrs.org/show_bug.cgi?id=977
No notification for new ticket from webinterface



In Kernel/System/Web/InterfaceCustomer.pm you can find the following line:
$Self- {GroupObject} = Kernel::System::CustomerGroup- new(%{$Self});

Change it to:
$Self- {CustomerGroupObject} = Kernel::System::CustomerGroup-
new(%{$Self});


###

Take a look if this help you! If so, this means that this bug is still open!

Best regards

Luca Martella 
[EMAIL PROTECTED] 
2007-05-24

Messaggio originale / previous message:
 
Subject: [otrs] Notfication email
Date: 2007-05-24 - Time: 13.26.24


Hi there,

I'm having a problem with our system (2.1.7) in that when a new ticket gets
issued by a customer, I don't receive a notification email.  I have the
boxed ticked in the user management console that should make me receive a
mail, but I don't.  I receive mails if a ticket is altered, and also an
admin notification mail will reach me no problem.  It's only when a new
ticket gets issued that I'm not receiving mail, and that's the most
important mail of all!

Any suggestions would be great, thanks.

-Emily


Kind Regards,

Emily Flynn
IT Assistant

Allied Pension Trustees
Apex Business Centre,
Blackthorn Road,
Sandyford,
Dublin 18

Tel: +353 1 206 3010
Fax: +353 1 206 3017
Mob: 087 777 8391
Web: www.alliedpensions.com








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