How did you fix it manually??
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Luca Martella Sent: 24 May 2007 16:34 To: User questions and discussions a Subject: Re: RE: [otrs] Notfication email Fortunately yes! I've fixed the file manually and now it works. If i get any other idea in order to help you, i will let you know! Regards Luca Martella [EMAIL PROTECTED] 2007-05-24 Messaggio originale / previous message: ==================================================== Subject: RE: [otrs] Notfication email Date: 2007-05-24 - Time: 17.22.54 Hi Luca, Thanks for your suggestion, unfortunately it didn't work! Are you still having the same problem? I don't see the point of a ticket system where the email notification of new tickets doesn't work?! There must be some sort of fix.. Anyway, I'm going to report it as a bug I think. Thanks -Emily -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Luca Martella Sent: 24 May 2007 14:57 To: User questions and discussions a Subject: Re: [otrs] Notfication email Hello Emily, I'm Luca from Italy. I've just updated to version 2.1.7 and I have the same error that you have reported. Your email reminded me that I had the same problem with version 2.1.1 some months ago. That time Mr. Ramziddin gave me this solution: #####################POSIBLE SOLUTION################################ Bug 977 http://bugs.otrs.org/show_bug.cgi?id=977 "No notification for new ticket from webinterface" ---------------------------------------------------------------------------- ------------ In Kernel/System/Web/InterfaceCustomer.pm you can find the following line: $Self- >{GroupObject} = Kernel::System::CustomerGroup- >new(%{$Self}); Change it to: $Self- >{CustomerGroupObject} = Kernel::System::CustomerGroup- >new(%{$Self}); ---------------------------------------------------------------------------- ------------ ####################################################################### Take a look if this help you! If so, this means that this bug is still open! Best regards Luca Martella [EMAIL PROTECTED] 2007-05-24 Messaggio originale / previous message: ==================================================== Subject: [otrs] Notfication email Date: 2007-05-24 - Time: 13.26.24 Hi there, I'm having a problem with our system (2.1.7) in that when a new ticket gets issued by a customer, I don't receive a notification email. I have the boxed ticked in the user management console that should make me receive a mail, but I don't. I receive mails if a ticket is altered, and also an admin notification mail will reach me no problem. It's only when a new ticket gets issued that I'm not receiving mail, and that's the most important mail of all! Any suggestions would be great, thanks. -Emily Kind Regards, Emily Flynn IT Assistant Allied Pension Trustees Apex Business Centre, Blackthorn Road, Sandyford, Dublin 18 Tel: +353 1 206 3010 Fax: +353 1 206 3017 Mob: 087 777 8391 Web: www.alliedpensions.com ==================================================== [ # ] { @ } _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? = > http://www.otrs.com/ ==================================================== [ # ] { @ } _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
