Re: [otrs] Can't edit customer

[Roy Kaldung]

On Tue, 31 Jul 2012 10:48:41 +0200, Lars Jørgensen 
wrote:
> Hi Carlos,
> 
> Some of them are created locally in OTRS, some of them come from our AD.

> Is that why the difference exists?

As far as I know is the LDAP/AD Backend Read only.

hth,
Roy

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Re: [otrs] Can't edit customer

[Lars Jørgensen]

Hi Carlos,

Some of them are created locally in OTRS, some of them come from our AD. 
Is that why the difference exists?



Lars

On 05-07-2012 17:20, Carlos Andrés Gallego Arboleda wrote:

Hi Lars,

What type of backend are you using for the customers?.

Carlos.

2012/7/5 Mike Eduard mailto:m...@znuny.com>>

Hi Lars,


On 7/5/12 14:55 , Lars Jørgensen wrote:

Normally when I edit a customer, I get this:

normal customer

But with some customers, I get this:

problem customer

What's the difference between these customers?


Normally there is no difference between customers.

Maybe the problem customer has some special characters, then it's
a software bug in OTRS.

Do you have any error message?

 mike

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Re: [otrs] Can't edit customer

[Carlos Andrés Gallego Arboleda]

Hi Lars,

What type of backend are you using for the customers?.

Carlos.

2012/7/5 Mike Eduard 

> Hi Lars,
>
>
> On 7/5/12 14:55 , Lars Jørgensen wrote:
>
>> Normally when I edit a customer, I get this:
>>
>> normal customer
>>
>> But with some customers, I get this:
>>
>> problem customer
>>
>> What's the difference between these customers?
>>
>
> Normally there is no difference between customers.
>
> Maybe the problem customer has some special characters, then it's a
> software bug in OTRS.
>
> Do you have any error message?
>
>  mike
>
> --
> Mike Eduard
> Enterprise Services for OTRS
>
> Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany
>
> P: +49 (0) 30 60 98 54 18-0
> F: +49 (0) 30 60 98 54 18-8
> W: http://znuny.com
>
> Location: Berlin - HRB 139852 B Amtsgericht Berlin-Charlottenburg
> Managing Director: Martin Edenhofer
>
>
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Re: [otrs] Can't edit customer

[Mike Eduard]

Hi Lars,

On 7/5/12 14:55 , Lars Jørgensen wrote:

Normally when I edit a customer, I get this:

normal customer

But with some customers, I get this:

problem customer

What's the difference between these customers?


Normally there is no difference between customers.

Maybe the problem customer has some special characters, then it's a 
software bug in OTRS.


Do you have any error message?

 mike

--
Mike Eduard
Enterprise Services for OTRS

Znuny GmbH // Marienstraße 11 // 10117 Berlin // Germany

P: +49 (0) 30 60 98 54 18-0
F: +49 (0) 30 60 98 54 18-8
W: http://znuny.com

Location: Berlin - HRB 139852 B Amtsgericht Berlin-Charlottenburg
Managing Director: Martin Edenhofer

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Re: [otrs] Can't edit customer

[Martin Gruner]

That's some kind of custom development / configuration that you're using. :D

Regards, mg

Am 05.07.12 14:55, schrieb Lars Jørgensen:
> Hi,
>
> Normally when I edit a customer, I get this:
>
> normal customer
>
> But with some customers, I get this:
>
> problem customer
>
> What's the difference between these customers?
>

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