Re: [otrs] Customized Response
It worked fine. thank you very much. On 10/4/07, Carlos <[EMAIL PROTECTED]> wrote: > > Hi Kamal, > You must enter as a admin user ([EMAIL PROTECTED]) and go to de admin area > where you can see a Sysconfig option. > > Carlos, > -- > *De:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *En nombre de * > Kamal > *Enviado el:* Miércoles, 03 de Octubre de 2007 05:18 p.m. > *Para:* User questions and discussions about OTRS.org > *Asunto:* Re: [otrs] Customized Response > > Dear Gabriele, > Thank you for your response. > What file exactly should I edit since I tried searching for files called > Sysconfig, ViewCompose, or ResponseFormat in the OTRS directory, but I > couldn't find them. > > Regards > > On 10/3/07, Gabriele D'Andrea <[EMAIL PROTECTED] > wrote: > > > > Take a look at SysConfig > > Ticket -> Frontend::Agent::Ticket::ViewCompose > > Ticket::Frontend::ResponseFormat: > > to customize response format > > > > Gabriele > > > > - Original Message - > > *From:* Kamal <[EMAIL PROTECTED]> > > *To:* otrs@otrs.org > > *Sent:* Wednesday, October 03, 2007 9:18 PM > > *Subject:* [otrs] Customized Response > > > > Greetings, > > I am using OTRS 2.1.6 > > > > When I'm using any kind of response linked to a queue, I'm getting the > > following inside the message: > > > > "" wrote: > > > > > > > > > > > > > > > > > > > > > How can I control the above or remove it? I just need what I write in > > the response to be displyed. > > > > Regards > > > > -- > > > > ___ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > > ___ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support or consulting for your OTRS system? > > => http://www.otrs.com/ > > > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
RE: [otrs] Customized Response
Hi Kamal, You must enter as a admin user ([EMAIL PROTECTED]) and go to de admin area where you can see a Sysconfig option. Carlos, _ De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Kamal Enviado el: Miércoles, 03 de Octubre de 2007 05:18 p.m. Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] Customized Response Dear Gabriele, Thank you for your response. What file exactly should I edit since I tried searching for files called Sysconfig, ViewCompose, or ResponseFormat in the OTRS directory, but I couldn't find them. Regards On 10/3/07, Gabriele D'Andrea <[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: Take a look at SysConfig Ticket -> Frontend::Agent::Ticket::ViewCompose Ticket::Frontend::ResponseFormat: to customize response format Gabriele - Original Message - From: Kamal <mailto:[EMAIL PROTECTED]> To: otrs@otrs.org Sent: Wednesday, October 03, 2007 9:18 PM Subject: [otrs] Customized Response Greetings, I am using OTRS 2.1.6 When I'm using any kind of response linked to a queue, I'm getting the following inside the message: "" wrote: > > > > > How can I control the above or remove it? I just need what I write in the response to be displyed. Regards _ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ <http://www.otrs.com/> ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Customized Response
Dear Gabriele, Thank you for your response. What file exactly should I edit since I tried searching for files called Sysconfig, ViewCompose, or ResponseFormat in the OTRS directory, but I couldn't find them. Regards On 10/3/07, Gabriele D'Andrea <[EMAIL PROTECTED]> wrote: > > Take a look at SysConfig > Ticket -> Frontend::Agent::Ticket::ViewCompose > Ticket::Frontend::ResponseFormat: > to customize response format > > Gabriele > > - Original Message - > *From:* Kamal <[EMAIL PROTECTED]> > *To:* otrs@otrs.org > *Sent:* Wednesday, October 03, 2007 9:18 PM > *Subject:* [otrs] Customized Response > > Greetings, > I am using OTRS 2.1.6 > > When I'm using any kind of response linked to a queue, I'm getting the > following inside the message: > > "" wrote: > > > > > > > > > > > > > How can I control the above or remove it? I just need what I write in the > response to be displyed. > > Regards > > -- > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > > > ___ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/ > ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Re: [otrs] Customized Response
Take a look at SysConfig Ticket -> Frontend::Agent::Ticket::ViewCompose Ticket::Frontend::ResponseFormat: to customize response format Gabriele - Original Message - From: Kamal To: otrs@otrs.org Sent: Wednesday, October 03, 2007 9:18 PM Subject: [otrs] Customized Response Greetings, I am using OTRS 2.1.6 When I'm using any kind of response linked to a queue, I'm getting the following inside the message: "" wrote: > > > > > How can I control the above or remove it? I just need what I write in the response to be displyed. Regards -- ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
