Hi Jon,
What would happen if you'd re-select the mail notifications and queues in
your User Preferences?
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Aug 12, 2009 at 11:20, Jonathan Clayton
wrote:
> Hi,
>
> My setup of OTRS will not send any notification type emails to external
> addresses.
>
> Currently, I have a admin (Jon), and have setup his email to be
> j...@internaldomain.co.uk.
>
> Then when messages are sent back and forth and external users/customers to
> update new tickets, Jon will received notification emails perfectly well,
> such as “you have a follow up” or “a ticket has been updated”, this is
> great.
>
> However, as Jon now wants to be able to get notifications sent to his
> external “googlemail” account, I tried changing over his email from
> j...@internaldomain.co.uk , to his external email, j...@googlemail.com
>
> Now none of the notification emails ever reach his googlemail account,
> neither do they go into the “spam” folder. It is the same if he uses any
> other external email account like j...@yahoomail.co.uk.
>
> What I don’t understand is why, if you update a ticket, all external emails
> addresses are emailed fine. Also if you email jon from the admin email
> screen, he receives the email.
>
> Currently our setup is to use SMTP to an exchange server which is located
> on our network.
>
> It’s almost like when notifications are sent out, they are using sendmail
> rather than SMTP?? Could this be the case?
>
> How can normal emails and ticket updates work, while email notifcations
> work fine internally, but not to external emails!!! Its weird and baffling
> me, I’ve tried everything!
>
> Please can someone help me with this before I rip my hair out.
>
> Best regards,
>
>
>
> Jon.
>
>
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