Re: [otrs] Problem with OTRS 3.0.5 and SOAP::Lite: 500 internal server error

2011-01-21 Thread Peter Eckel 
Hi Nils, 

> be careful. AFAIK this only works if you do not use mod_perl.
> Michiel might be able to add some insights here ... ?!?!

I'll be interested in any information about the problem - OTOH, in Centos 5.5, 
mod_perl seems to be installed by default, and it it cenrtainly installed on my 
machines. So there does not seem to be an issue with mod_perl and the modified 
HTTP.pm.

Cheers, 

  Peter.

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Re: [otrs] Problem with OTRS 3.0.5 and SOAP::Lite: 500 internal server error

2011-01-21 Thread Roy Kaldung 
On Fri, 21 Jan 2011 12:22:34 +0100, Nils Leideck 
wrote:
> Dear Peter,
> 
> be careful. AFAIK this only works if you do not use mod_perl.
> Michiel might be able to add some insights here ... ?!?!

Hi,

I have this workaround running with OTRS 2.4.9 and 3.0.5, both running
with mod_perl.

Regards, Roy

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Re: [otrs] Problem with OTRS 3.0.5 and SOAP::Lite: 500 internal server error

2011-01-21 Thread Nils Leideck 
Dear Peter,

be careful. AFAIK this only works if you do not use mod_perl.
Michiel might be able to add some insights here ... ?!?!

Cheers, Nils

— 
Nils Leideck
Senior Consultant

http://webint.cryptonode.de / a Fractal project

On 21.01.2011, at 11:46, Peter Eckel wrote:

> Hi Nils, 
> 
>> that is an interesting one!
> 
> I would have preferred it to be a little less interesting :-)
> 
>> Just a first try, do you use SSL and if so, can you retry without?
>> And can you post your SOAP script?
> 
> Nope, SSL is (currently) not part of the picture - I tried to simplify the 
> setup as much as I could. 
> 
> But by some hours of heavy web browsing I actually found out what's wrong ... 
> there is a bug in SOAP::Lite, in SOAP/Transport/HTTP.pm, to be precise:
> 
> [pete@neos-otrs1 Transport]$ diff HTTP.pm HTTP.pm.buggy 
> 559c559
> < while ( read( STDIN, $buffer, $length ) ) {
> ---
>>while ( sysread( STDIN, $buffer, $length ) ) {
> 
> Just replace 'sysread' by 'read' in line 559, and it works. 
> 
> Cheers, 
> 
>  Pete.
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Re: [otrs] Problem with OTRS 3.0.5 and SOAP::Lite: 500 internal server error

2011-01-21 Thread Peter Eckel 
Hi Nils, 

> that is an interesting one!

I would have preferred it to be a little less interesting :-)

> Just a first try, do you use SSL and if so, can you retry without?
> And can you post your SOAP script?

Nope, SSL is (currently) not part of the picture - I tried to simplify the 
setup as much as I could. 

But by some hours of heavy web browsing I actually found out what's wrong ... 
there is a bug in SOAP::Lite, in SOAP/Transport/HTTP.pm, to be precise:

[pete@neos-otrs1 Transport]$ diff HTTP.pm HTTP.pm.buggy 
559c559
< while ( read( STDIN, $buffer, $length ) ) {
---
> while ( sysread( STDIN, $buffer, $length ) ) {

Just replace 'sysread' by 'read' in line 559, and it works. 

Cheers, 

  Pete.
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Re: [otrs] Problem with OTRS 3.0.5 and SOAP::Lite: 500 internal server error

2011-01-20 Thread Nils Leideck 
Dear Peter,

that is an interesting one!
When searching the internet it is mostly redirecting to you email :-)

Just a first try, do you use SSL and if so, can you retry without?
And can you post your SOAP script?

Cheers, Nils

— 
Nils Leideck
Senior Consultant

http://webint.cryptonode.de / a Fractal project

On 20.01.2011, at 12:34, Peter Eckel wrote:

> Hi, 
> 
> I have a very annoying problem with OTRS and the SOAP::Lite interface. 
> 
> I have an instance of OTRS running which I used SOAP to connect to, 
> everything works just fine. The base operating system is CentOS 5.5, OTRS 
> version is 3.0.5 and SOAP::Lite is installed in version 0.710.10 (since 7.12 
> is not supported according tootrs.CheckModules.pl). 
> 
> I use SOAP::Lite (same version) on a monitoring system to create and retrieve 
> tickets from OTRS. As said before, this all runs perfectly well. 
> 
> Now I set up another system from scratch for a demo. Same OS version, latest 
> patches, same SOAP::Lite version, same OTRS version ... all relevant parts 
> seem to be identical. With one exception: Accessing OTRS via SOAP does not 
> work at all. On the client side, I just get a '500 internal server error', on 
> the server side there is exactly nothing in the error_log of httpd, nothing 
> in OTRS's system log, and just the following in the Apache access log:
> 
> 172.16.40.101 - - [20/Jan/2011:11:44:07 +0100] "POST /otrs/rpc.pl HTTP/1.1" 
> 500 638 "-" "SOAP::Lite/Perl/0.710.10"
> 172.16.40.101 - - [20/Jan/2011:11:45:30 +0100] "POST /otrs/rpc.pl HTTP/1.1" 
> 500 638 "-" "SOAP::Lite/Perl/0.710.10"
> 172.16.40.101 - - [20/Jan/2011:11:45:32 +0100] "POST /otrs/rpc.pl HTTP/1.1" 
> 500 638 "-" "SOAP::Lite/Perl/0.710.10"
> 172.16.40.101 - - [20/Jan/2011:11:47:21 +0100] "POST /otrs/rpc.pl HTTP/1.1" 
> 500 638 "-" "SOAP::Lite/Perl/0.710.10"
> 172.16.40.101 - - [20/Jan/2011:11:51:13 +0100] "POST /otrs/rpc.pl HTTP/1.1" 
> 500 638 "-" "SOAP::Lite/Perl/0.710.10"
> 172.16.40.101 - - [20/Jan/2011:11:51:21 +0100] "POST /otrs/rpc.pl HTTP/1.1" 
> 500 638 "-" "SOAP::Lite/Perl/0.710.10"
> 172.16.40.101 - - [20/Jan/2011:11:51:22 +0100] "POST /otrs/rpc.pl HTTP/1.1" 
> 500 638 "-" "SOAP::Lite/Perl/0.710.10"
> 172.16.40.101 - - [20/Jan/2011:11:51:22 +0100] "POST /otrs/rpc.pl HTTP/1.1" 
> 500 638 "-" "SOAP::Lite/Perl/0.710.10"
> 172.16.40.101 - - [20/Jan/2011:12:08:41 +0100] "POST /otrs/rpc.pl HTTP/1.1" 
> 500 638 "-" "SOAP::Lite/Perl/0.710.10"
> 172.16.40.101 - - [20/Jan/2011:12:08:52 +0100] "POST /otrs/rpc.pl HTTP/1.1" 
> 500 638 "-" "SOAP::Lite/Perl/0.710.10"
> 
> ... which is not very enlightening. I restarted the httpd, rebooted the 
> server - nothing changes. 
> 
> One difference: OTRS has been set up without mail access on the demo system, 
> since there is no mail server in the demo environment. Tickets are only 
> opened by the monitoring system, never by mail, and there also should be no 
> notifications. 
> 
> Has anyone seen that before? Apart from that, OTRS runs fine. 
> 
> The output of otrs.CheckModules.pl:
> 
> [root@neos-otrs1 bin]# ./otrs.CheckModules.pl 
>  o CGIok (v3.50)
>  o Crypt::PasswdMD5...ok (v1.3)
>  o CSS::Minifier..ok (v0.01)
>  o Date::Format...ok (v2.22)
>  o Date::Pcalcok (v1.2)
>  o DBIok (v1.52)
>  o DBD::mysql.ok (v3.0007)
>  o Digest::MD5ok (v2.36)
>  o Digest::SHA::PurePerl..ok (v5.48)
>  o Encode::HanExtra...Not installed! (Optional - Required to 
> handle mails with several Chinese character sets.)
>  o GD.Not installed! (Optional - Required for 
> stats)
> o GD::TextNot installed! (Optional - Required for 
> stats.)
> o GD::Graph...Not installed! (Optional - Required for 
> stats.)
> o GD::Graph::linesNot installed! (Optional - Required for 
> stats.)
> o GD::Text::Align.Not installed! (Optional - Required for 
> stats.)
>  o IO::Scalar.ok (v2.110)
>  o IO::Wrap...ok (v2.110)
>  o JavaScript::Minifier...ok (v1.05)
>  o JSON...ok (v2.50)
> o JSON::PPok (v2.27103)
> o JSON::XSNot installed! (Optional - Install it for 
> faster AJAX/JavaScript handling.)
>  o LWP::UserAgent.ok (v2.033)
>  o Mail::Internet.ok (v2.07)
>  o Mail::POP3Client...ok (v2.18 )
> o IO::Socket::SSL.ok (v1.01)
>  o MIME::Base64...ok (v3.07)
>  o MIME::Toolsok (v5.428)
>  o ModPerl::Util..ok (v2.04)
> o Apache::DBI.Not installed! (Optional - Improves 
> performance on Apache webservers with mod_perl by establishing persistent 
> database connections.)
> o Apache2::Reload.ok (v0.11)
>  o Net::DNS.