Re: [otrs] change ticket priority w/o acquire ownership
Hi Roy Changes made in SysConfig (or just about any of the OTRS configuration files) are reflected in OTRS immediately without the need to restart the webserver. Lars -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Roy Kaldung Sent: Tuesday, May 17, 2011 1:42 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] change ticket priority w/o acquire ownership On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini fra...@gmail.com wrote: Is there a way to change ticket priority w/o acquiring ticket ownership ? I need a supervisor agent that must be able to change priority of every tickets. Hi Francesco: Have a look into SysConfig and check the configuration settings for Frontend::Agent::Ticket::ViewPriority Changing Ticket::Frontend::AgentTicketPriority###RequiredLock from yes to no should work for you. Don't forget to restart your webserver. Regards, Roy -- Roy Kaldung - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] change ticket priority w/o acquire ownership
On Wed, 18 May 2011 11:42:19 +, Lars Jørgensen l...@kb.dk wrote: Hi Roy Changes made in SysConfig (or just about any of the OTRS configuration files) are reflected in OTRS immediately without the need to restart the webserver. Hi Lars, Sorry, I have to disagree. It depends on your installation. If OTRS is running on an Apache with mod_perl a restart is necessary when Apache::Reload is disabled or not proper configured. That's why I alway recommend to restart the webserver. Regards, Roy - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] change ticket priority w/o acquire ownership
Hi Roy, On Wed, May 18, 2011 at 14:13, Roy Kaldung r...@kaldung.com wrote: Sorry, I have to disagree. It depends on your installation. If OTRS is running on an Apache with mod_perl a restart is necessary when Apache::Reload is disabled or not proper configured. Since OTRS 2.4.4 or so we actually bundle Apache::Reload with OTRS; so around 98% deployments probably would have it enabled. Of course there are scenarios where you don't have it, for instance if you're running on nginx+fastcgi, or other more exotic configurations. That's why I alway recommend to restart the webserver. It's a bit like some old bureaucrat I knew, who verified copies he made on the copier word for word before he was convinced that the copy was OK. But then again, it does not per se *hurt* to restart the web server (unless maybe for your dear users). -- Mike - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] change ticket priority w/o acquire ownership
On Wed, 18 May 2011 15:40:47 +0200, Michiel Beijen michiel.bei...@gmail.com wrote: It's a bit like some old bureaucrat I knew, who verified copies he made on the copier word for word before he was convinced that the copy was OK. But then again, it does not per se *hurt* to restart the web server (unless maybe for your dear users). And a reload is also sufficient and shouldn't disturb your users. ;-) Roy - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] change ticket priority w/o acquire ownership
thanks, it works! (without restart in my environment) Francesco On Tue, May 17, 2011 at 1:42 PM, Roy Kaldung r...@kaldung.com wrote: On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini fra...@gmail.com wrote: Is there a way to change ticket priority w/o acquiring ticket ownership ? I need a supervisor agent that must be able to change priority of every tickets. Hi Francesco: Have a look into SysConfig and check the configuration settings for Frontend::Agent::Ticket::ViewPriority Changing Ticket::Frontend::AgentTicketPriority###RequiredLock from yes to no should work for you. Don't forget to restart your webserver. Regards, Roy -- Roy Kaldung - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Re: [otrs] change ticket priority w/o acquire ownership
On Tue, 17 May 2011 12:53:55 +0200, Francesco Pasqualini fra...@gmail.com wrote: Is there a way to change ticket priority w/o acquiring ticket ownership ? I need a supervisor agent that must be able to change priority of every tickets. Hi Francesco: Have a look into SysConfig and check the configuration settings for Frontend::Agent::Ticket::ViewPriority Changing Ticket::Frontend::AgentTicketPriority###RequiredLock from yes to no should work for you. Don't forget to restart your webserver. Regards, Roy -- Roy Kaldung - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
