I don't seem to have Ticket::Frontend::AgentTicketNote ? I have view note?
Thank you,
Garabed Yegavian
323.465.6772 x3414
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Today's Topics:
1. Re: Ticket Assignment (Roy Kaldung)
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Message: 1
Date: Wed, 19 Oct 2011 17:15:40 -0700
From: Roy Kaldung r...@kaldung.com
Subject: Re: [otrs] Ticket Assignment
To: User questions and discussions about OTRS. otrs@otrs.org
Message-ID: 4e9f682c.2090...@kaldung.com
Content-Type: text/plain; charset=ISO-8859-1
On 10/19/11 4:14 PM, Garabed Yegavian wrote:
Is there a way to have a group get all emails from a ticket. I do not
want the communication to get locked between one person rather have it
be a group effort in solving the issues. We are using this internally only.
Example: If I create a ticket I want it to broadcast to all technical
people in the group. I want anyone to be able add to that ticket and
when they do it should update the whole team. It seems as if the
communication gets locked between the creator and the owner
Hi,
for allowing a group to add to a ticket check for RequiredLock in the
SysConfig, e.g. Ticket::Frontend::AgentTicketNote###RequiredLock and set
it to No.
For updating the team use the NotificationEvents like ArticleCreate,
ArticleSend etc.
hth,
Roy
--
Roy Kaldung
e-mail: r...@kaldung.com
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