Re: [OT] Ticketing System

2011-01-24 Thread Iain Carlin 
http://www.versasrshelpdesk.com/default.aspx is one I have used in a past
life. Web (.Net) application but great gui and flexible.

On 24 January 2011 16:41, Hemal Modi he...@lawcentral.com.au wrote:

 Hi,

 I am currently looking for a good ticketing system for IT helpdesk support.
 Is there something you are impressed with which is cost-effective as well
 easy to manage?

 Thanks,
 Hemal

RE: [OT] Ticketing System

2011-01-23 Thread Steven Parish 
We are using Helpstar - provides Windows client plus web portal with rules 
engine for escalation, automatic creation of support issue from incoming emails 
plus many other features. Reasonably priced (not free).

Regards,

Steven Parish

-Original Message-
From: ozdotnet-boun...@ozdotnet.com [mailto:ozdotnet-boun...@ozdotnet.com] On 
Behalf Of Hemal Modi
Sent: Monday, 24 January 2011 5:11 PM
To: ozDotNet
Subject: [OT] Ticketing System

Hi,

I am currently looking for a good ticketing system for IT helpdesk support. Is 
there something you are impressed with which is cost-effective as well easy to 
manage?

Thanks,
Hemal

Re: [OT] Ticketing System

2011-01-23 Thread Wallace Turner 

http://www.zendesk.com/

i have used and liked

On 24/01/2011 2:11 PM, Hemal Modi wrote:

Hi,

I am currently looking for a good ticketing system for IT helpdesk support. Is 
there something you are impressed with which is cost-effective as well easy to 
manage?

Thanks,
Hemal



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Re: [OT] Ticketing System

2011-01-23 Thread Joseph Clark 
If a Java app doesn't scare you off, have a look at
JIRAhttp://www.atlassian.com/jira.


disclaimer: I work for Atlassian. :-)


On Mon, Jan 24, 2011 at 5:11 PM, Hemal Modi he...@lawcentral.com.au wrote:

 Hi,

 I am currently looking for a good ticketing system for IT helpdesk support.
 Is there something you are impressed with which is cost-effective as well
 easy to manage?

 Thanks,
 Hemal