powermail-discuss Digest #2899 - 11/18/10
powermail-discuss Digest #2899 - Thursday, November 18, 2010 Re(4): 2 GB limit by Mark S. P. Smith mspsm...@gol.com -- Subject: Re(4): 2 GB limit From: Mark S. P. Smith mspsm...@gol.com Date: Thu, 18 Nov 2010 10:01:30 + I for one may take Jean Michel up on this offer. I do not need to get around the 2 GB limit, but being able to search through all the attachments as well as the message database itself makes this worth considering. I have some old archived mail folders (for long dead accounts) which it would also be useful to search occasionally. Mark At Wed, 10 Nov 2010 13:18:28 +0100, the quick nimble fingers of CTM info wrote: Mark, On Wed, 10 Nov 2010 09:01:20 +, Mark S. P. Smith mspsm...@gol.com wrote: for people trying to work around the 2GB limit, being asked to buy another application is not a good answer, IMHO. I can agree to this point of view. There is something we can do here: if a consensus builds that our approach to indexing archived mail in FoxTrot Personal Search is a technically acceptable, second-best acceptable option to working around the 2GB max database size (one that also has advantages, since: - it lets you index the rest of your life, including attachments and documents) - archiving allows you not to have to backup one huge database at every change, i.e. in TimeCapsule then we would be ready to make these PowerMail owners a fair , one-time offer they can't refuse on FoxTrot Personal Search. Let me know in private e-mail. On the IMAP topic: I agree too. Since the iPhone came along, personally I've been running PowerMail in parallel with the iPhone mail client Apple Mail. PowerMail is the client of choice for authoring messages, replying to received mail, archiving while I use AppleMail as a second opinion view on my e-mail accounts, one which has the advantage of good, multi-account IMAP and notifications in the dock. The two really coexist well. Kind regards, jean michel -- End of powermail-discuss Digest
Does CTM really exist or is the customer service just abysmal?
Ok, I hate to put this on the public list, but I am about to give up. Or, maybe some things got lost in spam filters, in which case this has a better chance of getting through.. I have been using Powermail for 7 years. I have had several licences for my company. When PM6 came out, I upgraded two of them, and paid for the multiple upgrade. I have a receipt for what I paid. At the time I got the new key, I actually only installed one copy. Back in June or July, I went to upgrade the other copy, and found out that CTM had sent me a licence key for only one copy, not the multiple I had paid for. I emailed them at the time (late June or early July ). I emailed them a week later (mid July). I emailed them in mid August. At that point I got an email saying that the person was in a course and would respond the next week. Never happened. I tried again in September. No response. I have sent a total of about 7 emails now and still do not have my very simple problem solved. CTM, this is absurdly bad customer service. I want my license key or I want my money back. Please reply publicly to this list, just to let us know someone is actually there! Bob Parks
Re: Does CTM really exist or is the customer service just abysmal?
On 19-Nov-10, at 11:59 AM, Bob Parks wrote: Please reply publicly to this list, just to let us know someone is actually there! Bob Parks They are around, Bob. We get occasional responsive missives... -- John Snippe
Re: powermail-discuss Digest #2899 - 11/18/10
I agree. Joe Hallett On Nov 18, 2010, at 11:00 AM, PowerMail discussions powermail-discuss@ctmdev.com wrote: I for one may take Jean Michel up on this offer.
powermail-discuss Digest #2900 - 11/19/10
powermail-discuss Digest #2900 - Friday, November 19, 2010 Does CTM really exist or is the customer service just abysmal? by Bob Parks b...@kidsource.com Re: Does CTM really exist or is the customer service just abysmal? by John Snippe j...@snippe.ca Fwd: Your personal PowerMail 6 registration info ! by CTM info ctm-li...@ctmdev.com Re: powermail-discuss Digest #2899 - 11/18/10 by joe hallett joe...@mac.com -- Subject: Does CTM really exist or is the customer service just abysmal? From: Bob Parks b...@kidsource.com Date: Fri, 19 Nov 2010 08:59:29 -0800 Ok, I hate to put this on the public list, but I am about to give up. Or, maybe some things got lost in spam filters, in which case this has a better chance of getting through.. I have been using Powermail for 7 years. I have had several licences for my company. When PM6 came out, I upgraded two of them, and paid for the multiple upgrade. I have a receipt for what I paid. At the time I got the new key, I actually only installed one copy. Back in June or July, I went to upgrade the other copy, and found out that CTM had sent me a licence key for only one copy, not the multiple I had paid for. I emailed them at the time (late June or early July ). I emailed them a week later (mid July). I emailed them in mid August. At that point I got an email saying that the person was in a course and would respond the next week. Never happened. I tried again in September. No response. I have sent a total of about 7 emails now and still do not have my very simple problem solved. CTM, this is absurdly bad customer service. I want my license key or I want my money back. Please reply publicly to this list, just to let us know someone is actually there! Bob Parks -- Subject: Re: Does CTM really exist or is the customer service just abysmal? From: John Snippe j...@snippe.ca Date: Fri, 19 Nov 2010 12:13:08 -0500 On 19-Nov-10, at 11:59 AM, Bob Parks wrote: Please reply publicly to this list, just to let us know someone is actually there! Bob Parks They are around, Bob. We get occasional responsive missives... -- John Snippe -- Subject: Fwd: Your personal PowerMail 6 registration info ! From: CTM info ctm-li...@ctmdev.com Date: Fri, 19 Nov 2010 19:36:45 +0200 Hello Bob, As far as I could tell, this case was closed over two months ago when we sent you your second key. Please see the actual key forwarded to you in separate mail; you asked for a public reply here so the excerpt is snipped below. Our system for issuing licences has been automated for a while now, but one if its limitations is that the script does not automatically loop in sending a number of licenses greater than one automatically, this is a shortcoming. Finally, I've never been shy of admitting an occasional incompetence in customer support publically on this list; however this case is a bit unfair, but you may not have received the key I guess. Please follow up with either Chantal or myself in private mail if there is anything else we can do. Kind regards, jean michel/ctm qa Begin Forwarded Message Subject: Your personal PowerMail 6 registration info ! Date Sent: Saturday, September 18, 2010 3:49 PM From: CTM registration ctm-sa...@ctmdev.com To: b...@kidsource.com To the attention of Bob Parks , Thank you for choosing PowerMail 6, a sustainable alternative to Mac e- mail clients evolving since 1995. Please save this message as your proof-of-purchase, it may be required if you request technical support in the future. Kind regards, Chantal Favre CTM Development ctm-sa...@ctmdev.com - End Forwarded Message - -- Subject: Re: powermail-discuss Digest #2899 - 11/18/10 From: joe hallett joe...@mac.com Date: Fri, 19 Nov 2010 10:48:57 -0800 I agree. Joe Hallett On Nov 18, 2010, at 11:00 AM, PowerMail discussions powermail-discuss@ctmdev.com wrote: I for one may take Jean Michel up on this offer. -- End of powermail-discuss Digest
Re: 2 GB limit
Jeremy Hughes skrev 2010-11-15 13.52: MiB (14/11/10, 07:36) said: The monolithic database format is also an issue for backup programs that work at a file level (Retrospect, Time Machine etc.) Erroneous assumption. I think you missed my point, even though you quoted it. QRecall, by its own description, doesn't work at a file level. No, it works on a subfile level, ie parts of files. If it worked only on the file level, then we would have the problems you describe. The end all with Qrecall is that only The Changes made to a file will be backed up, instead of the whole file. So, if you back up every hour, only the changes made to the powermail DB during that hour will have to be backed up as the rest have already been backed up once. I'm sure other backup software does this as well. If not, they should. /MB
Re: 2 GB limit
Bill Schjelderup skrev 2010-11-11 23.50: Check out Crashplan.com The Pro version looks promising, though I'd prefer if they'd have any number of seats instead of fixed numbers.
Re: 2 GB limit
Peter Lovell skrev 2010-11-12 00.31: the PM database is great for storage and access efficiency, but not so good for incremental backup. Only with suboptimal tools that is. The sparsebundle image idea is also quite useful for those that can't switch backup solution quickly. /MB
backup strategies
Crashplan also only backs up file differences and even if you move files, they don't have to be backed up again. Crashplan has a free version that backs up daily, and a Plus version where you can set the frequency. You can use the same volume to backup as time machine, and put your powermail files into the don't backup preference for time machine. thus for no additional cost, you can get the benefits of time machine for most files, and use crashplan for Powermail. Crashplan also has options for off site backup. If you value your data, you should have more than one backup, and having it offsite is a excellent choice. Another free solution (if your files are under 2gb) is dropbox. Pay for up to 50gb of storage, and sync the data to other machines too. Dropbox isn't sold as a backup solution, but it does a good job of it. Dropbox also does data compression, and incremental backups. I'm not sure if it gives good results for open files...but if you close powermail, it will backup automatically. I do know some products support dropbox, I assume they insure compatibility when files are open, although I don't know for sure. I use Time Machine, Dropbox, Crashplan and Tri-Backup for backup on my personal machines. I use each product for the specific benefits they each provide. Time Machine is great, but it's very dumb about big files, moved files and securing your private data. I'd never let my backup technology dictate what other products I use. I am very serious about backup on my personal as well as company machines. At home, my children and wife have their machines automatically backed up to my main machine via the free version of crashplan. One daughter's notebook is backed up to my home machine even when she is living in the dorms at college. Although I'm a big fan of Crashplan, there are other products that will provide excellent backup solutions for big files such as the powermail database. +---+ Bill Schjelderup, President b...@companioncorp.com COMPanion Corporation801-365-0555 voice 1831 Fort Union Blvd. 801-943-7752 fax Salt Lake City, Utah 84121-3041 www.companioncorp.com +---+ Nusquam est qui ubique est. - He who is everywhere is nowhere. This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are NOT the intended recipient, I'm sorry to bother you and will attempt to address my messages more carefully in the future. George Henne wrote 2010-11-11 18.14: I just checked - PowerMail is responsible for 90% of of the backup activity on my system. (I use TimeMachine). The problem is that if just one email comes in an hour (which always happens), the complete database gets backed up again. One database per folder would reduce the backup requirements dramatically. There would be less load on the system, and my Time Machine would be able backups for a much longer time period. Qrecall www.qrecall.com would reduce the amount of data backed up at every recurring backup.
Re(2): 2 GB limit
MB - excellent point - I've used the sparsebundle option for my notebook when I travel, although the primary objective was to have my data encrypted without using Apple's home folder encryption model. For long trips I carry a backup drive so I can backup my notebook when crashplan can't communicate over the internet. Yes, I HATE losing data. Crashplan does charge per seat, but if you only need daily backup the free version is really nice. I believe you can mix and match versions on various machines, although I've not tried that. I remember when the only decent Mac tool was Retrospect, today there are lots of excellent products. +---+ Bill Schjelderup, President b...@companioncorp.com COMPanion Corporation801-365-0555 voice 1831 Fort Union Blvd. 801-943-7752 fax Salt Lake City, Utah 84121-3041 www.companioncorp.com +---+ Nusquam est qui ubique est. - He who is everywhere is nowhere. This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are NOT the intended recipient, I'm sorry to bother you and will attempt to address my messages more carefully in the future. Peter Lovell skrev 2010-11-12 00.31: the PM database is great for storage and access efficiency, but not so good for incremental backup. Only with suboptimal tools that is. The sparsebundle image idea is also quite useful for those that can't switch backup solution quickly. /MB
Fwd: Your personal PowerMail 6 registration info !
Subject: Fwd: Your personal PowerMail 6 registration info ! From: CTM info ctm-li...@ctmdev.com Date: Fri, 19 Nov 2010 19:36:45 +0200 Hello Bob, As far as I could tell, this case was closed over two months ago when we sent you your second key. I never received it. As I mentioned, some of the problem may have been spam filters. This email address has been used for over 15 years now, and every spammer on the planet seems to send to it! (many hundreds per day). I did receive two other copies of the email, one forwarded today, and one dated Sept 18 that just showed up (with all the headers dated today). Finally, I've never been shy of admitting an occasional incompetence in customer support publically on this list; however this case is a bit unfair, but you may not have received the key I guess. Well, I did send several emails in July with no response, then some in August that got the will reply next week, and one in Sept, a few days before you sent the key that I never received. And the keys just made it through the same spam filters as before (with no changes in the filters) Thank you for sorting this out! Bob * * Bob ParksOne of the penalties for refusing * * b...@kidsource.comto participate in politics is that you * * pa...@alum.mit.edu end up being governed by your inferiors.* * http://www.kidsource.com/ --Plato * *
