Re: Upgraded to PT 12 yesterday. Download links still not appearing.

[Nickus de Vos]

I agree that the Avid site is quite weird when it comes to upgrading and 
downloading new versions. Also, might just be me, but seams each time I visit 
their site it's not quite the same, as if they constantly make small changes. 

Sent from my iPhone

> On 04 Nov 2015, at 21:42, Vaughn Brown  wrote:
> 
> Slao,
> 
> You are not the only one. When I was upgrading mine to PT 12 it took
> me a few days. I called a friend of mine to help, then had to ask my
> sighted partner to click on the iLoc registration etc. It also took me
> a while to sort through the various parts of the website, too.
> 
> Thank you for sharing your experience.
> Vaughn
> 
>> On 11/4/15, Slau Halatyn  wrote:
>> To add to what Kevin mentioned about the upgrade process, I must say, having
>> gone through it with my assistant over the last couple of years, it was not
>> an issue because I didn't have to deal with anything aside from simply
>> providing information. Well, I attempted the process today and, man, it's
>> frustrating. Now, I've registered and activated Pro Tools in the past
>> without issue but that was several years ago and it worked fine. Today, when
>> I pasted my authorization code in and hit return, I was prompted to update
>> my billing and shipping info. After following the link, there was no way for
>> me to find the "Confirm" button. Now, perhaps I was a bit impatient after
>> several attempts but I really saw no other option but to contact my
>> Sweetwater rep and he took care of the authorization process. I took care of
>> the rest but that initial authorization step, at least for me (and I might
>> not have updated my info for some time), was pretty much impossible. There's
>> something about Avid's site that's just quirky. The whole products section
>> seems to be fine but the activation/registration part of it is wonky.
>> 
>> Anyway. Also, thanks to Kevin for pointing out the upgrade link in which you
>> select which bundle license will be surrendered before moving on to the
>> downloads. That was helpful. I wouldn't have thought to necessarily click on
>> that link.
>> 
>> Slau
>> 
>>> On Nov 4, 2015, at 10:25 AM, Kevin Reeves  wrote:
>>> 
>>> Ok. I figured out the problem.
>>> 
>>> I got on with the sweet water tech guy via team viewer, and he pointed out
>>> a popup button below the perpetual license that I missed. You have to
>>> choose which bundle to upgrade from.
>>> Once that was clicked, the downloads showed up for PT 12. Now, if I can
>>> just figure out where my free 11 plug is available for download, I’m all
>>> set.
>>> 
>>> Kevin
>>> 
>>> --
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>> 
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> 
> 
> -- 
> Vaughn Brown
> Berklee College of Music Graduate, Bachelor in Music, Drummer, educator
> 504-202-8492
> http://www.vaughnbrown.net
> 
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subscribe

[Vaughn Brown]

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Not an official endorsement, but PT 12 works with El Cap.

[Kevin Reeves]

Hey folks.
I stated a few weeks ago that el cap Broke pt 11 in some incredibly weird ways.

The reason I had upgraded one of my machines before it was fully authorized by 
avid was the fact that I was tired of VO being sluggish.

I have a second production machine, so if anything broke, I’d just divert my 
work over to it, as it was still running Yosemite.
Essentially, I couldn’t arm tracks for recording, import audio, or insert plugs.

This week, I decided to go ahead and bite the bullet and grab PT 12, as I 
didn’t want to miss my chance to get the full version of the eleven guitar amp 
modeler as an added bonus.

I’m happy to report that on the latest beta of El Cap, Pro Tools 12 is 
functioning as advertised. I’m going through all the new bonus plugs that come 
with 12, and I especially love the Tape Echo stomp box.
I also love the new dashboard when pro tools is first opened. Finally, they 
combined the 2 screens into 1 when creating a new session.

This is my initial look at 12, as I just got it up and running.
I’ll be doing some light client work tomorrow, so we’ll see how this goes.

Your mileage may very, void where prohibited, may cause cramping, gas, 
bloating, and so on and so on.

Install at your own risk.

Kevin


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RE: Upgraded to PT 12 yesterday. Download links still not appearing.

[david]

-Original Message-
From: ptaccess@googlegroups.com [mailto:ptaccess@googlegroups.com] On Behalf Of 
Slau Halatyn
Sent: Wednesday, November 04, 2015 12:57 PM
To: ptaccess@googlegroups.com
Subject: Re: Upgraded to PT 12 yesterday. Download links still not appearing.

To add to what Kevin mentioned about the upgrade process, I must say, having 
gone through it with my assistant over the last couple of years, it was not an 
issue because I didn't have to deal with anything aside from simply providing 
information. Well, I attempted the process today and, man, it's frustrating. 
Now, I've registered and activated Pro Tools in the past without issue but that 
was several years ago and it worked fine. Today, when I pasted my authorization 
code in and hit return, I was prompted to update my billing and shipping info. 
After following the link, there was no way for me to find the "Confirm" button. 
Now, perhaps I was a bit impatient after several attempts but I really saw no 
other option but to contact my Sweetwater rep and he took care of the 
authorization process. I took care of the rest but that initial authorization 
step, at least for me (and I might not have updated my info for some time), was 
pretty much impossible. There's something about Avid's site that's just quirky. 
The whole products section maybe avid doesn't know about the most recent 
problems with their web site.  Or do they know what problems you're having.   
Who can you contact at avid to let them know the new issues that you have with 
their activation page.  Please note the button that ceavin mentioned and also 
the link that was also mented were they both accessed by using the same 
software? Just some things to think about.seems to be fine but the 
activation/registration part of it is wonky.

Anyway. Also, thanks to Kevin for pointing out the upgrade link in which you 
select which bundle license will be surrendered before moving on to the 
downloads. That was helpful. I wouldn't have thought to necessarily click on 
that link.

Slau

On Nov 4, 2015, at 10:25 AM, Kevin Reeves  wrote:

> Ok. I figured out the problem.
> 
> I got on with the sweet water tech guy via team viewer, and he pointed out a 
> popup button below the perpetual license that I missed. You have to choose 
> which bundle to upgrade from.
> Once that was clicked, the downloads showed up for PT 12. Now, if I can just 
> figure out where my free 11 plug is available for download, I’m all set.
> 
> Kevin
> 
> -- 
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> "Pro Tools Accessibility" group.
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Re: Upgraded to PT 12 yesterday. Download links still not appearing.

[Slau Halatyn]

To add to what Kevin mentioned about the upgrade process, I must say, having 
gone through it with my assistant over the last couple of years, it was not an 
issue because I didn't have to deal with anything aside from simply providing 
information. Well, I attempted the process today and, man, it's frustrating. 
Now, I've registered and activated Pro Tools in the past without issue but that 
was several years ago and it worked fine. Today, when I pasted my authorization 
code in and hit return, I was prompted to update my billing and shipping info. 
After following the link, there was no way for me to find the "Confirm" button. 
Now, perhaps I was a bit impatient after several attempts but I really saw no 
other option but to contact my Sweetwater rep and he took care of the 
authorization process. I took care of the rest but that initial authorization 
step, at least for me (and I might not have updated my info for some time), was 
pretty much impossible. There's something about Avid's site that's just quirky. 
The whole products section seems to be fine but the activation/registration 
part of it is wonky.

Anyway. Also, thanks to Kevin for pointing out the upgrade link in which you 
select which bundle license will be surrendered before moving on to the 
downloads. That was helpful. I wouldn't have thought to necessarily click on 
that link.

Slau

On Nov 4, 2015, at 10:25 AM, Kevin Reeves  wrote:

> Ok. I figured out the problem.
> 
> I got on with the sweet water tech guy via team viewer, and he pointed out a 
> popup button below the perpetual license that I missed. You have to choose 
> which bundle to upgrade from.
> Once that was clicked, the downloads showed up for PT 12. Now, if I can just 
> figure out where my free 11 plug is available for download, I’m all set.
> 
> Kevin
> 
> -- 
> You received this message because you are subscribed to the Google Groups 
> "Pro Tools Accessibility" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to ptaccess+unsubscr...@googlegroups.com.
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Re: Upgraded to PT 12 yesterday. Download links still not appearing.

[Vaughn Brown]

Slao,

You are not the only one. When I was upgrading mine to PT 12 it took
me a few days. I called a friend of mine to help, then had to ask my
sighted partner to click on the iLoc registration etc. It also took me
a while to sort through the various parts of the website, too.

Thank you for sharing your experience.
Vaughn

On 11/4/15, Slau Halatyn  wrote:
> To add to what Kevin mentioned about the upgrade process, I must say, having
> gone through it with my assistant over the last couple of years, it was not
> an issue because I didn't have to deal with anything aside from simply
> providing information. Well, I attempted the process today and, man, it's
> frustrating. Now, I've registered and activated Pro Tools in the past
> without issue but that was several years ago and it worked fine. Today, when
> I pasted my authorization code in and hit return, I was prompted to update
> my billing and shipping info. After following the link, there was no way for
> me to find the "Confirm" button. Now, perhaps I was a bit impatient after
> several attempts but I really saw no other option but to contact my
> Sweetwater rep and he took care of the authorization process. I took care of
> the rest but that initial authorization step, at least for me (and I might
> not have updated my info for some time), was pretty much impossible. There's
> something about Avid's site that's just quirky. The whole products section
> seems to be fine but the activation/registration part of it is wonky.
>
> Anyway. Also, thanks to Kevin for pointing out the upgrade link in which you
> select which bundle license will be surrendered before moving on to the
> downloads. That was helpful. I wouldn't have thought to necessarily click on
> that link.
>
> Slau
>
> On Nov 4, 2015, at 10:25 AM, Kevin Reeves  wrote:
>
>> Ok. I figured out the problem.
>>
>> I got on with the sweet water tech guy via team viewer, and he pointed out
>> a popup button below the perpetual license that I missed. You have to
>> choose which bundle to upgrade from.
>> Once that was clicked, the downloads showed up for PT 12. Now, if I can
>> just figure out where my free 11 plug is available for download, I’m all
>> set.
>>
>> Kevin
>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "Pro Tools Accessibility" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to ptaccess+unsubscr...@googlegroups.com.
>> For more options, visit https://groups.google.com/d/optout.
>
> --
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>


-- 
Vaughn Brown
Berklee College of Music Graduate, Bachelor in Music, Drummer, educator
504-202-8492
http://www.vaughnbrown.net

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Re: Upgraded to PT 12 yesterday. Download links still not appearing.

[Sean A. Cummins]

Kevin,

I found that I had to enable graphics in order to see the button "show" below 
the list of upgrades available.

Take care,

Sean

 Sent from my iPhone

So forgive my brevity!

On Nov 4, 2015, at 5:04 AM, Kevin Reeves  wrote:

Hey folks. Yesterday I upgraded to PT 12. I received my code via email, had my 
girlfriend confirm my billing address, which still appears to be inaccessible, 
and the product now shows up in my list of licenses on the “My Products” page 
as "Pro Tools Software Upgrade with Annual Upgrade and Support Plan (12 Months) 
1 Product(s)."
However, it is not appearing in the list of downloads, and the “products not 
downloaded yet” page shows nothing.
Does it usually take this long and I’m just being an impatient prick, or could 
there be something wrong with my account.

Thanks for any help you can provide.

Kevin

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Re: Upgraded to PT 12 yesterday. Download links still not appearing.

[Kevin Reeves]

Weird. So I can click show hide on my PT 11 stuff, but the show hide button is 
different for the upgrades?

Kevin



> On Nov 4, 2015, at 7:11 AM, Sean A. Cummins  wrote:
> 
> 
> Kevin,
> 
> I found that I had to enable graphics in order to see the button "show" below 
> the list of upgrades available.
> 
> Take care,
> 
> Sean
> 
> Sent from my iPhone
> 
> So forgive my brevity!
> 
> On Nov 4, 2015, at 5:04 AM, Kevin Reeves  wrote:
> 
> Hey folks. Yesterday I upgraded to PT 12. I received my code via email, had 
> my girlfriend confirm my billing address, which still appears to be 
> inaccessible, and the product now shows up in my list of licenses on the “My 
> Products” page as "Pro Tools Software Upgrade with Annual Upgrade and Support 
> Plan (12 Months) 1 Product(s)."
> However, it is not appearing in the list of downloads, and the “products not 
> downloaded yet” page shows nothing.
> Does it usually take this long and I’m just being an impatient prick, or 
> could there be something wrong with my account.
> 
> Thanks for any help you can provide.
> 
> Kevin
> 
> -- 
> You received this message because you are subscribed to the Google Groups 
> "Pro Tools Accessibility" group.
> To unsubscribe from this group and stop receiving emails from it, send an 
> email to ptaccess+unsubscr...@googlegroups.com.
> For more options, visit https://groups.google.com/d/optout.
> 
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Upgraded to PT 12 yesterday. Download links still not appearing.

[Kevin Reeves]

Hey folks. Yesterday I upgraded to PT 12. I received my code via email, had my 
girlfriend confirm my billing address, which still appears to be inaccessible, 
and the product now shows up in my list of licenses on the “My Products” page 
as "Pro Tools Software Upgrade with Annual Upgrade and Support Plan (12 Months) 
1 Product(s)."
However, it is not appearing in the list of downloads, and the “products not 
downloaded yet” page shows nothing.
Does it usually take this long and I’m just being an impatient prick, or could 
there be something wrong with my account.

Thanks for any help you can provide.

Kevin

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Re: Upgraded to PT 12 yesterday. Download links still not appearing.

[Sean A. Cummins]

Kevin,

I couldn't find it using Safari, so I used JAWS on the windows partition and 
was able  to see the downloads 

Take care,

Sean

 Sent from my iPhone

So forgive my brevity!

On Nov 4, 2015, at 5:25 AM, Kevin Reeves  wrote:

Weird. So I can click show hide on my PT 11 stuff, but the show hide button is 
different for the upgrades?

Kevin



> On Nov 4, 2015, at 7:11 AM, Sean A. Cummins  wrote:
> 
> 
> Kevin,
> 
> I found that I had to enable graphics in order to see the button "show" below 
> the list of upgrades available.
> 
> Take care,
> 
> Sean
> 
> Sent from my iPhone
> 
> So forgive my brevity!
> 
> On Nov 4, 2015, at 5:04 AM, Kevin Reeves  wrote:
> 
> Hey folks. Yesterday I upgraded to PT 12. I received my code via email, had 
> my girlfriend confirm my billing address, which still appears to be 
> inaccessible, and the product now shows up in my list of licenses on the “My 
> Products” page as "Pro Tools Software Upgrade with Annual Upgrade and Support 
> Plan (12 Months) 1 Product(s)."
> However, it is not appearing in the list of downloads, and the “products not 
> downloaded yet” page shows nothing.
> Does it usually take this long and I’m just being an impatient prick, or 
> could there be something wrong with my account.
> 
> Thanks for any help you can provide.
> 
> Kevin
> 
> -- 
> You received this message because you are subscribed to the Google Groups 
> "Pro Tools Accessibility" group.
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> 
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